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Find apprenticeship training for your apprentice

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  3. Customer service practitioner (level 2)
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Training provider

YEOVIL COLLEGE

Employer reviews

Excellent (200 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 55% 45% 152
Getting new apprentices started 84% 16% 106
Reporting on progress of apprentices 31% 69% 85
Providing the right training at the right time 79% 21% 81
Improving apprentice skills 81% 19% 77
Adapting to my needs 84% 16% 51
Training facilities 84% 16% 51
Initial assessment of apprentices 69% 31% 49
Working with small numbers of apprentices 81% 19% 27

Apprentice reviews

Good (39 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 95% 5%
Preparing you for success in your future career 87% 13%

Provider overview

Apprenticeships are work-based training programmes designed around employer needs. They combine on-the-job training and college-based learning and support.

Yeovil College's Employer Engagement team is on hand to help you identify a suitable apprenticeship qualification and match potential apprentices to the role. Throughout the apprenticeship, an Apprenticeship Co-ordinator will work with you, and Assessors will carry out regular reviews with you and your apprentice.

For more information, please contact our Employer Engagement team on 01935 845392 or email apprenticeships@yeovil.ac.uk

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Advanced and creative hair professional (level 3)
Advanced beauty therapist (level 3)
Aerospace engineer (degree) (level 6)
Assistant accountant (level 3)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Chef de partie (level 3)
Commis chef (level 2)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Dental nurse (integrated) (level 3)
Dental technician (integrated) (level 5)
Digital marketer (level 3)
Domestic electrician (level 3)
Early years educator (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Fire emergency and security systems technician (level 3)
Furniture manufacturer (level 2)
General welder (arc processes) (level 2)
Hairdressing professional (level 2)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Information manager (level 4)
Installation and maintenance electrician (level 3)
Laboratory technician (level 3)
Lean manufacturing operative (level 2)
Learning and skills teacher (level 5)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Network engineer (level 4)
Operations or departmental manager (level 5)
Oral health practitioner (level 4)
Plumbing and domestic heating technician (level 3)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Retail team leader (level 3)
Retailer (level 2)
Software developer (level 4)
Sports coach (level 4)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

80% pass rate (out of 40 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

YEOVIL COLLEGE’s training options

Head office

Mudford Road, Yeovil, BA21 4DR

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check YEOVIL COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

Email
apprenticeships@yeovil.ac.uk
Telephone
01935845392
Website
https://www.yeovil.ac.uk/apprenticeships/
Shortlisted

YEOVIL COLLEGE is 1 of 443 training providers for Customer service practitioner (level 2).

View training providers for this course

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