Training provider

FURNESS COLLEGE

Employer reviews

Excellent (69 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	58%	42%	52
Reporting on progress of apprentices	33%	67%	30
Getting new apprentices started	93%	7%	29
Improving apprentice skills	81%	19%	27
Training facilities	89%	11%	18
Working with small numbers of apprentices	88%	12%	17
Adapting to my needs	82%	18%	17
Providing the right training at the right time	57%	43%	14
Initial assessment of apprentices	83%	17%	12

Apprentice reviews

Good (14 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	71%	29%
Ensuring you understand the requirements of your end-point assessment	79%	21%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	71%	29%
Providing accessible training resources	79%	21%
Balancing online learning with classroom-based training to suit your apprenticeship	71%	29%
Taking into account your previous learning	71%	29%
Giving you relevant training that helps you perform your job better	71%	29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	64%	36%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	79%	21%
Supporting you and your apprenticeship	71%	29%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	86%	14%

Provider overview

Furness College is a further education provider in Cumbria. Our vision is to be the apprenticeship training provider of choice for businesses large and small across South Cumbria and the Furness Peninsula. Quality is at the heart of everything we do and we are rated Good by Ofsted. Each year we train over 5000 students, work with over 500 employers and train over 900 apprentices. Our apprenticeship programmes provide young people and adults with the skills required to meet the needs of local businesses helping them to become skilled workers for the future. We deliver across 15 industry sectors from our new £47 million campus, providing industry specific training resources and facilities.

Courses offered

View all 53 courses offered by this provider

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Adult care worker (level 2)

Advanced carpentry and joinery (level 3)

Assistant accountant (level 3)

Assistant practitioner (health) (level 5)

Associate project manager (level 4)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Business analyst (level 4)

Carpentry and joinery (level 2)

Chef de partie (level 3)

Civil engineering technician (level 3)

Commis chef (level 2)

Construction site supervisor (level 4)

Control technical support engineer (level 6)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Data analyst (level 4)

Digital marketer (level 3)

Digital support technician (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Engineering design and draughtsperson (level 3)

Engineering fitter (level 3)

Engineering technician (level 3)

General welder (arc processes) (level 2)

Groundworker (level 2)

Hairdressing professional (level 2)

Healthcare support worker (level 2)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

Infrastructure technician (level 3)

Laboratory technician (level 3)

Lead adult care worker (level 3)

Maintenance and operations engineering technician (level 3)

Manufacturing engineer (degree) (level 6)

Metal fabricator (level 3)

Multi-positional welder (arc processes) (level 3)

Network engineer (level 4)

Operations or departmental manager (level 5)

Painter and decorator (level 2)

Plasterer (level 3)

Product design and development engineer (degree) (level 6)

Professional accounting or taxation technician (level 4)

Project manager (integrated degree) (level 6)

Retail team leader (level 3)

Retailer (level 2)

Senior healthcare support worker (level 3)

Senior production chef (level 3)

Software developer (level 4)

Software development technician (level 3)

Teaching assistant (level 3)

Team leader or supervisor (level 3)

Apprenticeship training course

Customer service specialist (level 3)

FURNESS COLLEGE’s training options

Head office

Channelside, Barrow-In-Furness, LA14 2PJ

• not available At apprentice’s workplace
• available Day release
• available Block release

Apprenticeship location

Check FURNESS COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: businesssupport@furness.ac.uk
• Telephone: 01229 844836
• Website: https://www.furness.ac.uk/16-18/apprenticeships/

Shortlisted

FURNESS COLLEGE is 1 of 332 training providers for Customer service specialist (level 3).

View training providers for this course