JTL
UKPRN 10003526Select a course
Courses offered
View 6 courses delivered by this training provider
Select a course to view location, training options and contact details.
Training provider achievements and participation
Achievements
63.9%
of apprentices (1,438 of 2,250) completed a course and passed the end-point assessment with this training provider in academic year 2023 to 2024. 36.1% did not pass or left the course before taking their assessment.
60.5% national achievement rate
Participation
6,182
apprentices have completed a course and taken their end-point assessment with this provider since 2018.
Employer and apprentice reviews for this training provider
Employers
Good
average review from 13 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Apprentices
Good
average review from 47 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
View reviews with feedback from the last 5 years
1 August 2025 to today
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (13 reviews)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Providing the right training at the right time(selected by 6 employers)
100%0% -
Communication with employers(selected by 11 employers)
45%55% -
Getting new apprentices started(selected by 6 employers)
67%33% -
Improving apprentice skills(selected by 4 employers)
50%50% -
Working with small numbers of apprentices(selected by 1 employer)
100%0% -
Initial assessment of apprentices(selected by 2 employers)
100%0% -
Reporting on progress of apprentices(selected by 9 employers)
67%33% -
Adapting to my needs(selected by 1 employer)
0%100% -
Training facilities(selected by 3 employers)
67%33%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Providing the right training at the right time | 100% | 0% | 6 |
| Communication with employers | 45% | 55% | 11 |
| Getting new apprentices started | 67% | 33% | 6 |
| Improving apprentice skills | 50% | 50% | 4 |
| Working with small numbers of apprentices | 100% | 0% | 1 |
| Initial assessment of apprentices | 100% | 0% | 2 |
| Reporting on progress of apprentices | 67% | 33% | 9 |
| Adapting to my needs | 0% | 100% | 1 |
| Training facilities | 67% | 33% | 3 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Excellent (6 reviews)
We asked apprentices what was to a reasonable standard.
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (13 reviews)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Providing the right training at the right time(selected by 10 employers)
80%20% -
Communication with employers(selected by 11 employers)
64%36% -
Getting new apprentices started(selected by 4 employers)
100%0% -
Improving apprentice skills(selected by 4 employers)
75%25% -
Working with small numbers of apprentices(selected by 3 employers)
33%67% -
Initial assessment of apprentices(selected by 1 employer)
100%0% -
Reporting on progress of apprentices(selected by 8 employers)
100%0% -
Adapting to my needs(selected by 1 employer)
0%100% -
Training facilities(selected by 5 employers)
20%80%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Providing the right training at the right time | 80% | 20% | 10 |
| Communication with employers | 64% | 36% | 11 |
| Getting new apprentices started | 100% | 0% | 4 |
| Improving apprentice skills | 75% | 25% | 4 |
| Working with small numbers of apprentices | 33% | 67% | 3 |
| Initial assessment of apprentices | 100% | 0% | 1 |
| Reporting on progress of apprentices | 100% | 0% | 8 |
| Adapting to my needs | 0% | 100% | 1 |
| Training facilities | 20% | 80% | 5 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good (47 reviews)
We asked apprentices what was to a reasonable standard.
- Percentage of apprentices who said this was to a reasonable standard
- Percentage of apprentices who said this was not to a reasonable standard
Communication
-
Communicating clearly with you(selected by 47 apprentices)
49%51%
-
Ensuring you understand the requirements of your end-point assessment(selected by 47 apprentices)
72%28%
Organisation
-
Organising well-structured training(selected by 47 apprentices)
62%38%
-
Providing accessible training resources(selected by 47 apprentices)
70%30%
-
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 47 apprentices)
62%38%
-
Taking into account your previous learning(selected by 47 apprentices)
72%28%
-
Giving you relevant training that helps you perform your job better(selected by 47 apprentices)
70%30%
-
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 47 apprentices)
79%21%
Support
-
Helping you learn new skills and develop existing ones(selected by 47 apprentices)
64%36%
-
Supporting you and your apprenticeship(selected by 47 apprentices)
53%47%
-
Resolving any issues you have(selected by 47 apprentices)
55%45%
-
Preparing you for success in your future career(selected by 47 apprentices)
68%32%
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Communicating clearly with you | 49% | 51% |
| Ensuring you understand the requirements of your end-point assessment | 72% | 28% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Organising well-structured training | 62% | 38% |
| Providing accessible training resources | 70% | 30% |
| Balancing online learning with classroom-based training to suit your apprenticeship | 62% | 38% |
| Taking into account your previous learning | 72% | 28% |
| Giving you relevant training that helps you perform your job better | 70% | 30% |
| Providing Off The Job training that takes up at least 20% of your total apprenticeship time | 79% | 21% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Helping you learn new skills and develop existing ones | 64% | 36% |
| Supporting you and your apprenticeship | 53% | 47% |
| Resolving any issues you have | 55% | 45% |
| Preparing you for success in your future career | 68% | 32% |
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (1 review)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Getting new apprentices started(selected by 1 employer)
0%100% -
Reporting on progress of apprentices(selected by 1 employer)
0%100% -
Training facilities(selected by 1 employer)
0%100%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Getting new apprentices started | 0% | 100% | 1 |
| Reporting on progress of apprentices | 0% | 100% | 1 |
| Training facilities | 0% | 100% | 1 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good (67 reviews)
We asked apprentices what was to a reasonable standard.
