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Training provider

BABCOCK TRAINING LIMITED

Employer reviews

Good (294 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 208
Reporting on progress of apprentices 51% 49% 179
Getting new apprentices started 78% 22% 130
Improving apprentice skills 78% 22% 82
Providing the right training at the right time 59% 41% 81
Adapting to my needs 67% 33% 69
Initial assessment of apprentices 71% 29% 62
Working with small numbers of apprentices 91% 9% 44
Training facilities 58% 42% 31

Apprentice reviews

Good (186 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 46% 54%
Ensuring you understand the requirements of your end-point assessment 57% 43%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 53% 47%
Providing accessible training resources 68% 32%
Balancing online learning with classroom-based training to suit your apprenticeship 57% 43%
Taking into account your previous learning 53% 47%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 60% 40%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 67% 33%
Supporting you and your apprenticeship 56% 44%
Resolving any issues you have 54% 46%
Preparing you for success in your future career 60% 40%

Provider overview

One of Babcock International Group PLCs apprenticeship training companies, Babcock Skills Development and Training has a longstanding heritage of designing world class apprenticeships to large employers in the automotive, energy and engineering sectors. Delivering bespoke employer-led apprenticeships, delivery models provide comprehensive solutions for organisations that routinely operate in complex and regulated environments. Holding Ofsted Grade 2 Good status, our apprenticeships offer workforce development across a range of technical and specialist areas. Our capabilities include provision for both work-based and residential apprenticeship academies, hosting award winning technical training facilities and resources.

Apprenticeship training course

Customer service specialist (level 3)

22% achievement rate (out of 370 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

BABCOCK TRAINING LIMITED’s training options

Head office 56 miles away

33 Wigmore Street, London, W1U 1QX

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
0800 731 8199
Shortlisted

BABCOCK TRAINING LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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