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This provider offers these training options for this course.
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Training option
Location
At apprentice's workplace
Training at the employer's location.
Training is provided at apprentice's workplaces across England.
Course achievements and participation
Achievements
No data
There is not enough data to show the achievement rate for this course.
This may be because a small number of apprentices completed this course,
or this is a new course for this provider.
Participation
16
apprentices have completed this course and taken their end-point assessment with this provider since 2024
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
Excellent
average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Apprentices
Excellent
average review from 24 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 1 employer)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 1 employer)
0%100%
Reporting on progress of apprentices(selected by 1 employer)
100%0%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
100%
0%
1
Getting new apprentices started
100%
0%
1
Initial assessment of apprentices
0%
100%
1
Reporting on progress of apprentices
100%
0%
1
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(21 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 21 apprentices)
90%10%
Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)
90%10%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 21 apprentices)
90%10%
Providing accessible training resources(selected by 21 apprentices)
95%5%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)
71%29%
Taking into account your previous learning(selected by 21 apprentices)
90%10%
Giving you relevant training that helps you perform your job better(selected by 21 apprentices)
86%14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)
81%19%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 21 apprentices)
90%10%
Supporting you and your apprenticeship(selected by 21 apprentices)
90%10%
Resolving any issues you have(selected by 21 apprentices)
86%14%
Preparing you for success in your future career(selected by 21 apprentices)
86%14%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
90%
10%
Ensuring you understand the requirements of your end-point assessment
90%
10%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
90%
10%
Providing accessible training resources
95%
5%
Balancing online learning with classroom-based training to suit your apprenticeship
71%
29%
Taking into account your previous learning
90%
10%
Giving you relevant training that helps you perform your job better
86%
14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
81%
19%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
90%
10%
Supporting you and your apprenticeship
90%
10%
Resolving any issues you have
86%
14%
Preparing you for success in your future career
86%
14%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Communication with employers(selected by 2 employers)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Communication with employers
100%
0%
2
Getting new apprentices started
100%
0%
1
Improving apprentice skills
100%
0%
1
Initial assessment of apprentices
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Excellent(24 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 24 apprentices)
92%8%
Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)
88%12%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 24 apprentices)
92%8%
Providing accessible training resources(selected by 24 apprentices)
96%4%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)
79%21%
Taking into account your previous learning(selected by 24 apprentices)
96%4%
Giving you relevant training that helps you perform your job better(selected by 24 apprentices)
92%8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)
92%8%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 24 apprentices)
92%8%
Supporting you and your apprenticeship(selected by 24 apprentices)
92%8%
Resolving any issues you have(selected by 24 apprentices)
92%8%
Preparing you for success in your future career(selected by 24 apprentices)
92%8%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
92%
8%
Ensuring you understand the requirements of your end-point assessment
88%
12%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
92%
8%
Providing accessible training resources
96%
4%
Balancing online learning with classroom-based training to suit your apprenticeship
79%
21%
Taking into account your previous learning
96%
4%
Giving you relevant training that helps you perform your job better
92%
8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
92%
8%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
92%
8%
Supporting you and your apprenticeship
92%
8%
Resolving any issues you have
92%
8%
Preparing you for success in your future career
92%
8%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 2 employers)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 2 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
100%
0%
2
Getting new apprentices started
100%
0%
1
Improving apprentice skills
100%
0%
1
Reporting on progress of apprentices
100%
0%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(9 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 9 apprentices)
89%11%
Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)
89%11%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 9 apprentices)
89%11%
Providing accessible training resources(selected by 9 apprentices)
89%11%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)
67%33%
Taking into account your previous learning(selected by 9 apprentices)
78%22%
Giving you relevant training that helps you perform your job better(selected by 9 apprentices)
89%11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)
89%11%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 9 apprentices)
89%11%
Supporting you and your apprenticeship(selected by 9 apprentices)
89%11%