- Percentage of apprentices who said this was to a reasonable standard
- Percentage of apprentices who said this was not to a reasonable standard
Communication
-
Communicating clearly with you(selected by 67 apprentices)
57%43%
-
Ensuring you understand the requirements of your end-point assessment(selected by 67 apprentices)
66%34%
Organisation
-
Organising well-structured training(selected by 67 apprentices)
63%37%
-
Providing accessible training resources(selected by 67 apprentices)
73%27%
-
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 67 apprentices)
66%34%
-
Taking into account your previous learning(selected by 67 apprentices)
72%28%
-
Giving you relevant training that helps you perform your job better(selected by 67 apprentices)
73%27%
-
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 67 apprentices)
84%16%
Support
-
Helping you learn new skills and develop existing ones(selected by 67 apprentices)
69%31%
-
Supporting you and your apprenticeship(selected by 67 apprentices)
67%33%
-
Resolving any issues you have(selected by 67 apprentices)
61%39%
-
Preparing you for success in your future career(selected by 67 apprentices)
72%28%
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Communicating clearly with you | 57% | 43% |
| Ensuring you understand the requirements of your end-point assessment | 66% | 34% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Organising well-structured training | 63% | 37% |
| Providing accessible training resources | 73% | 27% |
| Balancing online learning with classroom-based training to suit your apprenticeship | 66% | 34% |
| Taking into account your previous learning | 72% | 28% |
| Giving you relevant training that helps you perform your job better | 73% | 27% |
| Providing Off The Job training that takes up at least 20% of your total apprenticeship time | 84% | 16% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Helping you learn new skills and develop existing ones | 69% | 31% |
| Supporting you and your apprenticeship | 67% | 33% |
| Resolving any issues you have | 61% | 39% |
| Preparing you for success in your future career | 72% | 28% |
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (170 reviews)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Providing the right training at the right time(selected by 89 employers)
65%35% -
Communication with employers(selected by 131 employers)
43%57% -
Getting new apprentices started(selected by 86 employers)
60%40% -
Improving apprentice skills(selected by 64 employers)
66%34% -
Working with small numbers of apprentices(selected by 22 employers)
77%23% -
Initial assessment of apprentices(selected by 22 employers)
59%41% -
Reporting on progress of apprentices(selected by 88 employers)
39%61% -
Adapting to my needs(selected by 26 employers)
42%58% -
Training facilities(selected by 56 employers)
66%34%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Providing the right training at the right time | 65% | 35% | 89 |
| Communication with employers | 43% | 57% | 131 |
| Getting new apprentices started | 60% | 40% | 86 |
| Improving apprentice skills | 66% | 34% | 64 |
| Working with small numbers of apprentices | 77% | 23% | 22 |
| Initial assessment of apprentices | 59% | 41% | 22 |
| Reporting on progress of apprentices | 39% | 61% | 88 |
| Adapting to my needs | 42% | 58% | 26 |
| Training facilities | 66% | 34% | 56 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good (76 reviews)
We asked apprentices what was to a reasonable standard.
