Training provider

BURNLEY COLLEGE

Employer reviews

Good (116 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	55%	45%	89
Reporting on progress of apprentices	34%	66%	62
Getting new apprentices started	90%	10%	52
Providing the right training at the right time	84%	16%	43
Training facilities	87%	13%	39
Improving apprentice skills	72%	28%	29
Adapting to my needs	81%	19%	27
Initial assessment of apprentices	54%	46%	26
Working with small numbers of apprentices	89%	11%	18

Apprentice reviews

Good (53 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	64%	36%
Ensuring you understand the requirements of your end-point assessment	81%	19%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	74%	26%
Providing accessible training resources	77%	23%
Balancing online learning with classroom-based training to suit your apprenticeship	72%	28%
Taking into account your previous learning	74%	26%
Giving you relevant training that helps you perform your job better	83%	17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	94%	6%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	77%	23%
Preparing you for success in your future career	87%	13%

Provider overview

Themis is the apprenticeship training arm of Burnley College, the number one college in England in the Government’s National Achievement Rate Tables.

Apprenticeship training from level 2 to degree level is delivered by industry-expert Tutors with years of experience and passion for their specialisms, supported by dedicated, professional Trainer Assessors.

Our facilities are industry standard, with state-of-the-art equipment in bespoke learning suites, workshops and labs which are tailored to the current and future needs of industry. The Themis recruitment team are dedicated to supporting employers and apprentices at every stage of their journey.

Courses offered

View all 52 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Associate project manager (level 4)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Chartered manager (degree) (level 6)

Civil engineering senior technician (level 4)

Civil engineering technician (level 3)

Community activator coach (level 2)

Construction design and build technician (level 4)

Construction support technician (level 3)

Craft bricklayer (level 3)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Digital and technology solutions professional (level 6)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

Furniture manufacturer (level 2)

HR support (level 3)

Information communications technician (level 3)

Installation and maintenance electrician (level 3)

Laboratory technician (level 3)

Lean manufacturing operative (level 2)

Leisure duty manager (level 3)

Leisure team member (level 2)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Manufacturing engineer (degree) (level 6)

Mechatronics Maintenance Technician (level 3)

Metal fabricator (level 3)

Multi-channel marketer (level 3)

Painter and decorator (level 2)

People professional (level 5)

Personal trainer (level 3)

Pharmacy services assistant (level 2)

Plasterer (level 3)

Plasterer (level 2)

Plate welder (level 3)

Plumbing and domestic heating technician (level 3)

Product design and development engineer (degree) (level 6)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Sports coach (level 4)

Teaching assistant (level 3)

Team leader (level 3)

Wellbeing and holistic therapist (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

94% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

BURNLEY COLLEGE’s training options

Head office

Princess Way, Burnley, BB12 0AN

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check BURNLEY COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: Employer@themis.ac.uk
• Telephone: 01282733005
• Website: https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Shortlisted

BURNLEY COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2).

View training providers for this course

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