Training provider

WALSALL COLLEGE

Employer reviews

Good (185 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	60%	40%	146
Reporting on progress of apprentices	36%	64%	98
Getting new apprentices started	78%	22%	96
Providing the right training at the right time	70%	30%	67
Adapting to my needs	70%	30%	50
Improving apprentice skills	76%	24%	49
Initial assessment of apprentices	80%	20%	49
Training facilities	84%	16%	43
Working with small numbers of apprentices	82%	18%	38

Apprentice reviews

Good (46 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	85%	15%
Ensuring you understand the requirements of your end-point assessment	91%	9%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	89%	11%
Providing accessible training resources	91%	9%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	91%	9%
Giving you relevant training that helps you perform your job better	91%	9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	87%	13%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	91%	9%
Supporting you and your apprenticeship	85%	15%
Resolving any issues you have	89%	11%
Preparing you for success in your future career	85%	15%

Provider overview

Walsall College, based in the heart of the West Midlands can be the first port of call for many employers, whether they are looking to recruit fresh talent in school leavers or up skill new and existing staff. Reasons to choose Walsall College for your apprenticeship training: We support over 500 employers with their business objectives. Over 40 different apprenticeships available. Our apprenticeships include functional skills, GSCE English and Maths. Programmes start from Level 2 and go up to level 5. FREE recruitment service. FREE apprenticeship levy consultation service.

Courses offered

View all 38 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Dental nurse (integrated) (level 3)

Dental practice manager (level 4)

Digital marketer (level 3)

Engineering operative (level 2)

Furniture manufacturer (level 2)

General welder (arc processes) (level 2)

Groundworker (level 2)

Healthcare support worker (level 2)

Heavy vehicle service and maintenance technician (level 3)

Highways maintenance skilled operative (level 2)

Installation electrician and maintenance electrician (level 3)

Lean manufacturing operative (level 2)

Learning and skills teacher (level 5)

Learning mentor (level 3)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician (light vehicle) (level 3)

Operations or departmental manager (level 5)

Painter and decorator (level 2)

Payroll administrator (level 3)

Pharmacy services assistant (level 2)

Pharmacy technician (integrated) (level 3)

Plasterer (level 3)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Roofer (level 2)

Scaffolder (level 2)

Senior healthcare support worker (level 3)

Signage technician (level 3)

Teaching assistant (level 3)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service specialist (level 3)

WALSALL COLLEGE’s training options

Head office

Littleton Street West, Walsall, WS2 8ES

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check WALSALL COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: info@walsallcollege.ac.uk
• Telephone: 01922657000
• Website: https://www.walsallcollege.ac.uk/course/?coursetitle=customer-service-specialist-apprenticeship-standard&courseid=332000854712844

Shortlisted

WALSALL COLLEGE is 1 of 333 training providers for Customer service specialist (level 3).

View training providers for this course