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Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Employer reviews

Good (139 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 42% 58% 105
Reporting on progress of apprentices 35% 65% 82
Getting new apprentices started 71% 29% 51
Improving apprentice skills 74% 26% 46
Providing the right training at the right time 56% 44% 43
Working with small numbers of apprentices 93% 7% 29
Adapting to my needs 46% 54% 28
Initial assessment of apprentices 60% 40% 25
Training facilities 96% 4% 25

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 80% 20%

Provider overview

Our apprentice recruitment service is a free resource designed to help you find the right apprentice for your business, offering a personal, comprehensive and bespoke service.

We will:

  • market your apprenticeship to attract new candidates
  • meet and screen candidate apprentices
  • prepare a shortlist of applicants for you to interview
  • plan apprenticeship interviews with you
  • check references and DBS records
  • make job offers
  • arrange training for your apprentice(s)

In many cases we can start straight away because we maintain a pool of good to go, ready to employ candidates. We can also offer you a candidate for a 100 hour work placement so you can try before you invest.

Apprenticeship training course

Customer service practitioner (level 2)

74% pass rate (out of 60 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION’s training options

Head office

Luker Road, Southend-On-Sea, SS1 1ND

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
03455212345
Shortlisted

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION is 1 of 448 training providers for Customer service practitioner (level 2).

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