Training provider

NOTTINGHAM COLLEGE

UKPRN 10004577

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in WA3 Salford. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
Day release One day a week at the provider's location.	67.9 miles to closest location: Adams Building, Stoney Street, Nottingham, Nottinghamshire, NG1 1NG

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

6

apprentices have completed this course and taken their end-point assessment with this provider since 2023

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 3 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 40 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  50%50%

• Getting new apprentices started(selected by 1 employer)

  0%100%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	50%	50%	2
Getting new apprentices started	0%	100%	1
Improving apprentice skills	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (21 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 21 apprentices)

  52%48%

• Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)

  71%29%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 21 apprentices)

  62%38%

• Providing accessible training resources(selected by 21 apprentices)

  81%19%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)

  76%24%

• Taking into account your previous learning(selected by 21 apprentices)

  95%5%

• Giving you relevant training that helps you perform your job better(selected by 21 apprentices)

  71%29%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)

  76%24%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 21 apprentices)

  86%14%

• Supporting you and your apprenticeship(selected by 21 apprentices)

  67%33%

• Resolving any issues you have(selected by 21 apprentices)

  76%24%

• Preparing you for success in your future career(selected by 21 apprentices)

  81%19%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	52%	48%
Ensuring you understand the requirements of your end-point assessment	71%	29%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	62%	38%
Providing accessible training resources	81%	19%
Balancing online learning with classroom-based training to suit your apprenticeship	76%	24%
Taking into account your previous learning	95%	5%
Giving you relevant training that helps you perform your job better	71%	29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	76%	24%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	86%	14%
Supporting you and your apprenticeship	67%	33%
Resolving any issues you have	76%	24%
Preparing you for success in your future career	81%	19%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  50%50%

• Communication with employers(selected by 2 employers)

  0%100%

• Getting new apprentices started(selected by 1 employer)

  0%100%

• Improving apprentice skills(selected by 1 employer)

  0%100%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	50%	50%	2
Communication with employers	0%	100%	2
Getting new apprentices started	0%	100%	1
Improving apprentice skills	0%	100%	1
Initial assessment of apprentices	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (40 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 40 apprentices)

  68%32%

• Ensuring you understand the requirements of your end-point assessment(selected by 40 apprentices)

  75%25%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 40 apprentices)

  72%28%

• Providing accessible training resources(selected by 40 apprentices)

  62%38%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 40 apprentices)

  60%40%

• Taking into account your previous learning(selected by 40 apprentices)

  65%35%

• Giving you relevant training that helps you perform your job better(selected by 40 apprentices)

  70%30%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 40 apprentices)

  75%25%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 40 apprentices)

  72%28%

• Supporting you and your apprenticeship(selected by 40 apprentices)

  75%25%

• Resolving any issues you have(selected by 40 apprentices)

  68%32%

• Preparing you for success in your future career(selected by 40 apprentices)

  72%28%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	68%	32%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	72%	28%
Providing accessible training resources	62%	38%
Balancing online learning with classroom-based training to suit your apprenticeship	60%	40%
Taking into account your previous learning	65%	35%
Giving you relevant training that helps you perform your job better	70%	30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	75%	25%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	72%	28%
Supporting you and your apprenticeship	75%	25%
Resolving any issues you have	68%	32%
Preparing you for success in your future career	72%	28%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (49 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 22 employers)

  73%27%

• Communication with employers(selected by 40 employers)

  45%55%

• Getting new apprentices started(selected by 31 employers)

  77%23%

• Improving apprentice skills(selected by 18 employers)

  78%22%

• Working with small numbers of apprentices(selected by 3 employers)

  100%0%

• Initial assessment of apprentices(selected by 10 employers)

  40%60%

• Reporting on progress of apprentices(selected by 32 employers)

  25%75%

• Adapting to my needs(selected by 4 employers)

  25%75%

• Training facilities(selected by 14 employers)

  86%14%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	73%	27%	22
Communication with employers	45%	55%	40
Getting new apprentices started	77%	23%	31
Improving apprentice skills	78%	22%	18
Working with small numbers of apprentices	100%	0%	3
Initial assessment of apprentices	40%	60%	10
Reporting on progress of apprentices	25%	75%	32
Adapting to my needs	25%	75%	4
Training facilities	86%	14%	14

