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Training provider

ALLIANCE LEARNING

Employer reviews

Good (123 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 54% 46% 93
Reporting on progress of apprentices 45% 55% 65
Getting new apprentices started 98% 2% 44
Improving apprentice skills 73% 27% 44
Providing the right training at the right time 74% 26% 38
Initial assessment of apprentices 71% 29% 35
Training facilities 82% 18% 34
Adapting to my needs 89% 11% 27
Working with small numbers of apprentices 95% 5% 22

Apprentice reviews

Good (12 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 58% 42%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 67% 33%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 50% 50%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 67% 33%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 42% 58%
Preparing you for success in your future career 58% 42%

Provider overview

Alliance Learning is a training provider based in Horwich, Bolton, with 55 years' experience in delivering training and apprenticeships. We specialise in Engineering, Fabrication & Welding, Management, Business and Customer Service. We also support apprentices to achieve English and Maths as part of our apprenticeship programmes. Our training facilities, based in Horwich, are up-to-date with the latest equipment and machinery. This supports our apprentices to receive first class training and development from our highly experienced tutors with which to succeed in the workplace.

Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

ALLIANCE LEARNING’s training options

Head office

The Hurst Building, Horwich Business Park, Chorley New Road, Horwich, Bolton, BL6 5UE

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check ALLIANCE LEARNING’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01204 677834
Shortlisted

ALLIANCE LEARNING is 1 of 422 training providers for Customer service practitioner (level 2).

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