Skip to main content

This is a new service – your feedback will help us to improve it.

Training provider

EKC GROUP

Employer reviews

Good (148 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 118
Reporting on progress of apprentices 36% 64% 73
Getting new apprentices started 79% 21% 61
Providing the right training at the right time 67% 33% 49
Improving apprentice skills 73% 27% 49
Adapting to my needs 72% 28% 40
Initial assessment of apprentices 83% 17% 36
Training facilities 93% 7% 28
Working with small numbers of apprentices 96% 4% 25

Apprentice reviews

Excellent (13 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 92% 8%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 92% 8%

Provider overview

East Kent College offers a wide range of apprenticeships at all levels and across most of the vocational disciplines. A dedicated Business Development Team works with employers and prospective apprentices to ensure as smooth a transition into employment for the apprentice as possible.

Courses offered

View all 37 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Advanced carpentry and joinery (level 3)
Animal care and welfare assistant (level 2)
Assessor coach (level 4)
Assistant accountant (level 3)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Construction site supervisor (level 4)
Countryside worker (level 2)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Engineering operative (level 2)
Engineering technician (level 3)
General welder (arc processes) (level 2)
Hair professional (level 2)
Horticulture or landscape construction operative (level 2)
HR consultant partner (level 5)
HR support (level 3)
Installation electrician and maintenance electrician (level 3)
Insurance practitioner (level 3)
Laboratory technician (level 3)
Learning and skills teacher (level 5)
Maintenance and operations engineering technician (level 3)
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Operations or departmental manager (level 5)
Painter and decorator (level 2)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Professional accounting or taxation technician (level 4)
Senior healthcare support worker (level 3)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Wood product manufacturing operative (level 2)
Apprenticeship training course

Customer service specialist (level 3)

11% pass rate (out of 60 apprentices)

50% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

EKC GROUP’s training options

Head office

Ramsgate Road, Broadstairs, CT10 1PN

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check EKC GROUP’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01227811315
Shortlisted

EKC GROUP is 1 of 312 training providers for Customer service specialist (level 3).

View training providers for this course

Back to top View shortlist