- Percentage of apprentices who said this was to a reasonable standard
- Percentage of apprentices who said this was not to a reasonable standard
Communication
-
Communicating clearly with you(selected by 76 apprentices)
62%38%
-
Ensuring you understand the requirements of your end-point assessment(selected by 76 apprentices)
71%29%
Organisation
-
Organising well-structured training(selected by 76 apprentices)
68%32%
-
Providing accessible training resources(selected by 76 apprentices)
76%24%
-
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 76 apprentices)
74%26%
-
Taking into account your previous learning(selected by 76 apprentices)
79%21%
-
Giving you relevant training that helps you perform your job better(selected by 76 apprentices)
75%25%
-
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 76 apprentices)
82%18%
Support
-
Helping you learn new skills and develop existing ones(selected by 76 apprentices)
79%21%
-
Supporting you and your apprenticeship(selected by 76 apprentices)
70%30%
-
Resolving any issues you have(selected by 76 apprentices)
70%30%
-
Preparing you for success in your future career(selected by 76 apprentices)
74%26%
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Communicating clearly with you | 62% | 38% |
| Ensuring you understand the requirements of your end-point assessment | 71% | 29% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Organising well-structured training | 68% | 32% |
| Providing accessible training resources | 76% | 24% |
| Balancing online learning with classroom-based training to suit your apprenticeship | 74% | 26% |
| Taking into account your previous learning | 79% | 21% |
| Giving you relevant training that helps you perform your job better | 75% | 25% |
| Providing Off The Job training that takes up at least 20% of your total apprenticeship time | 82% | 18% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Helping you learn new skills and develop existing ones | 79% | 21% |
| Supporting you and your apprenticeship | 70% | 30% |
| Resolving any issues you have | 70% | 30% |
| Preparing you for success in your future career | 74% | 26% |
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (173 reviews)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Providing the right training at the right time(selected by 55 employers)
56%44% -
Communication with employers(selected by 130 employers)
36%64% -
Getting new apprentices started(selected by 70 employers)
56%44% -
Improving apprentice skills(selected by 43 employers)
77%23% -
Working with small numbers of apprentices(selected by 34 employers)
91%9% -
Initial assessment of apprentices(selected by 45 employers)
71%29% -
Reporting on progress of apprentices(selected by 116 employers)
34%66% -
Adapting to my needs(selected by 28 employers)
39%61% -
Training facilities(selected by 40 employers)
85%15%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Providing the right training at the right time | 56% | 44% | 55 |
| Communication with employers | 36% | 64% | 130 |
| Getting new apprentices started | 56% | 44% | 70 |
| Improving apprentice skills | 77% | 23% | 43 |
| Working with small numbers of apprentices | 91% | 9% | 34 |
| Initial assessment of apprentices | 71% | 29% | 45 |
| Reporting on progress of apprentices | 34% | 66% | 116 |
| Adapting to my needs | 39% | 61% | 28 |
| Training facilities | 85% | 15% | 40 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good (14 reviews)
We asked apprentices what was to a reasonable standard.
- Percentage of apprentices who said this was to a reasonable standard
- Percentage of apprentices who said this was not to a reasonable standard
Communication
-
Communicating clearly with you(selected by 14 apprentices)
79%21%
-
Ensuring you understand the requirements of your end-point assessment(selected by 14 apprentices)
86%14%
Organisation
-
Organising well-structured training(selected by 14 apprentices)
86%14%
-
Providing accessible training resources(selected by 14 apprentices)
93%7%
-
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)
86%14%
-
Taking into account your previous learning(selected by 14 apprentices)
79%21%
-
Giving you relevant training that helps you perform your job better(selected by 14 apprentices)
79%21%
-
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 14 apprentices)
86%14%
Support
-
Helping you learn new skills and develop existing ones(selected by 14 apprentices)
86%14%
-
Supporting you and your apprenticeship(selected by 14 apprentices)
86%14%
-
Resolving any issues you have(selected by 14 apprentices)
79%21%
-
Preparing you for success in your future career(selected by 14 apprentices)
86%14%
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Communicating clearly with you | 79% | 21% |
| Ensuring you understand the requirements of your end-point assessment | 86% | 14% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Organising well-structured training | 86% | 14% |
| Providing accessible training resources | 93% | 7% |
| Balancing online learning with classroom-based training to suit your apprenticeship | 86% | 14% |
| Taking into account your previous learning | 79% | 21% |