Resolving any issues you have(selected by 9 apprentices)
78%22%
Preparing you for success in your future career(selected by 9 apprentices)
89%11%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
89%
11%
Ensuring you understand the requirements of your end-point assessment
89%
11%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
89%
11%
Providing accessible training resources
89%
11%
Balancing online learning with classroom-based training to suit your apprenticeship
67%
33%
Taking into account your previous learning
78%
22%
Giving you relevant training that helps you perform your job better
89%
11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
89%
11%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
89%
11%
Supporting you and your apprenticeship
89%
11%
Resolving any issues you have
78%
22%
Preparing you for success in your future career
89%
11%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(22 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 4 employers)
100%0%
Communication with employers(selected by 18 employers)
83%17%
Getting new apprentices started(selected by 5 employers)
100%0%
Improving apprentice skills(selected by 3 employers)
100%0%
Working with small numbers of apprentices(selected by 10 employers)
100%0%
Initial assessment of apprentices(selected by 6 employers)
100%0%
Reporting on progress of apprentices(selected by 9 employers)
100%0%
Adapting to my needs(selected by 11 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
4
Communication with employers
83%
17%
18
Getting new apprentices started
100%
0%
5
Improving apprentice skills
100%
0%
3
Working with small numbers of apprentices
100%
0%
10
Initial assessment of apprentices
100%
0%
6
Reporting on progress of apprentices
100%
0%
9
Adapting to my needs
100%
0%
11
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(7 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
50%50%
Communication with employers(selected by 5 employers)
80%20%
Getting new apprentices started(selected by 4 employers)
100%0%
Improving apprentice skills(selected by 2 employers)
50%50%
Working with small numbers of apprentices(selected by 3 employers)
100%0%
Initial assessment of apprentices(selected by 1 employer)
0%100%
Reporting on progress of apprentices(selected by 2 employers)
50%50%
Adapting to my needs(selected by 3 employers)
100%0%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
50%
50%
2
Communication with employers
80%
20%
5
Getting new apprentices started
100%
0%
4
Improving apprentice skills
50%
50%
2
Working with small numbers of apprentices
100%
0%
3
Initial assessment of apprentices
0%
100%
1
Reporting on progress of apprentices
50%
50%
2
Adapting to my needs
100%
0%
3
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(34 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 7 employers)
86%14%
Communication with employers(selected by 28 employers)
86%14%
Getting new apprentices started(selected by 12 employers)
100%0%
Improving apprentice skills(selected by 7 employers)
86%14%
Working with small numbers of apprentices(selected by 13 employers)
100%0%
Initial assessment of apprentices(selected by 9 employers)
78%22%
Reporting on progress of apprentices(selected by 14 employers)
93%7%
Adapting to my needs(selected by 14 employers)
100%0%
Training facilities(selected by 2 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
86%
14%
7
Communication with employers
86%
14%
28
Getting new apprentices started
100%
0%
12
Improving apprentice skills
86%
14%
7
Working with small numbers of apprentices
100%
0%
13
Initial assessment of apprentices
78%
22%
9
Reporting on progress of apprentices
93%
7%
14
Adapting to my needs
100%
0%
14
Training facilities
50%
50%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(54 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 54 apprentices)
91%9%
Ensuring you understand the requirements of your end-point assessment(selected by 54 apprentices)
89%11%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 54 apprentices)
91%9%
Providing accessible training resources(selected by 54 apprentices)
94%6%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 54 apprentices)
74%26%
Taking into account your previous learning(selected by 54 apprentices)
91%9%
Giving you relevant training that helps you perform your job better(selected by 54 apprentices)
89%11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 54 apprentices)
87%13%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 54 apprentices)
91%9%
Supporting you and your apprenticeship(selected by 54 apprentices)
91%9%
Resolving any issues you have(selected by 54 apprentices)
87%13%
Preparing you for success in your future career(selected by 54 apprentices)
89%11%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
91%
9%
Ensuring you understand the requirements of your end-point assessment
89%
11%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
91%
9%
Providing accessible training resources
94%
6%
Balancing online learning with classroom-based training to suit your apprenticeship
74%
26%
Taking into account your previous learning
91%
9%
Giving you relevant training that helps you perform your job better
89%
11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
87%
13%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
Formed in 2005, Mercury Training Services Ltd established market leader in providing education and training in all aspects of training to the wider facilities management sector such as Security, Cleaning, Catering, Automotive, Government, Universities Education and Retail sectors.
At Mercury Training, we recognise the need by employers for staff to be trained to the highest standard. We also recognise the importance of giving clients and apprentices the skills and knowledge in which will build successful careers.
Programmes are written to the employers bespoke needs and link to industry requirements that meet audit requirements such as ISO9001 or the SIA Approved Contractor Scheme (ACS) accreditations.