Training provider

WALSALL COLLEGE

Employer reviews

Good (181 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	61%	39%	142
Reporting on progress of apprentices	35%	65%	95
Getting new apprentices started	79%	21%	94
Providing the right training at the right time	70%	30%	66
Improving apprentice skills	76%	24%	49
Initial assessment of apprentices	80%	20%	49
Adapting to my needs	69%	31%	48
Training facilities	84%	16%	43
Working with small numbers of apprentices	81%	19%	36

Apprentice reviews

Good (25 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	84%	16%
Ensuring you understand the requirements of your end-point assessment	92%	8%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	84%	16%
Providing accessible training resources	88%	12%
Balancing online learning with classroom-based training to suit your apprenticeship	88%	12%
Taking into account your previous learning	96%	4%
Giving you relevant training that helps you perform your job better	88%	12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	84%	16%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	84%	16%

Provider overview

Walsall College, based in the heart of the West Midlands, is the first port of call for many employers, whether they are looking to recruit fresh talent in school leavers or upskill new and existing staff. 

Reasons to choose Walsall College for your apprenticeship training: 

We support over 500 employers with their business objectives 

Over 40 different apprenticeships available 

Our apprenticeships include functional skills/GSCE English and maths 

Programmes start from Level 2 (equivalent to GCSEs) and go up to level 5 (equivalent to Higher National Diplomas) 

FREE recruitment service 

FREE apprenticeship levy consultation service

Courses offered

View all 36 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Dental nurse (integrated) (level 3)

Digital marketer (level 3)

Engineering operative (level 2)

Furniture manufacturer (level 2)

General welder (arc processes) (level 2)

Groundworker (level 2)

Healthcare support worker (level 2)

Heavy vehicle service and maintenance technician (level 3)

Highways maintenance skilled operative (level 2)

Installation electrician and maintenance electrician (level 3)

Lean manufacturing operative (level 2)

Learning and skills teacher (level 5)

Learning mentor (level 3)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician (light vehicle) (level 3)

Operations or departmental manager (level 5)

Painter and decorator (level 2)

Payroll administrator (level 3)

Pharmacy services assistant (level 2)

Pharmacy technician (integrated) (level 3)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Roofer (level 2)

Scaffolder (level 2)

Senior healthcare support worker (level 3)

Signage technician (level 3)

Teaching assistant (level 3)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service specialist (level 3)

WALSALL COLLEGE’s training options

Head office

Littleton Street West, Walsall, WS2 8ES

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check WALSALL COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: info@walsallcollege.ac.uk
• Telephone: 01922657000
• Website: https://www.walsallcollege.ac.uk/course/?coursetitle=customer-service-specialist-apprenticeship-standard&courseid=332000854712844

Shortlisted

WALSALL COLLEGE is 1 of 313 training providers for Customer service specialist (level 3).

View training providers for this course