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Training provider

GRANTHAM COLLEGE

UKPRN 10002743

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

Day release

One day a week at the provider's location.

134.9 miles to closest location: Stonebridge Road, Grantham, Lincolnshire, NG31 9AP

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

15

apprentices have completed this course and taken their end-point assessment with this provider since 2018

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 33 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (8 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 7 employers)

    86%14%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 4 employers)

    75%25%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 5 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 86% 14% 7
Getting new apprentices started 100% 0% 2
Improving apprentice skills 75% 25% 4
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 5
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    56%44%
  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    56%44%
  • Providing accessible training resources(selected by 9 apprentices)

    78%22%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    56%44%
  • Taking into account your previous learning(selected by 9 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    56%44%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    78%22%
  • Supporting you and your apprenticeship(selected by 9 apprentices)

    67%33%
  • Resolving any issues you have(selected by 9 apprentices)

    78%22%
  • Preparing you for success in your future career(selected by 9 apprentices)

    56%44%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 56% 44%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 56% 44%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 56% 44%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 56% 44%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 56% 44%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (33 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 33 apprentices)

    85%15%
  • Ensuring you understand the requirements of your end-point assessment(selected by 33 apprentices)

    82%18%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 33 apprentices)

    79%21%
  • Providing accessible training resources(selected by 33 apprentices)

    91%9%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 33 apprentices)

    79%21%
  • Taking into account your previous learning(selected by 33 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 33 apprentices)

    85%15%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 33 apprentices)

    94%6%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 33 apprentices)

    94%6%
  • Supporting you and your apprenticeship(selected by 33 apprentices)

    91%9%
  • Resolving any issues you have(selected by 33 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 33 apprentices)

    94%6%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 79% 21%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 79% 21%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 94% 6%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (17 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 10 employers)

    30%70%
  • Communication with employers(selected by 15 employers)

    40%60%
  • Getting new apprentices started(selected by 10 employers)

    50%50%
  • Improving apprentice skills(selected by 3 employers)

    0%100%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    0%100%
  • Reporting on progress of apprentices(selected by 11 employers)

    27%73%
  • Adapting to my needs(selected by 2 employers)

    0%100%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 30% 70% 10
Communication with employers 40% 60% 15
Getting new apprentices started 50% 50% 10
Improving apprentice skills 0% 100% 3
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 0% 100% 2
Reporting on progress of apprentices 27% 73% 11
Adapting to my needs 0% 100% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (20 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 20 apprentices)

    40%60%
  • Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)

    60%40%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 20 apprentices)

    35%65%
  • Providing accessible training resources(selected by 20 apprentices)

    65%35%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)

    70%30%
  • Taking into account your previous learning(selected by 20 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 20 apprentices)

    60%40%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)

    90%10%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 20 apprentices)

    65%35%
  • Supporting you and your apprenticeship(selected by 20 apprentices)

    65%35%
  • Resolving any issues you have(selected by 20 apprentices)

    65%35%
  • Preparing you for success in your future career(selected by 20 apprentices)

    50%50%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 40% 60%
Ensuring you understand the requirements of your end-point assessment 60% 40%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 35% 65%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 65% 35%
Supporting you and your apprenticeship 65% 35%
Resolving any issues you have 65% 35%
Preparing you for success in your future career 50% 50%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (41 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 10 employers)

    40%60%
  • Communication with employers(selected by 30 employers)

    60%40%
  • Getting new apprentices started(selected by 20 employers)

    85%15%
  • Improving apprentice skills(selected by 21 employers)

    71%29%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 11 employers)

    91%9%
  • Reporting on progress of apprentices(selected by 29 employers)

    45%55%
  • Adapting to my needs(selected by 7 employers)

    71%29%
  • Training facilities(selected by 11 employers)

    64%36%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 40% 60% 10
Communication with employers 60% 40% 30
Getting new apprentices started 85% 15% 20
Improving apprentice skills 71% 29% 21
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 91% 9% 11
Reporting on progress of apprentices 45% 55% 29
Adapting to my needs 71% 29% 7
Training facilities 64% 36% 11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (34 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 7 employers)

    43%57%
  • Communication with employers(selected by 27 employers)

    67%33%
  • Getting new apprentices started(selected by 12 employers)

    92%8%
  • Improving apprentice skills(selected by 10 employers)

    80%20%
  • Working with small numbers of apprentices(selected by 4 employers)

    75%25%
  • Initial assessment of apprentices(selected by 6 employers)

    83%17%
  • Reporting on progress of apprentices(selected by 20 employers)

    55%45%
  • Adapting to my needs(selected by 8 employers)

    50%50%
  • Training facilities(selected by 9 employers)

    67%33%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 43% 57% 7
Communication with employers 67% 33% 27
Getting new apprentices started 92% 8% 12
Improving apprentice skills 80% 20% 10
Working with small numbers of apprentices 75% 25% 4
Initial assessment of apprentices 83% 17% 6
Reporting on progress of apprentices 55% 45% 20
Adapting to my needs 50% 50% 8
Training facilities 67% 33% 9

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (100 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 30 employers)

    40%60%
  • Communication with employers(selected by 79 employers)

    61%39%
  • Getting new apprentices started(selected by 44 employers)

    80%20%
  • Improving apprentice skills(selected by 38 employers)

    68%32%
  • Working with small numbers of apprentices(selected by 10 employers)

    90%10%
  • Initial assessment of apprentices(selected by 21 employers)

    81%19%
  • Reporting on progress of apprentices(selected by 65 employers)

    49%51%
  • Adapting to my needs(selected by 17 employers)

    53%47%
  • Training facilities(selected by 22 employers)

    64%36%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 40% 60% 30
Communication with employers 61% 39% 79
Getting new apprentices started 80% 20% 44
Improving apprentice skills 68% 32% 38
Working with small numbers of apprentices 90% 10% 10
Initial assessment of apprentices 81% 19% 21
Reporting on progress of apprentices 49% 51% 65
Adapting to my needs 53% 47% 17
Training facilities 64% 36% 22

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (62 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 62 apprentices)

    66%34%
  • Ensuring you understand the requirements of your end-point assessment(selected by 62 apprentices)

    74%26%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 62 apprentices)

    61%39%
  • Providing accessible training resources(selected by 62 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 62 apprentices)

    73%27%
  • Taking into account your previous learning(selected by 62 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 62 apprentices)

    73%27%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 62 apprentices)

    94%6%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 62 apprentices)

    82%18%
  • Supporting you and your apprenticeship(selected by 62 apprentices)

    79%21%
  • Resolving any issues you have(selected by 62 apprentices)

    79%21%
  • Preparing you for success in your future career(selected by 62 apprentices)

    74%26%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 66% 34%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 61% 39%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 73% 27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 74% 26%

Contact this training provider

Registered address
Stonebridge Road, Grantham, NG31 9AP
Telephone
01476400200

Training provider overview and courses delivered

View 39 courses delivered by this training provider

Grantham College was awarded the Lincolnshire Apprenticeship Training Provider Champion Award 2023, in recognition of our employer-focussed apprenticeship provision and hardworking support and delivery teams. We offer training in a range of sectors to the local community and beyond, with our on-site accommodation making us a popular choice for national companies. Our multi-million-pound Institute of Technology provides state-of-the-art Engineering and Digital Skills training, being equipped with IT studios, digital technology suites, and engineering robotics facilities. We have an excellent record for apprenticeship success and have enabled apprentices to gain nationally recognised qualifications and formal skills within the workplace.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for GRANTHAM COLLEGE .

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Shortlisted

GRANTHAM COLLEGE is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course