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Training provider


Employer reviews

Good (32 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 54% 46% 26
Improving apprentice skills 71% 29% 17
Reporting on progress of apprentices 47% 53% 15
Getting new apprentices started 92% 8% 13
Adapting to my needs 83% 17% 12
Providing the right training at the right time 90% 10% 10
Initial assessment of apprentices 67% 33% 6
Working with small numbers of apprentices 83% 17% 6
Training facilities 100% 0% 3

Apprentice reviews

Not yet reviewed

Provider overview

Creative Alliance is an independent learning provider within the creative and cultural sector. We enable talented young people to get into creative, digital or marketing roles regardless of background or previous education. We do this by:

  • Creative careers education and employability skills programmes
  • Creative apprenticeships and traineeships
  • Start-up support for creative businesses

Creative Alliance is a social enterprise founded in 2005. We have delivered apprenticeships in the Creative Sector since 2009. We are Matrix Accredited for the quality of advice and guidance and have been recognised for our training delivery including an award from the Social Enterprise UK award winners 2015 for education, training and jobs.

Apprenticeship training course

Customer service practitioner (level 2)


Head office

Unit Lg01-Lg02 Zellig Building The Custard Factory, Gibb Street, Birmingham, B9 4AT

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

0121 753 0049

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED is 1 of 459 training providers for Customer service practitioner (level 2).

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