Training provider

DCG

Employer reviews

Good (163 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	57%	43%	115
Getting new apprentices started	75%	25%	84
Reporting on progress of apprentices	37%	63%	84
Improving apprentice skills	81%	19%	47
Providing the right training at the right time	78%	22%	45
Adapting to my needs	86%	14%	43
Initial assessment of apprentices	65%	35%	40
Training facilities	77%	23%	35
Working with small numbers of apprentices	97%	3%	30

Apprentice reviews

Good (111 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	52%	48%
Ensuring you understand the requirements of your end-point assessment	62%	38%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	55%	45%
Providing accessible training resources	73%	27%
Balancing online learning with classroom-based training to suit your apprenticeship	65%	35%
Taking into account your previous learning	63%	37%
Giving you relevant training that helps you perform your job better	68%	32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	73%	27%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	71%	29%
Supporting you and your apprenticeship	66%	34%
Resolving any issues you have	66%	34%
Preparing you for success in your future career	67%	33%

Provider overview

Derby College Group is judged by Ofsted to be good with outstanding features. These features include the way we engage with employers, in particular to design & deliver our curriculum; the involvement of employers helps us deliver high quality learning experiences & helps us develop students' behaviours & equip them with strong employability skills. We have been at the forefront of delivering Government's new skills agenda & was one of the first providers to deliver T Levels. We are a partner in the East Midlands Institute of Technology with a focus on L4 & L5 programmes. Derby College offers a wide range of apprenticeship programmes across varied occupational areas, the largest of which are construction, engineering, health and social care

Courses offered

View all 78 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)

Advanced and creative hair professional (level 3)

Animal care and welfare assistant (level 2)

Animal care and welfare manager (level 3)

Arborist (level 2)

Autocare technician (level 2)

Baker (level 2)

Barbering professional (level 2)

Bricklayer (level 2)

Building services engineering senior technician (level 4)

Business administrator (level 3)

Carpentry and joinery (level 2)

Children, young people and families manager (level 5)

Children, young people and families practitioner (level 4)

Civil engineering technician (level 3)

Construction design and build technician (level 4)

Construction quantity surveying technician (level 4)

Construction site supervisor (level 4)

Construction support technician (level 3)

Corporate responsibility and sustainability practitioner (level 4)

Countryside worker (level 2)

Craft bricklayer (level 3)

Craft carpentry and joinery (level 3)

Crop technician (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Dental nurse (integrated) (level 3)

Dog groomer (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

Electrical or electronic technical support engineer (degree) (level 6)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

Equine groom (level 2)

Florist (level 2)

Forest craftsperson (level 3)

Gas engineering operative (level 3)

Gas network craftsperson (level 3)

General farm worker (level 2)

Golf greenkeeper (level 2)

Hairdressing professional (level 2)

Healthcare support worker (level 2)

Horticulture or landscape construction operative (level 2)

Horticulture or Landscaping Supervisor (level 3)

Hospitality manager (level 4)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

HR support (level 3)

Improvement technician (level 3)

Installation and maintenance electrician (level 3)

Keeper and aquarist (level 3)

Lean manufacturing operative (level 2)

Learning and skills teacher (level 5)

Livestock unit technician (level 3)

Low carbon heating technician (level 3)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Manufacturing engineer (degree) (level 6)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

Pipe welder (level 3)

Plasterer (level 2)

Plate welder (level 3)

Plumbing and domestic heating technician (level 3)

Product design and development engineer (degree) (level 6)

Production chef (level 2)

Property maintenance operative (level 2)

Senior equine groom (level 3)

Senior healthcare support worker (level 3)

Senior production chef (level 3)

Supply chain warehouse operative (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Welder (level 2)

Wood product manufacturing operative (level 2)

Apprenticeship training course

Customer service specialist (level 3)

47% achievement rate (out of 60 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

DCG’s training options

Head office

Roundhouse Road, Pride Park, Derby, DE24 8JE

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check DCG’s training options for the apprenticeship location.

Contact this provider about this course

• Email: enquiries@derby-college.ac.uk
• Telephone: 01332 387424
• Website: https://www.derby-college.ac.uk/apprenticeships-earn-learn

Shortlisted

DCG is 1 of 314 training providers for Customer service specialist (level 3).

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