| Giving you relevant training that helps you perform your job better | 79% | 21% |
| Providing Off The Job training that takes up at least 20% of your total apprenticeship time | 86% | 14% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Helping you learn new skills and develop existing ones | 86% | 14% |
| Supporting you and your apprenticeship | 86% | 14% |
| Resolving any issues you have | 79% | 21% |
| Preparing you for success in your future career | 86% | 14% |
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good (370 reviews)
Employers can select:
- up to 3 things they think are strengths
- up to 3 things they think need improvement
- Percentage of employers that selected this as a strength
- Percentage of employers that selected this as needs improvement
-
Providing the right training at the right time(selected by 160 employers)
64%36% -
Communication with employers(selected by 283 employers)
41%59% -
Getting new apprentices started(selected by 167 employers)
59%41% -
Improving apprentice skills(selected by 115 employers)
70%30% -
Working with small numbers of apprentices(selected by 60 employers)
83%17% -
Initial assessment of apprentices(selected by 70 employers)
69%31% -
Reporting on progress of apprentices(selected by 222 employers)
39%61% -
Adapting to my needs(selected by 56 employers)
39%61% -
Training facilities(selected by 105 employers)
70%30%
| Statement | Percentage of employers that selected this as a "strength" | Percentage of employers that selected this as "needs improvement" | Total number of employers that selected this statement |
|---|---|---|---|
| Providing the right training at the right time | 64% | 36% | 160 |
| Communication with employers | 41% | 59% | 283 |
| Getting new apprentices started | 59% | 41% | 167 |
| Improving apprentice skills | 70% | 30% | 115 |
| Working with small numbers of apprentices | 83% | 17% | 60 |
| Initial assessment of apprentices | 69% | 31% | 70 |
| Reporting on progress of apprentices | 39% | 61% | 222 |
| Adapting to my needs | 39% | 61% | 56 |
| Training facilities | 70% | 30% | 105 |
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good (210 reviews)
We asked apprentices what was to a reasonable standard.
- Percentage of apprentices who said this was to a reasonable standard
- Percentage of apprentices who said this was not to a reasonable standard
Communication
-
Communicating clearly with you(selected by 204 apprentices)
58%42%
-
Ensuring you understand the requirements of your end-point assessment(selected by 204 apprentices)
71%29%
Organisation
-
Organising well-structured training(selected by 204 apprentices)
66%34%
-
Providing accessible training resources(selected by 204 apprentices)
75%25%
-
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 204 apprentices)
69%31%
-
Taking into account your previous learning(selected by 204 apprentices)
75%25%
-
Giving you relevant training that helps you perform your job better(selected by 204 apprentices)
74%26%
-
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 204 apprentices)
82%18%
Support
-
Helping you learn new skills and develop existing ones(selected by 204 apprentices)
73%27%
-
Supporting you and your apprenticeship(selected by 204 apprentices)
66%34%
-
Resolving any issues you have(selected by 204 apprentices)
64%36%
-
Preparing you for success in your future career(selected by 204 apprentices)
73%27%
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Communicating clearly with you | 58% | 42% |
| Ensuring you understand the requirements of your end-point assessment | 71% | 29% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Organising well-structured training | 66% | 34% |
| Providing accessible training resources | 75% | 25% |
| Balancing online learning with classroom-based training to suit your apprenticeship | 69% | 31% |
| Taking into account your previous learning | 75% | 25% |
| Giving you relevant training that helps you perform your job better | 74% | 26% |
| Providing Off The Job training that takes up at least 20% of your total apprenticeship time | 82% | 18% |
| Statement | Percentage of apprentices who said this was to a reasonable standard | Percentage of apprentices who said this was not to a reasonable standard |
|---|---|---|
| Helping you learn new skills and develop existing ones | 73% | 27% |
| Supporting you and your apprenticeship | 66% | 34% |
| Resolving any issues you have | 64% | 36% |
| Preparing you for success in your future career | 73% | 27% |
Contact this training provider
- Registered address
- JTL, Stafford House, 120-122 High Street, Orpington, BR6 0JS
- -
- Telephone
- 01689 884100
- Website
- -
Training provider overview
JTL work with approximately 3,800 businesses and train more apprentices than anyone else in the building services engineering sector. At the moment, we support around 8,000 young people in four apprenticeship disciplines: Electrical, Plumbing & Heating, Building Services Engineering, Engineering maintenance . As a registered charity, every penny we receive goes into the training we offer. JTL has evolved to also provide a growing choice of professional development training for those already working within the industries.