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Training provider

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Employer reviews

Good (29 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 45% 55% 22
Reporting on progress of apprentices 33% 67% 15
Getting new apprentices started 85% 15% 13
Improving apprentice skills 83% 17% 12
Initial assessment of apprentices 83% 17% 12
Adapting to my needs 64% 36% 11
Providing the right training at the right time 80% 20% 10
Working with small numbers of apprentices 67% 33% 6
Training facilities 100% 0% 2

Apprentice reviews

Good (25 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 84% 16%

Provider overview

Creative Alliance is an independent learning provider within the creative and cultural sector. We enable talented young people to get into creative, digital or marketing roles regardless of background or previous education. We do this by:

  • Creative careers education and employability skills programmes
  • Creative apprenticeships and traineeships
  • Start-up support for creative businesses

Creative Alliance is a social enterprise founded in 2005. We have delivered apprenticeships in the Creative Sector since 2009. We are Matrix Accredited for the quality of advice and guidance and have been recognised for our training delivery including an award from the Social Enterprise UK award winners 2015 for education, training and jobs.

Apprenticeship training course

Customer service specialist (level 3)

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED’s training options

Head office

Unit Lg01-Lg02 Zellig Building The Custard Factory, Gibb Street, Birmingham, B9 4AT

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01217530049
Shortlisted

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED is 1 of 314 training providers for Customer service specialist (level 3).

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