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Training provider


Employer reviews

Excellent (38 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 87% 13% 31
Adapting to my needs 100% 0% 20
Working with small numbers of apprentices 100% 0% 16
Reporting on progress of apprentices 88% 12% 16
Getting new apprentices started 100% 0% 11
Providing the right training at the right time 75% 25% 8
Improving apprentice skills 75% 25% 8
Initial assessment of apprentices 88% 12% 8
Training facilities 100% 0% 1

Apprentice reviews

Not yet reviewed

Provider overview

Formed in 2005, Mercury Training Services Ltd an established market leader in providing education and training in all aspects of training to the wider facilities management sector such as Security, Cleaning, Catering, Automotive, Government, Universities / Education and Retail sectors.

At Mercury Training, we recognise the need by employers for staff to be trained to the highest standard. We also recognise the importance of giving clients and apprentices the skills and knowledge in which will build successful careers.

Programmes are written to the employers bespoke needs and link to industry requirements that meet audit requirements such as ISO9001 or the SIA Approved Contractor Sheme (ACS) accreditations.

Apprenticeship training course

Customer service specialist (level 3)


Head office

Suite 115, Albert Wing, The Argent Centre, 60 Frederick Street, Birmingham, B1 3HS

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check MERCURY TRAINING SERVICES LTD’s training options for the apprenticeship location.

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MERCURY TRAINING SERVICES LTD is 1 of 315 training providers for Customer service specialist (level 3).

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