Training provider

WALSALL COLLEGE

Employer reviews

Good (120 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	68%	32%	92
Reporting on progress of apprentices	42%	58%	55
Getting new apprentices started	77%	23%	53
Providing the right training at the right time	79%	21%	47
Improving apprentice skills	79%	21%	34
Initial assessment of apprentices	83%	17%	29
Adapting to my needs	68%	32%	28
Training facilities	87%	13%	23
Working with small numbers of apprentices	91%	9%	22

Apprentice reviews

Good (105 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	76%	24%
Ensuring you understand the requirements of your end-point assessment	77%	23%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	79%	21%
Providing accessible training resources	79%	21%
Balancing online learning with classroom-based training to suit your apprenticeship	74%	26%
Taking into account your previous learning	85%	15%
Giving you relevant training that helps you perform your job better	82%	18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	85%	15%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	82%	18%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	83%	17%
Preparing you for success in your future career	84%	16%

Provider overview

Walsall College, based in the heart of the West Midlands can be the first port of call for many employers, whether they are looking to recruit fresh talent in school leavers or up skill new and existing staff. Reasons to choose Walsall College for your apprenticeship training: We support over 500 employers with their business objectives. Over 40 different apprenticeships available. Our apprenticeships include functional skills, GSCE English and Maths. Programmes start from Level 2 and go up to level 5. FREE recruitment service. FREE apprenticeship levy consultation service.

Courses offered

View all 26 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Dental nurse (integrated) (level 3)

Engineering operative (level 2)

Groundworker (level 2)

Healthcare support worker (level 2)

Heavy vehicle service and maintenance technician (level 3)

Highways maintenance skilled operative (level 2)

Installation and maintenance electrician (level 3)

Lean manufacturing operative (level 2)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

Pharmacy services assistant (level 2)

Pharmacy technician (integrated) (level 3)

Plumbing and domestic heating technician (level 3)

Property maintenance operative (level 2)

Roofer (level 2)

Scaffolder (level 2)

Signage technician (level 3)

Teaching assistant (level 3)

Apprenticeship training course

Customer service specialist (level 3)

WALSALL COLLEGE’s training options

Head office

Littleton Street West, Walsall, WS2 8ES

• available At apprentice’s workplace (national)
• available Day release
• not available Block release

Apprenticeship location

Check WALSALL COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: jkainth@walsallcollege.ac.uk
• Telephone: 01922 657087
• Website: www.walsallcollege.ac.uk

Shortlisted

WALSALL COLLEGE is 1 of 315 training providers for Customer service specialist (level 3).

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