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Training provider

HEART OF ENGLAND TRAINING LIMITED

Employer reviews

Excellent (158 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 66% 34% 116
Getting new apprentices started 84% 16% 89
Reporting on progress of apprentices 39% 61% 71
Providing the right training at the right time 87% 13% 52
Initial assessment of apprentices 84% 16% 44
Adapting to my needs 87% 13% 39
Improving apprentice skills 71% 29% 38
Working with small numbers of apprentices 91% 9% 33
Training facilities 46% 54% 13

Apprentice reviews

Excellent (21 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 95% 5%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 95% 5%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 95% 5%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 95% 5%

Provider overview

Heart of England Training is an approved training provider with a national portfolio of apprenticeships for schools and businesses, and a strong reputation for management qualifications. 

Our education and recruitment teams have many years of relevant industry and education experience to share with you and we enjoy excellent learner and employer feedback gained from over 50 years.

We work across a wide range of industries with employers ranging from small businesses to multinationals and over 30 local authorities. We offer expert advice and guidance on all aspects of recruitment, delivery and progression and offer flexible solutions tailored to meet your specific business needs. 

Apprenticeship training course

Customer service specialist (level 3)

HEART OF ENGLAND TRAINING LIMITED’s training options

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check HEART OF ENGLAND TRAINING LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
08000281576
Shortlisted

HEART OF ENGLAND TRAINING LIMITED is 1 of 317 training providers for Customer service specialist (level 3).

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