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of apprentices (85 of 130) completed a course and passed the end-point assessment with this training provider in academic year 2023 to 2024. 34.4% did not pass or left the course before taking their assessment.
60.5% national achievement rate
Participation
400
apprentices have completed a course and taken their end-point assessment with this provider since 2020.
Data for all courses delivered by this provider, collected by the Department for Education.
Employer and apprentice reviews for this training provider
Employers
Excellent
average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Apprentices
No reviews
Not enough apprentices have reviewed this provider.
Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices have given feedback about this training provider.
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
100%
0%
1
Improving apprentice skills
100%
0%
1
Reporting on progress of apprentices
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Improving apprentice skills
100%
0%
1
Reporting on progress of apprentices
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(14 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 14 apprentices)
71%29%
Ensuring you understand the requirements of your end-point assessment(selected by 14 apprentices)
79%21%
Organisation
Organising well-structured training(selected by 14 apprentices)
79%21%
Providing accessible training resources(selected by 14 apprentices)
86%14%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)
86%14%
Taking into account your previous learning(selected by 14 apprentices)
57%43%
Giving you relevant training that helps you perform your job better(selected by 14 apprentices)
86%14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 14 apprentices)
86%14%
Support
Helping you learn new skills and develop existing ones(selected by 14 apprentices)
79%21%
Supporting you and your apprenticeship(selected by 14 apprentices)
79%21%
Resolving any issues you have(selected by 14 apprentices)
79%21%
Preparing you for success in your future career(selected by 14 apprentices)
71%29%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
71%
29%
Ensuring you understand the requirements of your end-point assessment
79%
21%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
79%
21%
Providing accessible training resources
86%
14%
Balancing online learning with classroom-based training to suit your apprenticeship
86%
14%
Taking into account your previous learning
57%
43%
Giving you relevant training that helps you perform your job better
86%
14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
86%
14%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
79%
21%
Supporting you and your apprenticeship
79%
21%
Resolving any issues you have
79%
21%
Preparing you for success in your future career
71%
29%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(3 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 2 employers)
100%0%
Getting new apprentices started(selected by 2 employers)
50%50%
Initial assessment of apprentices(selected by 3 employers)
67%33%
Reporting on progress of apprentices(selected by 3 employers)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
100%
0%
2
Getting new apprentices started
50%
50%
2
Initial assessment of apprentices
67%
33%
3
Reporting on progress of apprentices
100%
0%
3
Adapting to my needs
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(9 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 9 apprentices)
67%33%
Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)
67%33%
Organisation
Organising well-structured training(selected by 9 apprentices)
89%11%
Providing accessible training resources(selected by 9 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)
89%11%
Taking into account your previous learning(selected by 9 apprentices)
78%22%
Giving you relevant training that helps you perform your job better(selected by 9 apprentices)
89%11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)
78%22%
Support
Helping you learn new skills and develop existing ones(selected by 9 apprentices)
78%22%
Supporting you and your apprenticeship(selected by 9 apprentices)
89%11%
Resolving any issues you have(selected by 9 apprentices)
78%22%
Preparing you for success in your future career(selected by 9 apprentices)
67%33%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
67%
33%
Ensuring you understand the requirements of your end-point assessment
67%
33%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
89%
11%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
89%
11%
Taking into account your previous learning
78%
22%
Giving you relevant training that helps you perform your job better
89%
11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
78%
22%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
78%
22%
Supporting you and your apprenticeship
89%
11%
Resolving any issues you have
78%
22%
Preparing you for success in your future career
67%
33%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(6 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Communication with employers(selected by 4 employers)
75%25%
Getting new apprentices started(selected by 2 employers)
100%0%
Improving apprentice skills(selected by 2 employers)
100%0%
Working with small numbers of apprentices(selected by 3 employers)
67%33%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 2 employers)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Communication with employers
75%
25%
4
Getting new apprentices started
100%
0%
2
Improving apprentice skills
100%
0%
2
Working with small numbers of apprentices
67%
33%
3
Initial assessment of apprentices
100%
0%
1
Reporting on progress of apprentices
100%
0%
2
Adapting to my needs
100%
0%
1
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(11 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
100%0%
Communication with employers(selected by 7 employers)
86%14%
Getting new apprentices started(selected by 4 employers)
75%25%
Improving apprentice skills(selected by 4 employers)
100%0%
Working with small numbers of apprentices(selected by 3 employers)
67%33%
Initial assessment of apprentices(selected by 4 employers)
75%25%
Reporting on progress of apprentices(selected by 7 employers)
100%0%
Adapting to my needs(selected by 2 employers)
100%0%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
2
Communication with employers
86%
14%
7
Getting new apprentices started
75%
25%
4
Improving apprentice skills
100%
0%
4
Working with small numbers of apprentices
67%
33%
3
Initial assessment of apprentices
75%
25%
4
Reporting on progress of apprentices
100%
0%
7
Adapting to my needs
100%
0%
2
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(23 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 23 apprentices)
70%30%
Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)
74%26%
Organisation
Organising well-structured training(selected by 23 apprentices)
83%17%
Providing accessible training resources(selected by 23 apprentices)
91%9%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)
87%13%
Taking into account your previous learning(selected by 23 apprentices)
65%35%
Giving you relevant training that helps you perform your job better(selected by 23 apprentices)
87%13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)
83%17%
Support
Helping you learn new skills and develop existing ones(selected by 23 apprentices)
78%22%
Supporting you and your apprenticeship(selected by 23 apprentices)
83%17%
Resolving any issues you have(selected by 23 apprentices)
78%22%
Preparing you for success in your future career(selected by 23 apprentices)
70%30%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
70%
30%
Ensuring you understand the requirements of your end-point assessment
74%
26%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
83%
17%
Providing accessible training resources
91%
9%
Balancing online learning with classroom-based training to suit your apprenticeship
87%
13%
Taking into account your previous learning
65%
35%
Giving you relevant training that helps you perform your job better
87%
13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
83%
17%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
78%
22%
Supporting you and your apprenticeship
83%
17%
Resolving any issues you have
78%
22%
Preparing you for success in your future career
70%
30%
Contact this training provider
Registered address
CHARTERED INSTITUTION OF RAILWAY OPERATORS, Beacon Building, 2nd Floor, Stafford Enterprise Park West, Weston Road, Stafford, ST18 0BF
Email
-
Telephone
01785 248113
Website
-
Training provider overview
The Institution of Railway Operators exists to advance and promote the safe, reliable and efficient operation of the railways, by improving the technical and general skills, knowledge and competence of those engaged in the operation of the railways. We are a focal point for raising standards through operational training, sharing knowledge and expertise.
We deliver career enhancing training and apprenticeships tailored specifically to the needs of the rail industry.
Only by working with our members, apprentices, and the wider rail community can we continually develop the learning materials, processes and support required in driving forward industry standards and leading the way as custodians of best practice in rail operations.