Training provider

CITY OF BRISTOL COLLEGE

UKPRN 10001467

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At learner's workplace	0.0 miles to learner's work location
Day release One day a week at the provider's location.	160.3 miles to closest location: Off Site - Various Locations, Bristol, BS1 5UA

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 3 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Poor

average review from 9 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (17 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 12 employers)

  58%42%

• Communication with employers(selected by 12 employers)

  25%75%

• Getting new apprentices started(selected by 9 employers)

  78%22%

• Improving apprentice skills(selected by 8 employers)

  62%38%

• Working with small numbers of apprentices(selected by 2 employers)

  50%50%

• Initial assessment of apprentices(selected by 3 employers)

  100%0%

• Reporting on progress of apprentices(selected by 10 employers)

  40%60%

• Adapting to my needs(selected by 4 employers)

  50%50%

• Training facilities(selected by 6 employers)

  67%33%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	58%	42%	12
Communication with employers	25%	75%	12
Getting new apprentices started	78%	22%	9
Improving apprentice skills	62%	38%	8
Working with small numbers of apprentices	50%	50%	2
Initial assessment of apprentices	100%	0%	3
Reporting on progress of apprentices	40%	60%	10
Adapting to my needs	50%	50%	4
Training facilities	67%	33%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 3 employers)

  33%67%

• Getting new apprentices started(selected by 2 employers)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  50%50%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  67%33%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	33%	67%	3
Getting new apprentices started	100%	0%	2
Improving apprentice skills	50%	50%	2
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	67%	33%	3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 9 apprentices)

  56%44%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  67%33%

Organisation

• Organising well-structured training(selected by 9 apprentices)

  56%44%

• Providing accessible training resources(selected by 9 apprentices)

  56%44%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  33%67%

• Taking into account your previous learning(selected by 9 apprentices)

  33%67%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  56%44%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  44%56%

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  56%44%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  44%56%

• Resolving any issues you have(selected by 9 apprentices)

  33%67%

• Preparing you for success in your future career(selected by 9 apprentices)

  44%56%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	56%	44%
Ensuring you understand the requirements of your end-point assessment	67%	33%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	56%	44%
Providing accessible training resources	56%	44%
Balancing online learning with classroom-based training to suit your apprenticeship	33%	67%
Taking into account your previous learning	33%	67%
Giving you relevant training that helps you perform your job better	56%	44%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	44%	56%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	56%	44%
Supporting you and your apprenticeship	44%	56%
Resolving any issues you have	33%	67%
Preparing you for success in your future career	44%	56%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (22 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 22 apprentices)

  55%45%

• Ensuring you understand the requirements of your end-point assessment(selected by 22 apprentices)

  86%14%

Organisation

• Organising well-structured training(selected by 22 apprentices)

  68%32%

• Providing accessible training resources(selected by 22 apprentices)

  68%32%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 22 apprentices)

  68%32%

• Taking into account your previous learning(selected by 22 apprentices)

  68%32%

• Giving you relevant training that helps you perform your job better(selected by 22 apprentices)

  64%36%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 22 apprentices)

  86%14%

Support

• Helping you learn new skills and develop existing ones(selected by 22 apprentices)

  77%23%

• Supporting you and your apprenticeship(selected by 22 apprentices)

  77%23%

• Resolving any issues you have(selected by 22 apprentices)

  68%32%

• Preparing you for success in your future career(selected by 22 apprentices)

  82%18%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	55%	45%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	68%	32%
Providing accessible training resources	68%	32%
Balancing online learning with classroom-based training to suit your apprenticeship	68%	32%
Taking into account your previous learning	68%	32%
Giving you relevant training that helps you perform your job better	64%	36%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	86%	14%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	77%	23%
Supporting you and your apprenticeship	77%	23%
Resolving any issues you have	68%	32%
Preparing you for success in your future career	82%	18%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (16 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 7 employers)

  100%0%

• Communication with employers(selected by 16 employers)

  50%50%

• Getting new apprentices started(selected by 11 employers)

