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Training provider

HIT TRAINING LTD

UKPRN 10012467

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in Liverpool, Merseyside. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

48.8%

of apprentices (20 of 40) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 51.2% did not pass or left the course before taking the assessment.

42% national achievement rate

Participation

65

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 14 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 165 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Getting new apprentices started 100% 0% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (49 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 24 apprentices)

    96%4%
  • Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

    92%8%
  • Communicating clearly with you(selected by 25 apprentices)

    96%4%
  • Ensuring you understand the requirements of your assessment(selected by 25 apprentices)

    96%4%

Organisation

  • Organising well-structured training(selected by 24 apprentices)

    96%4%
  • Providing accessible training resources(selected by 24 apprentices)

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

    96%4%
  • Taking into account your previous learning(selected by 24 apprentices)

    96%4%
  • Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

    96%4%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

    88%12%
  • Organising well-structured training(selected by 25 apprentices)

    100%0%
  • Providing accessible training resources(selected by 25 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

    92%8%
  • Taking into account your previous learning(selected by 25 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

    100%0%
  • Providing Off the Job training in line with your training plan(selected by 25 apprentices)

    92%8%

Support

  • Helping you learn new skills and develop existing ones(selected by 24 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 24 apprentices)

    96%4%
  • Resolving any issues you have(selected by 24 apprentices)

    92%8%
  • Preparing you for success in your future career(selected by 24 apprentices)

    88%12%
  • Helping you learn new skills and develop existing ones(selected by 25 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 25 apprentices)

    100%0%
  • Resolving any issues you have(selected by 25 apprentices)

    96%4%
  • Preparing you for success in your future career(selected by 25 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 96% 4%
Ensuring you understand the requirements of your end-point assessment 92% 8%
Communicating clearly with you 96% 4%
Ensuring you understand the requirements of your assessment 96% 4%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 96% 4%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 96% 4%
Taking into account your previous learning 96% 4%
Giving you relevant training that helps you perform your job better 96% 4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 92% 8%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off the Job training in line with your training plan 92% 8%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 96% 4%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 88% 12%
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 96% 4%
Preparing you for success in your future career 100% 0%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (14 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    89%11%
  • Communication with employers(selected by 12 employers)

    67%33%
  • Getting new apprentices started(selected by 6 employers)

    67%33%
  • Improving apprentice skills(selected by 4 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    33%67%
  • Reporting on progress of apprentices(selected by 10 employers)

    60%40%
  • Adapting to my needs(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 89% 11% 9
Communication with employers 67% 33% 12
Getting new apprentices started 67% 33% 6
Improving apprentice skills 75% 25% 4
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 33% 67% 3
Reporting on progress of apprentices 60% 40% 10
Adapting to my needs 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (165 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 165 apprentices)

    92%8%
  • Ensuring you understand the requirements of your end-point assessment(selected by 165 apprentices)

    92%8%

Organisation

  • Organising well-structured training(selected by 165 apprentices)

    93%7%
  • Providing accessible training resources(selected by 165 apprentices)

    95%5%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 165 apprentices)

    88%12%
  • Taking into account your previous learning(selected by 165 apprentices)

    95%5%
  • Giving you relevant training that helps you perform your job better(selected by 165 apprentices)

    95%5%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 165 apprentices)

    90%10%

Support

  • Helping you learn new skills and develop existing ones(selected by 165 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 165 apprentices)

    95%5%
  • Resolving any issues you have(selected by 165 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 165 apprentices)

    93%7%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 92% 8%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 93% 7%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 88% 12%
Taking into account your previous learning 95% 5%
Giving you relevant training that helps you perform your job better 95% 5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 95% 5%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 93% 7%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    100%0%
  • Communication with employers(selected by 2 employers)

    100%0%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 100% 0% 2
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 2
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 50% 50% 2
Adapting to my needs 100% 0% 1
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (286 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 286 apprentices)

    89%11%
  • Ensuring you understand the requirements of your end-point assessment(selected by 286 apprentices)