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (55 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 55 apprentices)

  53%47%

• Ensuring you understand the requirements of your end-point assessment(selected by 55 apprentices)

  69%31%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 55 apprentices)

  62%38%

• Providing accessible training resources(selected by 55 apprentices)

  73%27%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 55 apprentices)

  64%36%

• Taking into account your previous learning(selected by 55 apprentices)

  62%38%

• Giving you relevant training that helps you perform your job better(selected by 55 apprentices)

  64%36%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 55 apprentices)

  84%16%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 55 apprentices)

  78%22%

• Supporting you and your apprenticeship(selected by 55 apprentices)

  60%40%

• Resolving any issues you have(selected by 55 apprentices)

  71%29%

• Preparing you for success in your future career(selected by 55 apprentices)

  67%33%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	53%	47%
Ensuring you understand the requirements of your end-point assessment	69%	31%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	62%	38%
Providing accessible training resources	73%	27%
Balancing online learning with classroom-based training to suit your apprenticeship	64%	36%
Taking into account your previous learning	62%	38%
Giving you relevant training that helps you perform your job better	64%	36%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	78%	22%
Supporting you and your apprenticeship	60%	40%
Resolving any issues you have	71%	29%
Preparing you for success in your future career	67%	33%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (69 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 18 employers)

  56%44%

• Communication with employers(selected by 48 employers)

  56%44%

• Getting new apprentices started(selected by 31 employers)

  84%16%

• Improving apprentice skills(selected by 13 employers)

  62%38%

• Working with small numbers of apprentices(selected by 6 employers)

  33%67%

• Initial assessment of apprentices(selected by 24 employers)

  79%21%

• Reporting on progress of apprentices(selected by 30 employers)

  37%63%

• Adapting to my needs(selected by 13 employers)

  54%46%

• Training facilities(selected by 20 employers)

  85%15%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	56%	44%	18
Communication with employers	56%	44%	48
Getting new apprentices started	84%	16%	31
Improving apprentice skills	62%	38%	13
Working with small numbers of apprentices	33%	67%	6
Initial assessment of apprentices	79%	21%	24
Reporting on progress of apprentices	37%	63%	30
Adapting to my needs	54%	46%	13
Training facilities	85%	15%	20

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (67 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 22 employers)

  55%45%

• Communication with employers(selected by 54 employers)

  41%59%

• Getting new apprentices started(selected by 16 employers)

  88%12%

• Improving apprentice skills(selected by 11 employers)

  55%45%

• Working with small numbers of apprentices(selected by 8 employers)

  100%0%

• Initial assessment of apprentices(selected by 16 employers)

  81%19%

• Reporting on progress of apprentices(selected by 36 employers)

  17%83%

• Adapting to my needs(selected by 9 employers)

  89%11%

• Training facilities(selected by 14 employers)

  79%21%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	55%	45%	22
Communication with employers	41%	59%	54
Getting new apprentices started	88%	12%	16
Improving apprentice skills	55%	45%	11
Working with small numbers of apprentices	100%	0%	8
Initial assessment of apprentices	81%	19%	16
Reporting on progress of apprentices	17%	83%	36
Adapting to my needs	89%	11%	9
Training facilities	79%	21%	14

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (190 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 64 employers)

  61%39%

• Communication with employers(selected by 146 employers)

  47%53%

• Getting new apprentices started(selected by 80 employers)

  80%20%

• Improving apprentice skills(selected by 44 employers)

  66%34%

• Working with small numbers of apprentices(selected by 17 employers)

  76%24%

• Initial assessment of apprentices(selected by 51 employers)

  73%27%

• Reporting on progress of apprentices(selected by 98 employers)

  26%74%

• Adapting to my needs(selected by 28 employers)

  64%36%

• Training facilities(selected by 48 employers)

  83%17%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	61%	39%	64
Communication with employers	47%	53%	146
Getting new apprentices started	80%	20%	80
Improving apprentice skills	66%	34%	44
Working with small numbers of apprentices	76%	24%	17
Initial assessment of apprentices	73%	27%	51
Reporting on progress of apprentices	26%	74%	98
Adapting to my needs	64%	36%	28
Training facilities	83%	17%	48

