Training provider

NEWCASTLE UPON TYNE CITY COUNCIL

UKPRN 10004601

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Courses offered

View 14 courses delivered by this training provider

Select a course to view location, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Business administrator (level 3)

Customer service practitioner (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

HR support (level 3)

Lead adult care worker (level 3)

Learning and skills teacher (level 5)

Operations manager (level 5)

Playworker (level 2)

Senior healthcare support worker (level 3)

Teaching assistant (level 3)

Team leader (level 3)

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Training provider achievements and participation

Achievements

86.8%

of apprentices (35 of 40) completed a course and passed the end-point assessment with this training provider in academic year 2023 to 2024. 13.2% did not pass or left the course before taking their assessment.

60.5% national achievement rate

Participation

134

apprentices have completed a course and taken their end-point assessment with this provider since 2020.

Data for all courses delivered by this provider, collected by the Department for Education.

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Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 5 apprentices)

  80%20%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 5 apprentices)

  80%20%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  80%20%

• Taking into account your previous learning(selected by 5 apprentices)

  80%20%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 5 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	80%	20%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 3 employers)

  33%67%

• Getting new apprentices started(selected by 2 employers)

  50%50%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	33%	67%	3
Getting new apprentices started	50%	50%	2
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 3 employers)

  33%67%

• Getting new apprentices started(selected by 2 employers)

  50%50%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	33%	67%	3
Getting new apprentices started	50%	50%	2
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 5 apprentices)

  80%20%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 5 apprentices)

  80%20%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  80%20%

• Taking into account your previous learning(selected by 5 apprentices)

  80%20%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 5 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	80%	20%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

Contact this training provider

• Registered address: NEWCASTLE UPON TYNE CITY COUNCIL, Civic Centre, Newcastle Upon Tyne, NE1 8QH
• Email: gillian.forrester@newcastle.gov.uk
• Telephone: 0191 277 3502
• Website: http://www.newcastle.gov.uk

Training provider overview

Newcastle City Learning has provided adult learning within the city for many years. Our mission is to help people learn and achieve in a friendly and supportive environment. Within Newcastle City Council, Newcastle City Learning sits within the Education and Skills Division within the People Directorate. At the heart of the service is an ethos of supporting the people furthest away from the labour market in the city to develop their skills. Most provision is delivered and managed directly.

Newcastle City Learning offer professional training in a range of apprenticeship areas.

Our current offer includes office based, management, childcare, teaching and learning apprenticeships.

Delivering across the North East region we provide training and development for both new and existing staff at intermediate, advanced and higher levels.