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Training provider

CHARTERED INSTITUTION OF RAILWAY OPERATORS

UKPRN 10040914

Passenger transport operations manager (level 4)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

Block release

Training in blocks of a week or more at the provider's location.

Beacon Building, 2nd Floor, Stafford Enterprise Park West, Weston Road, Stafford, Staffordshire, ST18 0BF

Day release

One day a week at the provider's location.

Beacon Building, 2nd Floor, Stafford Enterprise Park West, Weston Road, Stafford, Staffordshire, ST18 0BF

Course achievements and participation

Achievements

76.7%

of apprentices (31 of 40) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 23.3% did not pass or left the course before taking the assessment.

77.8% national achievement rate

Participation

222

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 1 employer)

    100%0%

  • Improving apprentice skills(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 1 employer)

    100%0%

  • Improving apprentice skills(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (14 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.
  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 14 apprentices)

    71%29%

  • Ensuring you understand the requirements of your end-point assessment(selected by 14 apprentices)

    79%21%

Organisation

  • Organising well-structured training(selected by 14 apprentices)

    79%21%

  • Providing accessible training resources(selected by 14 apprentices)

    86%14%

  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)

    86%14%

  • Taking into account your previous learning(selected by 14 apprentices)

    57%43%

  • Giving you relevant training that helps you perform your job better(selected by 14 apprentices)

    86%14%

  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 14 apprentices)

    86%14%

Support

  • Helping you learn new skills and develop existing ones(selected by 14 apprentices)

    79%21%

  • Supporting you and your apprenticeship(selected by 14 apprentices)

    79%21%

  • Resolving any issues you have(selected by 14 apprentices)

    79%21%

  • Preparing you for success in your future career(selected by 14 apprentices)

    71%29%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 79% 21%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 86% 14%
Taking into account your previous learning 57% 43%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 79% 21%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 71% 29%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 2 employers)

    100%0%

  • Getting new apprentices started(selected by 2 employers)

    50%50%

  • Initial assessment of apprentices(selected by 3 employers)

    67%33%

  • Reporting on progress of apprentices(selected by 3 employers)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Getting new apprentices started 50% 50% 2
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 100% 0% 3
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.
  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    67%33%

  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    89%11%

  • Providing accessible training resources(selected by 9 apprentices)

    100%0%

  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    89%11%

  • Taking into account your previous learning(selected by 9 apprentices)

    78%22%

  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    89%11%

  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    78%22%

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    78%22%

  • Supporting you and your apprenticeship(selected by 9 apprentices)

    89%11%

  • Resolving any issues you have(selected by 9 apprentices)

    78%22%

  • Preparing you for success in your future career(selected by 9 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 89% 11%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 89% 11%
Taking into account your previous learning 78% 22%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 67% 33%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 1 employer)

    100%0%

  • Communication with employers(selected by 4 employers)

    75%25%

  • Getting new apprentices started(selected by 2 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 3 employers)

    67%33%

  • Initial assessment of apprentices(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 75% 25% 4
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 67% 33% 3
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 2
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (11 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 2 employers)

    100%0%

  • Communication with employers(selected by 7 employers)

    86%14%

  • Getting new apprentices started(selected by 4 employers)

    75%25%

  • Improving apprentice skills(selected by 4 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 3 employers)

    67%33%

  • Initial assessment of apprentices(selected by 4 employers)

    75%25%

  • Reporting on progress of apprentices(selected by 7 employers)

    100%0%

  • Adapting to my needs(selected by 2 employers)

    100%0%

  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 86% 14% 7
Getting new apprentices started 75% 25% 4
Improving apprentice skills 100% 0% 4
Working with small numbers of apprentices 67% 33% 3
Initial assessment of apprentices 75% 25% 4
Reporting on progress of apprentices 100% 0% 7
Adapting to my needs 100% 0% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.
  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 23 apprentices)

    70%30%

  • Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

    74%26%

Organisation

  • Organising well-structured training(selected by 23 apprentices)

    83%17%

  • Providing accessible training resources(selected by 23 apprentices)

    91%9%

  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

    87%13%

  • Taking into account your previous learning(selected by 23 apprentices)

    65%35%

  • Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

    87%13%

  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

    83%17%

Support

  • Helping you learn new skills and develop existing ones(selected by 23 apprentices)

    78%22%

  • Supporting you and your apprenticeship(selected by 23 apprentices)

    83%17%

  • Resolving any issues you have(selected by 23 apprentices)

    78%22%

  • Preparing you for success in your future career(selected by 23 apprentices)

    70%30%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 83% 17%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 87% 13%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 87% 13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 70% 30%

Contact this training provider

Registered address
Beacon Building, 2nd Floor, Stafford Enterprise Park West, Weston Road, Stafford, ST18 0BF
Email
apprentice@railwayoperators.co.uk
Telephone
003333440523
Website
https://www.ciro.org/apprenticeships/

Training provider overview and courses delivered

View 3 courses delivered by this training provider

Select a course to view location, training options and contact details

The Institution of Railway Operators exists to advance and promote the safe, reliable and efficient operation of the railways, by improving the technical and general skills, knowledge and competence of those engaged in the operation of the railways. We are a focal point for raising standards through operational training, sharing knowledge and expertise.

We deliver career enhancing training and apprenticeships tailored specifically to the needs of the rail industry.

Only by working with our members, apprentices, and the wider rail community can we continually develop the learning materials, processes and support required in driving forward industry standards and leading the way as custodians of best practice in rail operations.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CHARTERED INSTITUTION OF RAILWAY OPERATORS .

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Shortlisted

CHARTERED INSTITUTION OF RAILWAY OPERATORS is 1 of 3 training providers for Passenger transport operations manager (level 4).

View training providers for this course

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