    90%10%

Organisation

  • Organising well-structured training(selected by 286 apprentices)

    89%11%
  • Providing accessible training resources(selected by 286 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 286 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 286 apprentices)

    89%11%
  • Giving you relevant training that helps you perform your job better(selected by 286 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 286 apprentices)

    88%12%

Support

  • Helping you learn new skills and develop existing ones(selected by 286 apprentices)

    90%10%
  • Supporting you and your apprenticeship(selected by 286 apprentices)

    88%12%
  • Resolving any issues you have(selected by 286 apprentices)

    91%9%
  • Preparing you for success in your future career(selected by 286 apprentices)

    90%10%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 89% 11%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 91% 9%
Preparing you for success in your future career 90% 10%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (101 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 57 employers)

    88%12%
  • Communication with employers(selected by 72 employers)

    68%32%
  • Getting new apprentices started(selected by 65 employers)

    86%14%
  • Improving apprentice skills(selected by 39 employers)

    85%15%
  • Working with small numbers of apprentices(selected by 17 employers)

    82%18%
  • Initial assessment of apprentices(selected by 22 employers)

    82%18%
  • Reporting on progress of apprentices(selected by 60 employers)

    48%52%
  • Adapting to my needs(selected by 16 employers)

    50%50%
  • Training facilities(selected by 11 employers)

    45%55%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 57
Communication with employers 68% 32% 72
Getting new apprentices started 86% 14% 65
Improving apprentice skills 85% 15% 39
Working with small numbers of apprentices 82% 18% 17
Initial assessment of apprentices 82% 18% 22
Reporting on progress of apprentices 48% 52% 60
Adapting to my needs 50% 50% 16
Training facilities 45% 55% 11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (313 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 313 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 313 apprentices)

    89%11%

Organisation

  • Organising well-structured training(selected by 313 apprentices)

    85%15%
  • Providing accessible training resources(selected by 313 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 313 apprentices)

    81%19%
  • Taking into account your previous learning(selected by 313 apprentices)

    85%15%
  • Giving you relevant training that helps you perform your job better(selected by 313 apprentices)

    86%14%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 313 apprentices)

    82%18%

Support

  • Helping you learn new skills and develop existing ones(selected by 313 apprentices)

    87%13%
  • Supporting you and your apprenticeship(selected by 313 apprentices)

    85%15%
  • Resolving any issues you have(selected by 313 apprentices)

    84%16%
  • Preparing you for success in your future career(selected by 313 apprentices)

    84%16%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 85% 15%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 81% 19%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 87% 13%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 84% 16%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (227 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 71 employers)

    92%8%
  • Communication with employers(selected by 163 employers)

    57%43%
  • Getting new apprentices started(selected by 119 employers)

    83%17%
  • Improving apprentice skills(selected by 66 employers)

    88%12%
  • Working with small numbers of apprentices(selected by 63 employers)

    92%8%
  • Initial assessment of apprentices(selected by 49 employers)

    86%14%
  • Reporting on progress of apprentices(selected by 127 employers)

    31%69%
  • Adapting to my needs(selected by 50 employers)

    80%20%
  • Training facilities(selected by 21 employers)

    62%38%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 92% 8% 71
Communication with employers 57% 43% 163
Getting new apprentices started 83% 17% 119
Improving apprentice skills 88% 12% 66
Working with small numbers of apprentices 92% 8% 63
Initial assessment of apprentices 86% 14% 49
Reporting on progress of apprentices 31% 69% 127
Adapting to my needs 80% 20% 50
Training facilities 62% 38% 21

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (40 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 40 apprentices)

    88%12%
  • Ensuring you understand the requirements of your end-point assessment(selected by 40 apprentices)

    88%12%

Organisation

  • Organising well-structured training(selected by 40 apprentices)

    92%8%
  • Providing accessible training resources(selected by 40 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 40 apprentices)

    85%15%
  • Taking into account your previous learning(selected by 40 apprentices)

    82%18%
  • Giving you relevant training that helps you perform your job better(selected by 40 apprentices)

