Training provider

HIT TRAINING LTD

Employer reviews

Excellent (943 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	65%	35%	691
Reporting on progress of apprentices	38%	62%	525
Getting new apprentices started	83%	17%	476
Providing the right training at the right time	85%	15%	299
Adapting to my needs	85%	15%	265
Improving apprentice skills	85%	15%	260
Working with small numbers of apprentices	91%	9%	248
Initial assessment of apprentices	82%	18%	238
Training facilities	51%	49%	83

Apprentice reviews

Good (347 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	85%	15%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	85%	15%
Providing accessible training resources	92%	8%
Balancing online learning with classroom-based training to suit your apprenticeship	82%	18%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	86%	14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	85%	15%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	88%	12%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	86%	14%
Preparing you for success in your future career	85%	15%

Provider overview

HIT Training Ltd is a national provider of apprenticeships and vocational training. Across our three specialist divisions, our trusted team of expert tutors deliver professional training from levels 2 to 7. Our three divisions include: HIT Training, a leading provider in hospitality and catering. Connect2Care, experts in adult care, healthcare, early years and funeral services. Executive Development Network, specialists in management and leadership. We have a proven track record in quality people-led training helping frontline staff, managers, leaders and business owners reach their full potential. Our teams provide personalised support to apprentices through their learning journey with expert advice, creativity and passion.

Courses offered

View all 31 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)

Brewer (level 4)

Business administrator (level 3)

Chef de partie (level 3)

Coaching professional (level 5)

Commis chef (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

Event assistant (level 3)

Funeral director (level 3)

Funeral team member (level 2)

Hospitality manager (level 4)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Leader in adult care (level 5)

Learning and development practitioner (level 3)

Learning and skills teacher (level 5)

Operations or departmental manager (level 5)

Production chef (level 2)

Retail manager (level 4)

Retail team leader (level 3)

Retailer (level 2)

Sales executive (level 4)

Senior culinary chef (level 4)

Senior production chef (level 3)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service specialist (level 3)

55% achievement rate (out of 30 apprentices)

50% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2018 to 2019 academic year.

HIT TRAINING LTD’s training options

Head office

24a Cecil Pashley Way, Shoreham Airport, Shoreham-By-Sea, BN43 5FF

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Apprenticeship location

Check HIT TRAINING LTD’s training options for the apprenticeship location.

Contact this provider about this course

• Email: info@edn.training
• Telephone: 08000935892
• Website: https://hittraining.co.uk/apprenticeship/customer-service-specialist-apprenticeship/

Shortlisted

HIT TRAINING LTD is 1 of 337 training providers for Customer service specialist (level 3).

View training providers for this course