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (116 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 116 apprentices)

  58%42%

• Ensuring you understand the requirements of your end-point assessment(selected by 116 apprentices)

  72%28%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 116 apprentices)

  66%34%

• Providing accessible training resources(selected by 116 apprentices)

  71%29%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 116 apprentices)

  65%35%

• Taking into account your previous learning(selected by 116 apprentices)

  69%31%

• Giving you relevant training that helps you perform your job better(selected by 116 apprentices)

  67%33%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 116 apprentices)

  79%21%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 116 apprentices)

  78%22%

• Supporting you and your apprenticeship(selected by 116 apprentices)

  66%34%

• Resolving any issues you have(selected by 116 apprentices)

  71%29%

• Preparing you for success in your future career(selected by 116 apprentices)

  72%28%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	58%	42%
Ensuring you understand the requirements of your end-point assessment	72%	28%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	66%	34%
Providing accessible training resources	71%	29%
Balancing online learning with classroom-based training to suit your apprenticeship	65%	35%
Taking into account your previous learning	69%	31%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	79%	21%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	78%	22%
Supporting you and your apprenticeship	66%	34%
Resolving any issues you have	71%	29%
Preparing you for success in your future career	72%	28%

Contact this training provider

• Registered address: Adams Building, Stoney Street, Nottingham, NG1 1NG
• Email: hannah.rogers@nottinghamcollege.ac.uk
• Telephone: 0115 945 7620
• Website: https://www.nottinghamcollege.ac.uk/contact-us

Training provider overview and courses delivered

View 49 courses delivered by this training provider

Select a course to view location, training options and contact details

• Installation and maintenance electrician (level 3)
• Laboratory technician (level 3)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Dental nurse (integrated) (level 3)
• Engineering design technician (level 3)
• Commis chef (level 2)
• Healthcare support worker (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Lead adult care worker (level 3)
• Adult care worker (level 2)
• Customer service practitioner (level 2)
• Senior production chef (level 3)
• Maintenance and operations engineering technician (level 3)
• Senior healthcare support worker (level 3)
• Hairdressing professional (level 2)
• Accident repair technician (level 3)
• Business administrator (level 3)
• Civil engineering technician (level 3)
• Plumbing and domestic heating technician (level 3)
• Carpentry and joinery (level 2)
• Civil engineering senior technician (level 4)
• Customer service specialist (level 3)
• Autocare technician (level 2)
• Bricklayer (level 2)
• Painter and decorator (level 2)
• Teaching assistant (level 3)
• Children, young people and families practitioner (level 4)
• Motorcycle technician (repair and maintenance) (level 3)
• Production chef (level 2)
• Engineering fitter (level 3)
• Pharmacy services assistant (level 2)
• Metal fabricator (level 3)
• Early years educator (level 3)
• Vehicle damage mechanical, electrical and trim (MET) technician (level 3)
• Vehicle damage paint technician (level 3)
• Vehicle damage panel technician (level 3)
• Vehicle damage assessor (level 4)
• Construction quantity surveying technician (level 4)
• Pharmacy technician (integrated) (level 3)
• Construction design and build technician (level 4)
• Construction site supervisor (level 4)
• Plasterer (level 2)
• Leader in adult care (level 5)
• Early years practitioner (level 2)
• Lead practitioner in adult care (level 4)
• Information communications technician (level 3)
• Construction support technician (level 3)
• Multi-channel marketer (level 3)

We believe that businesses develop and succeed through realising the potential of their employees. As one of Nottingham's largest apprenticeship providers, we are committed to helping organisations to maximise their skills through effective training.

We have expertise in a number of key sectors, including Engineering, Science, Business Management and Construction. Graded 'Good' by Ofsted, our services can be tailored to meet your needs through consultation with our specialist sector leads.

We can deliver either at the College, at your premises or at an external venue. Our flexible offer can include support from our specialised recruitment team to guide you through the process and find the candidate to best suit your needs.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for NOTTINGHAM COLLEGE .

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Shortlisted

NOTTINGHAM COLLEGE is 1 of 295 training providers for Customer service specialist (level 3).

View training providers for this course