Training provider

MERCURY TRAINING SERVICES LTD

UKPRN 10023787

Security first line manager (level 3)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Block release Training in blocks of a week or more at the provider's location.	54.9 miles to closest location: Golden Cross House, 8 Duncannon Street, London, London, WC2N 4JF View all block release locations 54.9 miles to Golden Cross House, 8 Duncannon Street, London, London, WC2N 4JF 54.9 miles to Golden Cross House, 8 Duncannon Street, London, WC2N 4JF 99.2 miles to Building 1000, Lakeside North Harbour, Portsmouth, Hampshire, PO6 3EZ 152.6 miles to 1 Victoria Square, Birmingham, West Midlands, B1 1BD 152.6 miles to 1 Victoria Square, Birmingham, West Midlands, B1 1BD 153.1 miles to The Argent Centre, 60 Frederick Street, Birmingham, B1 3HS 181.6 miles to The Balance, 2 Pinfold Street, Sheffield, South Yorkshire, S1 2GU 207.4 miles to Peter House, Oxford Street, Manchester, Greater Manchester, M1 5AN 236.9 miles to 6 North East Quay, Plymouth, Devon, PL4 0HP 278.8 miles to 116 Quayside, Newcastle upon Tyne, Tyne and Wear, NE1 3DY
Day release One day a week at the provider's location.	54.9 miles to closest location: Golden Cross House, 8 Duncannon Street, London, London, WC2N 4JF View all day release locations 54.9 miles to Golden Cross House, 8 Duncannon Street, London, London, WC2N 4JF 54.9 miles to Golden Cross House, 8 Duncannon Street, London, WC2N 4JF 99.2 miles to Building 1000, Lakeside North Harbour, Portsmouth, Hampshire, PO6 3EZ 152.6 miles to 1 Victoria Square, Birmingham, West Midlands, B1 1BD 152.6 miles to 1 Victoria Square, Birmingham, West Midlands, B1 1BD 153.1 miles to The Argent Centre, 60 Frederick Street, Birmingham, B1 3HS 181.6 miles to The Balance, 2 Pinfold Street, Sheffield, South Yorkshire, S1 2GU 207.4 miles to Peter House, Oxford Street, Manchester, Greater Manchester, M1 5AN 236.9 miles to 6 North East Quay, Plymouth, Devon, PL4 0HP 278.8 miles to 116 Quayside, Newcastle upon Tyne, Tyne and Wear, NE1 3DY

Course achievements and participation

Achievements

77.6%

of apprentices (39 of 50) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 22.4% did not pass or left the course before taking the assessment.

67.3% national achievement rate

Participation

126

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 24 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Getting new apprentices started	100%	0%	1
Initial assessment of apprentices	0%	100%	1
Reporting on progress of apprentices	100%	0%	1
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (24 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 24 apprentices)

  92%8%

• Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

  92%8%

Organisation

• Organising well-structured training(selected by 24 apprentices)

  92%8%

• Providing accessible training resources(selected by 24 apprentices)

  96%4%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

  75%25%

• Taking into account your previous learning(selected by 24 apprentices)

  92%8%

• Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

  88%12%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

  88%12%

Support

• Helping you learn new skills and develop existing ones(selected by 24 apprentices)

  92%8%

• Supporting you and your apprenticeship(selected by 24 apprentices)

  92%8%

• Resolving any issues you have(selected by 24 apprentices)

  88%12%

• Preparing you for success in your future career(selected by 24 apprentices)

  88%12%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	92%	8%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	92%	8%
Providing accessible training resources	96%	4%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	92%	8%
Giving you relevant training that helps you perform your job better	88%	12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	92%	8%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	88%	12%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	2
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Initial assessment of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (24 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 24 apprentices)

  92%8%

• Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

  88%12%

Organisation

• Organising well-structured training(selected by 24 apprentices)

  92%8%

• Providing accessible training resources(selected by 24 apprentices)

  96%4%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

  79%21%

• Taking into account your previous learning(selected by 24 apprentices)

  96%4%

• Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

  92%8%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

  92%8%

Support

• Helping you learn new skills and develop existing ones(selected by 24 apprentices)

  92%8%

• Supporting you and your apprenticeship(selected by 24 apprentices)

  92%8%

• Resolving any issues you have(selected by 24 apprentices)

  92%8%

• Preparing you for success in your future career(selected by 24 apprentices)

  92%8%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	92%	8%
Providing accessible training resources	96%	4%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	96%	4%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	92%	8%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	92%	8%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	92%	8%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	2
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 9 apprentices)

  89%11%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  89%11%

Organisation

• Organising well-structured training(selected by 9 apprentices)

  89%11%

• Providing accessible training resources(selected by 9 apprentices)

  89%11%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  67%33%

• Taking into account your previous learning(selected by 9 apprentices)

  78%22%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  89%11%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  89%11%

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  89%11%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  89%11%

• Resolving any issues you have(selected by 9 apprentices)

  78%22%

• Preparing you for success in your future career(selected by 9 apprentices)

