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Training provider

TOTAL PEOPLE LIMITED

Employer reviews

Good (225 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 42% 58% 159
Reporting on progress of apprentices 34% 66% 113
Getting new apprentices started 79% 21% 95
Providing the right training at the right time 74% 26% 77
Improving apprentice skills 81% 19% 62
Working with small numbers of apprentices 96% 4% 52
Initial assessment of apprentices 78% 22% 50
Adapting to my needs 76% 24% 42
Training facilities 55% 45% 20

Apprentice reviews

Good (159 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 57% 43%
Ensuring you understand the requirements of your end-point assessment 70% 30%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 59% 41%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 69% 31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 72% 28%
Supporting you and your apprenticeship 66% 34%
Resolving any issues you have 69% 31%
Preparing you for success in your future career 70% 30%

Provider overview

Total People is a leading provider of quality Apprenticeships, Work Based training and Study Programmes. We can ensure you have access to a workforce with the right skills to improve your performance; both current and for the future.

By accessing Government funding we can help you to reduce the financial and time restraints you face when recruiting new and training existing staff, enabling you to compete and thrive in your industry.

We offer qualifications in over 30 different vocational sectors and training programmes are structured yet flexible and designed to meet the needs of both the learner and employer.

Apprenticeship training course

Customer service specialist (level 3)

67% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

TOTAL PEOPLE LIMITED’s training options

Head office

Ashton Old Road, Manchester, M11 2WH

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check TOTAL PEOPLE LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
03333222666
Shortlisted

TOTAL PEOPLE LIMITED is 1 of 314 training providers for Customer service specialist (level 3).

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