Skip to main content

This is a new service – your feedback will help us to improve it.

  1. Home
  2. Apprenticeship training courses
Apprenticeship training course

Customer service practitioner (level 2)

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Level
2
Equivalent to GCSE
Typical duration
12 months
Apprenticeship category
Sales, marketing and procurement
Maximum funding
£3,500
Maximum amount government will fund
for apprenticeship training.
Also known as
  • customer assistant
  • customer relations advisor
  • customer relations assistant
  • customer service advisor
  • customer service agent
  • customer service associate
  • customer service rep
  • customer service representative

Full information on Customer service practitioner (level 2) is available from the Institute for Apprenticeships and Technical Education.

Find training providers for this course

Apprenticeship location

Check if a provider can offer this training for the apprenticeship location.

Back to top