Training provider

CAPELLA ASSOCIATES LTD

UKPRN 10024015

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Courses offered

View 7 courses delivered by this training provider

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Business analyst (level 4)

Improvement leader (level 6)

Improvement practitioner (level 4)

Improvement specialist (level 5)

Improvement technician (level 3)

Process leader (level 4)

Quality practitioner (level 4)

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Training provider achievements and participation

Achievements

62.4%

of apprentices (131 of 210) completed a course and passed the end-point assessment with this training provider in academic year 2023 to 2024. 37.6% did not pass or left the course before taking their assessment.

60.5% national achievement rate

Participation

712

apprentices have completed a course and taken their end-point assessment with this provider since 2019.

Data for all courses delivered by this provider, collected by the Department for Education.

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Employer and apprentice reviews for this training provider

Employers

Good

average review from 3 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 23 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (11 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 5 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

• Communicating clearly with you(selected by 6 apprentices)

  67%33%

• Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

  83%17%

Organisation

• Organising well-structured training(selected by 5 apprentices)

  100%0%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  100%0%

• Taking into account your previous learning(selected by 5 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

• Organising well-structured training(selected by 6 apprentices)

  83%17%

• Providing accessible training resources(selected by 6 apprentices)

  83%17%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  83%17%

• Taking into account your previous learning(selected by 6 apprentices)

  67%33%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  83%17%

• Providing Off the Job training in line with your training plan(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 5 apprentices)

  100%0%

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  83%17%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  83%17%

• Resolving any issues you have(selected by 6 apprentices)

  83%17%

• Preparing you for success in your future career(selected by 6 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%
Communicating clearly with you	67%	33%
Ensuring you understand the requirements of your assessment	83%	17%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%
Organising well-structured training	83%	17%
Providing accessible training resources	83%	17%
Balancing online learning with classroom-based training to suit your apprenticeship	83%	17%
Taking into account your previous learning	67%	33%
Giving you relevant training that helps you perform your job better	83%	17%
Providing Off the Job training in line with your training plan	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	83%	17%
Resolving any issues you have	83%	17%
Preparing you for success in your future career	83%	17%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  50%50%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  50%50%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	50%	50%	2
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Initial assessment of apprentices	50%	50%	2
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 23 apprentices)

  91%9%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  91%9%

Organisation

• Organising well-structured training(selected by 23 apprentices)

  91%9%

• Providing accessible training resources(selected by 23 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  87%13%

• Taking into account your previous learning(selected by 23 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  96%4%

• Resolving any issues you have(selected by 23 apprentices)

  96%4%

• Preparing you for success in your future career(selected by 23 apprentices)

  96%4%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	91%	9%
Ensuring you understand the requirements of your end-point assessment	91%	9%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	91%	9%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	87%	13%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	96%	4%
Resolving any issues you have	96%	4%
Preparing you for success in your future career	96%	4%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (32 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 32 apprentices)

  91%9%

• Ensuring you understand the requirements of your end-point assessment(selected by 32 apprentices)

  88%12%

Organisation

• Organising well-structured training(selected by 32 apprentices)

  84%16%

• Providing accessible training resources(selected by 32 apprentices)

  91%9%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 32 apprentices)

  78%22%

• Taking into account your previous learning(selected by 32 apprentices)

  78%22%

• Giving you relevant training that helps you perform your job better(selected by 32 apprentices)

  78%22%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 32 apprentices)

  88%12%

Support

• Helping you learn new skills and develop existing ones(selected by 32 apprentices)

  88%12%

• Supporting you and your apprenticeship(selected by 32 apprentices)

  91%9%

• Resolving any issues you have(selected by 32 apprentices)

  91%9%

• Preparing you for success in your future career(selected by 32 apprentices)

  78%22%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	91%	9%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	84%	16%
Providing accessible training resources	91%	9%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	78%	22%
Giving you relevant training that helps you perform your job better	78%	22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	88%	12%
Supporting you and your apprenticeship	91%	9%
Resolving any issues you have	91%	9%
Preparing you for success in your future career	78%	22%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 6 employers)

  83%17%

• Getting new apprentices started(selected by 5 employers)

  100%0%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  75%25%

• Adapting to my needs(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	83%	17%	6
Getting new apprentices started	100%	0%	5
Improving apprentice skills	100%	0%	3
Working with small numbers of apprentices	100%	0%	1
Reporting on progress of apprentices	75%	25%	4
Adapting to my needs	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (28 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 28 apprentices)

  93%7%

• Ensuring you understand the requirements of your end-point assessment(selected by 28 apprentices)

  93%7%

Organisation

• Organising well-structured training(selected by 28 apprentices)

  89%11%

• Providing accessible training resources(selected by 28 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 28 apprentices)

  64%36%

• Taking into account your previous learning(selected by 28 apprentices)

  82%18%

• Giving you relevant training that helps you perform your job better(selected by 28 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 28 apprentices)

  96%4%

Support

• Helping you learn new skills and develop existing ones(selected by 28 apprentices)

  93%7%

• Supporting you and your apprenticeship(selected by 28 apprentices)

  96%4%

• Resolving any issues you have(selected by 28 apprentices)

  93%7%

• Preparing you for success in your future career(selected by 28 apprentices)

