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Training provider

KINGDOM ACADEMY LIMITED

Employer reviews

Excellent (146 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 94% 6% 116
Reporting on progress of apprentices 75% 25% 81
Getting new apprentices started 93% 7% 55
Working with small numbers of apprentices 85% 15% 40
Adapting to my needs 86% 14% 37
Improving apprentice skills 97% 3% 36
Providing the right training at the right time 80% 20% 35
Initial assessment of apprentices 73% 27% 30
Training facilities 67% 33% 9

Apprentice reviews

Excellent (104 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 88% 12%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 91% 9%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 86% 14%

Provider overview

Kingdom Academy has a proven track record as a specialist training provider of Housing, Business Skills and Leadership and Management apprenticeships from Level 2 through to Level 7. We deliver apprenticeship and commercial training nationally. We are a value-based organisation offering innovative, customer focused and flexible delivery methods. Our apprentices enjoy excellent success rates and benefit from group based workshops and one to one sessions as required. Our flexible approach ensures that employers can tailor the programme to meet their individual requirements.

Apprenticeship training course

Customer service practitioner (level 2)

72% achievement rate (out of 110 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

KINGDOM ACADEMY LIMITED’s training options

Head office

Kingdom House, 1 Ashton Road, Woodlands Park, Newton-Le-Willows, WA12 0HF

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check KINGDOM ACADEMY LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01943609541
Shortlisted

KINGDOM ACADEMY LIMITED is 1 of 407 training providers for Customer service practitioner (level 2).

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