  89%11%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	89%	11%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	89%	11%
Providing accessible training resources	89%	11%
Balancing online learning with classroom-based training to suit your apprenticeship	67%	33%
Taking into account your previous learning	78%	22%
Giving you relevant training that helps you perform your job better	89%	11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	89%	11%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	89%	11%
Supporting you and your apprenticeship	89%	11%
Resolving any issues you have	78%	22%
Preparing you for success in your future career	89%	11%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (22 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  100%0%

• Communication with employers(selected by 18 employers)

  83%17%

• Getting new apprentices started(selected by 5 employers)

  100%0%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Working with small numbers of apprentices(selected by 10 employers)

  100%0%

• Initial assessment of apprentices(selected by 6 employers)

  100%0%

• Reporting on progress of apprentices(selected by 9 employers)

  100%0%

• Adapting to my needs(selected by 11 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	4
Communication with employers	83%	17%	18
Getting new apprentices started	100%	0%	5
Improving apprentice skills	100%	0%	3
Working with small numbers of apprentices	100%	0%	10
Initial assessment of apprentices	100%	0%	6
Reporting on progress of apprentices	100%	0%	9
Adapting to my needs	100%	0%	11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  50%50%

• Communication with employers(selected by 5 employers)

  80%20%

• Getting new apprentices started(selected by 4 employers)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  50%50%

• Working with small numbers of apprentices(selected by 3 employers)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 2 employers)

  50%50%

• Adapting to my needs(selected by 3 employers)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	50%	50%	2
Communication with employers	80%	20%	5
Getting new apprentices started	100%	0%	4
Improving apprentice skills	50%	50%	2
Working with small numbers of apprentices	100%	0%	3
Initial assessment of apprentices	0%	100%	1
Reporting on progress of apprentices	50%	50%	2
Adapting to my needs	100%	0%	3
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (34 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 7 employers)

  86%14%

• Communication with employers(selected by 28 employers)

  86%14%

• Getting new apprentices started(selected by 12 employers)

  100%0%

• Improving apprentice skills(selected by 7 employers)

  86%14%

• Working with small numbers of apprentices(selected by 13 employers)

  100%0%

• Initial assessment of apprentices(selected by 9 employers)

  78%22%

• Reporting on progress of apprentices(selected by 14 employers)

  93%7%

• Adapting to my needs(selected by 14 employers)

  100%0%

• Training facilities(selected by 2 employers)

  50%50%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	86%	14%	7
Communication with employers	86%	14%	28
Getting new apprentices started	100%	0%	12
Improving apprentice skills	86%	14%	7
Working with small numbers of apprentices	100%	0%	13
Initial assessment of apprentices	78%	22%	9
Reporting on progress of apprentices	93%	7%	14
Adapting to my needs	100%	0%	14
Training facilities	50%	50%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (57 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 57 apprentices)

  91%9%

• Ensuring you understand the requirements of your end-point assessment(selected by 57 apprentices)

  89%11%

Organisation

• Organising well-structured training(selected by 57 apprentices)

  91%9%

• Providing accessible training resources(selected by 57 apprentices)

  95%5%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 57 apprentices)

  75%25%

• Taking into account your previous learning(selected by 57 apprentices)

  91%9%

• Giving you relevant training that helps you perform your job better(selected by 57 apprentices)

  89%11%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 57 apprentices)

  89%11%

Support

• Helping you learn new skills and develop existing ones(selected by 57 apprentices)

  91%9%

• Supporting you and your apprenticeship(selected by 57 apprentices)

  91%9%

• Resolving any issues you have(selected by 57 apprentices)

  88%12%

• Preparing you for success in your future career(selected by 57 apprentices)

  89%11%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	91%	9%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	91%	9%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	91%	9%
Giving you relevant training that helps you perform your job better	89%	11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	89%	11%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	91%	9%
Supporting you and your apprenticeship	91%	9%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	89%	11%

Contact this training provider

• Registered address: Office 112, Dudley Court South, Level Street, Brierley Hill, DY5 1XN
• Email: paul@mercurytrainme.com
• Telephone: 07779162260
• Website: https://mercurytrainme.com/contact-us/

Training provider overview and courses delivered

View 9 courses delivered by this training provider

Select a course to view location, training options and contact details

• Business administrator (level 3)
• Customer service specialist (level 3)
• Facilities management supervisor (level 3)
• Facilities manager (level 4)
• Facilities services operative (level 2)
• Operations manager (level 5)
• Professional security operative (level 2)
• Security first line manager (level 3)
• Team leader (level 3)

Formed in 2005, Mercury Training Services Ltd established market leader in providing education and training in all aspects of training to the wider facilities management sector such as Security, Cleaning, Catering, Automotive, Government, Universities Education and Retail sectors.

At Mercury Training, we recognise the need by employers for staff to be trained to the highest standard. We also recognise the importance of giving clients and apprentices the skills and knowledge in which will build successful careers.

Programmes are written to the employers bespoke needs and link to industry requirements that meet audit requirements such as ISO9001 or the SIA Approved Contractor Scheme (ACS) accreditations.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for MERCURY TRAINING SERVICES LTD .

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Shortlisted

MERCURY TRAINING SERVICES LTD is 1 of 8 training providers for Security first line manager (level 3).

View training providers for this course