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Training provider

STOKE ON TRENT COLLEGE

Employer reviews

Good (156 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 25% 75% 99
Communication with employers 28% 72% 97
Getting new apprentices started 62% 38% 56
Improving apprentice skills 88% 12% 49
Providing the right training at the right time 65% 35% 46
Training facilities 93% 7% 41
Initial assessment of apprentices 68% 32% 40
Adapting to my needs 65% 35% 37
Working with small numbers of apprentices 100% 0% 26

Apprentice reviews

Good (11 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 82% 18%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 82% 18%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 91% 9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 91% 9%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 82% 18%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 91% 9%

Provider overview

As an anchor institution in Stoke on Trent, Our College continues on an upward trajectory following the recent announcement of the College’s Ofsted ‘Good’ rating, we continue to drive forward our excellence agenda to fulfil our promise to help apprentices to achieve their aspirations and employers to have a demonstrative positive impact within their business and workforce.

With our excellent facilities and highly skilled staff who are industry experts, we teach the knowledge, skills and behaviours towards a chosen apprenticeship, enabling the Apprentice to put them straight into practice in the workplace.

Apprenticeship training course

Customer service specialist (level 3)

83% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

STOKE ON TRENT COLLEGE’s training options

Head office 183.7 miles away

Cauldon Campus, Stoke Road, Stoke-On-Trent, ST4 2DG

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01782 603603
Shortlisted

STOKE ON TRENT COLLEGE is 1 of 324 training providers for Customer service specialist (level 3) at the apprenticeship location.

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