    92%8%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 40 apprentices)

    85%15%

Support

  • Helping you learn new skills and develop existing ones(selected by 40 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 40 apprentices)

    92%8%
  • Resolving any issues you have(selected by 40 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 40 apprentices)

    95%5%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 88% 12%
Ensuring you understand the requirements of your end-point assessment 88% 12%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 92% 8%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 95% 5%

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (347 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 140 employers)

    89%11%
  • Communication with employers(selected by 249 employers)

    61%39%
  • Getting new apprentices started(selected by 194 employers)

    84%16%
  • Improving apprentice skills(selected by 111 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 84 employers)

    90%10%
  • Initial assessment of apprentices(selected by 75 employers)

    81%19%
  • Reporting on progress of apprentices(selected by 199 employers)

    38%62%
  • Adapting to my needs(selected by 69 employers)

    74%26%
  • Training facilities(selected by 34 employers)

    56%44%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 89% 11% 140
Communication with employers 61% 39% 249
Getting new apprentices started 84% 16% 194
Improving apprentice skills 86% 14% 111
Working with small numbers of apprentices 90% 10% 84
Initial assessment of apprentices 81% 19% 75
Reporting on progress of apprentices 38% 62% 199
Adapting to my needs 74% 26% 69
Training facilities 56% 44% 34

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (853 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 828 apprentices)

    87%13%
  • Ensuring you understand the requirements of your end-point assessment(selected by 828 apprentices)

    90%10%
  • Communicating clearly with you(selected by 25 apprentices)

    96%4%
  • Ensuring you understand the requirements of your assessment(selected by 25 apprentices)

    96%4%

Organisation

  • Organising well-structured training(selected by 828 apprentices)

    89%11%
  • Providing accessible training resources(selected by 828 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 828 apprentices)

    84%16%
  • Taking into account your previous learning(selected by 828 apprentices)

    89%11%
  • Giving you relevant training that helps you perform your job better(selected by 828 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 828 apprentices)

    86%14%
  • Organising well-structured training(selected by 25 apprentices)

    100%0%
  • Providing accessible training resources(selected by 25 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

    92%8%
  • Taking into account your previous learning(selected by 25 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

    100%0%
  • Providing Off the Job training in line with your training plan(selected by 25 apprentices)

    92%8%

Support

  • Helping you learn new skills and develop existing ones(selected by 828 apprentices)

    90%10%
  • Supporting you and your apprenticeship(selected by 828 apprentices)

    89%11%
  • Resolving any issues you have(selected by 828 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 828 apprentices)

    88%12%
  • Helping you learn new skills and develop existing ones(selected by 25 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 25 apprentices)

    100%0%
  • Resolving any issues you have(selected by 25 apprentices)

    96%4%
  • Preparing you for success in your future career(selected by 25 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 87% 13%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Communicating clearly with you 96% 4%
Ensuring you understand the requirements of your assessment 96% 4%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 89% 11%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 84% 16%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 92% 8%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off the Job training in line with your training plan 92% 8%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 88% 12%
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 96% 4%
Preparing you for success in your future career 100% 0%

Contact this training provider

Registered address
Suite F4, Blue Sky Business Centre, 25 Cecil Pashley Way, Shoreham-By-Sea, BN43 5FF
Telephone
08000935892

Training provider overview and courses delivered

View 41 courses delivered by this training provider

HIT Training Ltd is a national provider of apprenticeships and vocational training. Across our three specialist divisions, our trusted team of expert tutors deliver professional training from levels 2 to 7.

Our three divisions include:

HIT Training, a leading provider in hospitality and catering.

Connect2Care, experts in adult care, healthcare, early years and funeral services.

Executive Development Network, specialists in management and leadership.

We have a proven track record in quality people-led training helping frontline staff, managers, leaders and business owners reach their full potential.

Our teams provide personalised support to apprentices through their learning journey with expert advice, creativity and passion.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HIT TRAINING LTD .

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HIT TRAINING LTD is 1 of 289 training providers for Customer service specialist (level 3).

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