Apprenticeship training course

Professional security operative (level 2)

To be an organisation’s first line of defence.

• Qualification level: 2 ; Equivalent to GCSE.
• Typical duration: 12 months
• Apprenticeship category: Protective services
• Maximum funding: £6,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Alarm receiving centre operator
  • Alarm response officer
  • Cash carrying crew
  • Cash driver
  • Cctv officer
  • Cctv operator
  • Cit driver
  • Control centre operator
  • Control room operative
  • Cvit driver
  • Cvit operative
  • Door supervisor
  • Driver guard
  • Event security officer
  • First line of defence officer
  • Loss prevention officer
  • Mobile officer
  • Mobile response officer
  • Mobile security patrol operative
  • Multi-drop delivery driver
  • Relief officer
  • Secure driver
  • Security control room operative
  • Security guard
  • Security officer
  • Security operative
  • Security receptionist
• Skills:
  Skills an apprentice will learn

  • Follow assignment instructions relevant to operational duties.
  • Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures.
  • Use security systems, applications and software, technology and equipment in line with organisational and operational requirements.
  • Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements.
  • Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements.
  • Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify).
  • Deliver customer service to all stakeholders, responding to the needs of individuals.
  • Navigate a site plan or map of their working environment and areas.
  • Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats.
  • Use digital communication applications and information management systems to communicate, learn, share, and record information.
  • Use personal protection equipment (PPE) correctly.
  • Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals.
  • Use an appropriate tone of voice in all communications that reflect the organisations or client’s values.
  • Contribute to review and improve the daily operating processes and procedures.
  • Defuse potential conflict situations.
  • Identify the component parts of explosive and incendiary items, firearms, and other prohibited items.
  • Carry out dynamic risk assessments at sites or locations.

Full information on Professional security operative (level 2) is available from the Institute for Apprenticeships and Technical Education.

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