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Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Employer reviews

Good (105 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 81 employers)

    37%63%
  • Reporting on progress of apprentices(selected by 62 employers)

    31%69%
  • Providing the right training at the right time(selected by 39 employers)

    54%46%
  • Getting new apprentices started(selected by 36 employers)

    69%31%
  • Improving apprentice skills(selected by 36 employers)

    72%28%
  • Working with small numbers of apprentices(selected by 23 employers)

    91%9%
  • Adapting to my needs(selected by 23 employers)

    43%57%
  • Training facilities(selected by 22 employers)

    95%5%
  • Initial assessment of apprentices(selected by 14 employers)

    57%43%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 37% 63% 81
Reporting on progress of apprentices 31% 69% 62
Providing the right training at the right time 54% 46% 39
Getting new apprentices started 69% 31% 36
Improving apprentice skills 72% 28% 36
Working with small numbers of apprentices 91% 9% 23
Adapting to my needs 43% 57% 23
Training facilities 95% 5% 22
Initial assessment of apprentices 57% 43% 14

Apprentice reviews

Good (50 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    70%30%
  • Ensuring you understand the requirements of your end-point assessment

    82%18%

Organisation

  • Organising well-structured training

    76%24%
  • Providing accessible training resources

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    72%28%
  • Taking into account your previous learning

    82%18%
  • Giving you relevant training that helps you perform your job better

    80%20%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    92%8%

Support

  • Helping you learn new skills and develop existing ones

    78%22%
  • Supporting you and your apprenticeship

    84%16%
  • Resolving any issues you have

    78%22%
  • Preparing you for success in your future career

    80%20%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 72% 28%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 80% 20%

Provider overview

Our apprentice recruitment service is a free resource designed to help you find the right apprentice for your business, offering a personal, comprehensive and bespoke service.

We will:

  • market your apprenticeship to attract new candidates
  • meet and screen candidate apprentices
  • prepare a shortlist of applicants for you to interview
  • plan apprenticeship interviews with you
  • check references and DBS records
  • make job offers
  • arrange training for your apprentice(s)

In many cases we can start straight away because we maintain a pool of good to go, ready to employ candidates. We can also offer you a candidate for a 100 hour work placement so you can try before you invest.

Apprenticeship training course

Customer service practitioner (level 2)

48% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION’s training options

Head office

Luker Road, Southend-On-Sea, SS1 1ND

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    03455212345
    Shortlisted

    SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION is 1 of 402 training providers for Customer service practitioner (level 2).

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