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Training provider

PROFOUND SERVICES LIMITED

Employer reviews

Good (7 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 40% 60% 5
Reporting on progress of apprentices 20% 80% 5
Getting new apprentices started 33% 67% 3
Working with small numbers of apprentices 100% 0% 2
Adapting to my needs 100% 0% 2
Improving apprentice skills 0% 100% 1
Initial assessment of apprentices 0% 100% 1

Apprentice reviews

Excellent (19 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 74% 26%
Balancing online learning with classroom-based training to suit your apprenticeship 79% 21%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 79% 21%

Provider overview

Profound Services is the North East's leading training provider specialising in the delivery of apprenticeships, Traineeships, Courses and Employability Services.

We work with individuals who wish to undergo training and obtain the qualifications required to go further in their careers. We also work with businesses who want to employ an apprentice or upskill their existing staff without the responsibility of running an apprenticeship scheme in-house.

Established in 2006, we have a long standing reputation for the quality of our provision and have celebrated many achievements including Ofsted Grade 'Good'.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

RM14 3DR Remove location

PROFOUND SERVICES LIMITED’s training options

Head office 231.6 miles away

1-10 Dunelm Rise, Durhamgate, Spennymoor, DL16 6FS

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release
Shortlisted

PROFOUND SERVICES LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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