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Training provider


Employer reviews

Excellent (18 reviews)

Employer review details
  • Excellent

    8 reviews out of 18 were given rating of Excellent

  • Good

    9 reviews out of 18 were given rating of Good

  • Poor

    1 review out of 18 were given rating of Poor

  • Very poor

    0 reviews out of 18 were given rating of Very poor


  1. Getting new apprentices started
  2. Initial assessment of apprentices
  3. Improving apprentice skills

Things to improve

  1. Reporting on progress of apprentices
  2. Training facilities

Provider overview

Newcastle City Learning has provided adult learning within the city for many years. Our mission is to help people learn and achieve in a friendly and supportive environment. Within Newcastle City Council, Newcastle City Learning sits within the Education and Skills Division within the People Directorate. At the heart of the service is an ethos of supporting the people furthest away from the labour market in the city to develop their skills. Most provision is delivered and managed directly.

Newcastle City Learning offer professional training in a range of apprenticeship areas.

Our current offer includes office based, management, childcare, teaching and learning apprenticeships.

Delivering across the North East region we provide training and development for both new and existing staff at intermediate, advanced and higher levels.

Apprenticeship training course

Customer service practitioner (level 2)

82% pass rate (out of 30 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the last academic year.


Head office

West Road, Newcastle Upon Tyne, NE4 9LU

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check NEWCASTLE UPON TYNE CITY COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

View all 10 courses offered by this provider
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