  89%11%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	93%	7%
Ensuring you understand the requirements of your end-point assessment	93%	7%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	89%	11%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	64%	36%
Taking into account your previous learning	82%	18%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	96%	4%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	93%	7%
Supporting you and your apprenticeship	96%	4%
Resolving any issues you have	93%	7%
Preparing you for success in your future career	89%	11%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (34 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 7 employers)

  71%29%

• Communication with employers(selected by 26 employers)

  73%27%

• Getting new apprentices started(selected by 8 employers)

  100%0%

• Improving apprentice skills(selected by 7 employers)

  71%29%

• Working with small numbers of apprentices(selected by 11 employers)

  91%9%

• Initial assessment of apprentices(selected by 7 employers)

  71%29%

• Reporting on progress of apprentices(selected by 15 employers)

  73%27%

• Adapting to my needs(selected by 9 employers)

  56%44%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	71%	29%	7
Communication with employers	73%	27%	26
Getting new apprentices started	100%	0%	8
Improving apprentice skills	71%	29%	7
Working with small numbers of apprentices	91%	9%	11
Initial assessment of apprentices	71%	29%	7
Reporting on progress of apprentices	73%	27%	15
Adapting to my needs	56%	44%	9
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (44 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 9 employers)

  78%22%

• Communication with employers(selected by 34 employers)

  74%26%

• Getting new apprentices started(selected by 14 employers)

  100%0%

• Improving apprentice skills(selected by 11 employers)

  82%18%

• Working with small numbers of apprentices(selected by 12 employers)

  92%8%

• Initial assessment of apprentices(selected by 9 employers)

  67%33%

• Reporting on progress of apprentices(selected by 20 employers)

  70%30%

• Adapting to my needs(selected by 10 employers)

  50%50%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	78%	22%	9
Communication with employers	74%	26%	34
Getting new apprentices started	100%	0%	14
Improving apprentice skills	82%	18%	11
Working with small numbers of apprentices	92%	8%	12
Initial assessment of apprentices	67%	33%	9
Reporting on progress of apprentices	70%	30%	20
Adapting to my needs	50%	50%	10
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (94 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 88 apprentices)

  92%8%

• Ensuring you understand the requirements of your end-point assessment(selected by 88 apprentices)

  91%9%

• Communicating clearly with you(selected by 6 apprentices)

  67%33%

• Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

  83%17%

Organisation

• Organising well-structured training(selected by 88 apprentices)

  89%11%

• Providing accessible training resources(selected by 88 apprentices)

  97%3%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 88 apprentices)

  77%23%

• Taking into account your previous learning(selected by 88 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 88 apprentices)

  92%8%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 88 apprentices)

  94%6%

• Organising well-structured training(selected by 6 apprentices)

  83%17%

• Providing accessible training resources(selected by 6 apprentices)

  83%17%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  83%17%

• Taking into account your previous learning(selected by 6 apprentices)

  67%33%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  83%17%

• Providing Off the Job training in line with your training plan(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 88 apprentices)

  93%7%

• Supporting you and your apprenticeship(selected by 88 apprentices)

  94%6%

• Resolving any issues you have(selected by 88 apprentices)

  93%7%

• Preparing you for success in your future career(selected by 88 apprentices)

  88%12%

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  83%17%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  83%17%

• Resolving any issues you have(selected by 6 apprentices)

  83%17%

• Preparing you for success in your future career(selected by 6 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	91%	9%
Communicating clearly with you	67%	33%
Ensuring you understand the requirements of your assessment	83%	17%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	89%	11%
Providing accessible training resources	97%	3%
Balancing online learning with classroom-based training to suit your apprenticeship	77%	23%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	94%	6%
Organising well-structured training	83%	17%
Providing accessible training resources	83%	17%
Balancing online learning with classroom-based training to suit your apprenticeship	83%	17%
Taking into account your previous learning	67%	33%
Giving you relevant training that helps you perform your job better	83%	17%
Providing Off the Job training in line with your training plan	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	93%	7%
Supporting you and your apprenticeship	94%	6%
Resolving any issues you have	93%	7%
Preparing you for success in your future career	88%	12%
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	83%	17%
Resolving any issues you have	83%	17%
Preparing you for success in your future career	83%	17%

Contact this training provider

• Registered address: CAPELLA ASSOCIATES LTD, Unit 6 Villiers Court, Copse Drive, Meriden Business Park, Coventry, CV5 9RN
• Email: kate.smith@capellaassociates.com
• Telephone: 01386 793981
• Website: http://www.capellaassociates.com

Training provider overview

National training provider, rated 'Good' Ofsted, specialising in Improvement & Quality. Recognised for our 'Outstanding Contribution to Apprenticeships', winner of the Chartered Quality Institute's 'Organisation of the Year' 2020 & Learning Excellence Award Gold winner for 'Outstanding Innovation' 2023.

Capella have experience of working with learners at all levels from over 350 employers across: Financial, Healthcare, Retail, Manufacturing, Public Sector & Voluntary Sectors. We’re also an approved provider for the NHS Leadership Academy.

Partnering with PMI gives learners access to a wide range of resources, including podcasts & on demand content, providing opportunities for additional study & stretch, enhancing our blended delivery model.