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Training provider


Employer reviews

Excellent (177 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 75% 25% 137
Reporting on progress of apprentices 59% 41% 91
Getting new apprentices started 82% 18% 72
Adapting to my needs 88% 12% 64
Providing the right training at the right time 79% 21% 38
Improving apprentice skills 89% 11% 37
Initial assessment of apprentices 57% 43% 37
Working with small numbers of apprentices 97% 3% 29
Training facilities 57% 43% 7

Provider overview

Impact Futures is a national apprenticeship provider and we have been successfully delivering apprenticeships since 1995. Our service specialisms include Leadership & Management, Healthcare, Adult Care, IT & Digital, and Business Services. We work closely with employers across the country by offering bespoke apprenticeship programmes, upskilling their current staff and ultimately, future-proofing their workforces. We operate alongside our sister company, The Childcare Company.

Apprenticeship training course

Customer service specialist (level 3)


Head office

Floor 1, The Urban Building, 3-9 Albert Street, Slough, SL1 2BE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check IMPACT FUTURES TRAINING LIMITED’s training options for the apprenticeship location.


IMPACT FUTURES TRAINING LIMITED is 1 of 341 training providers for Customer service specialist (level 3).

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