  73%27%

• Improving apprentice skills(selected by 5 employers)

  60%40%

• Working with small numbers of apprentices(selected by 2 employers)

  50%50%

• Initial assessment of apprentices(selected by 5 employers)

  60%40%

• Reporting on progress of apprentices(selected by 10 employers)

  40%60%

• Adapting to my needs(selected by 3 employers)

  33%67%

• Training facilities(selected by 6 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	7
Communication with employers	50%	50%	16
Getting new apprentices started	73%	27%	11
Improving apprentice skills	60%	40%	5
Working with small numbers of apprentices	50%	50%	2
Initial assessment of apprentices	60%	40%	5
Reporting on progress of apprentices	40%	60%	10
Adapting to my needs	33%	67%	3
Training facilities	100%	0%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (22 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 22 apprentices)

  59%41%

• Ensuring you understand the requirements of your end-point assessment(selected by 22 apprentices)

  59%41%

Organisation

• Organising well-structured training(selected by 22 apprentices)

  50%50%

• Providing accessible training resources(selected by 22 apprentices)

  73%27%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 22 apprentices)

  68%32%

• Taking into account your previous learning(selected by 22 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 22 apprentices)

  73%27%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 22 apprentices)

  82%18%

Support

• Helping you learn new skills and develop existing ones(selected by 22 apprentices)

  68%32%

• Supporting you and your apprenticeship(selected by 22 apprentices)

  68%32%

• Resolving any issues you have(selected by 22 apprentices)

  82%18%

• Preparing you for success in your future career(selected by 22 apprentices)

  68%32%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	59%	41%
Ensuring you understand the requirements of your end-point assessment	59%	41%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	50%	50%
Providing accessible training resources	73%	27%
Balancing online learning with classroom-based training to suit your apprenticeship	68%	32%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	73%	27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	82%	18%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	68%	32%
Supporting you and your apprenticeship	68%	32%
Resolving any issues you have	82%	18%
Preparing you for success in your future career	68%	32%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (48 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 13 employers)

  46%54%

• Communication with employers(selected by 28 employers)

  29%71%

• Getting new apprentices started(selected by 14 employers)

  29%71%

• Improving apprentice skills(selected by 12 employers)

  75%25%

• Working with small numbers of apprentices(selected by 4 employers)

  100%0%

• Initial assessment of apprentices(selected by 11 employers)

  45%55%

• Reporting on progress of apprentices(selected by 18 employers)

  33%67%

• Adapting to my needs(selected by 9 employers)

  56%44%

• Training facilities(selected by 10 employers)

  90%10%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	46%	54%	13
Communication with employers	29%	71%	28
Getting new apprentices started	29%	71%	14
Improving apprentice skills	75%	25%	12
Working with small numbers of apprentices	100%	0%	4
Initial assessment of apprentices	45%	55%	11
Reporting on progress of apprentices	33%	67%	18
Adapting to my needs	56%	44%	9
Training facilities	90%	10%	10

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (84 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 32 employers)

  62%38%

• Communication with employers(selected by 59 employers)

  34%66%

• Getting new apprentices started(selected by 36 employers)

  58%42%

• Improving apprentice skills(selected by 27 employers)

  67%33%

• Working with small numbers of apprentices(selected by 9 employers)

  78%22%

• Initial assessment of apprentices(selected by 20 employers)

  60%40%

• Reporting on progress of apprentices(selected by 41 employers)

  39%61%

• Adapting to my needs(selected by 16 employers)

  50%50%

• Training facilities(selected by 22 employers)

  86%14%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	62%	38%	32
Communication with employers	34%	66%	59
Getting new apprentices started	58%	42%	36
Improving apprentice skills	67%	33%	27
Working with small numbers of apprentices	78%	22%	9
Initial assessment of apprentices	60%	40%	20
Reporting on progress of apprentices	39%	61%	41
Adapting to my needs	50%	50%	16
Training facilities	86%	14%	22

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (53 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 53 apprentices)

  57%43%

• Ensuring you understand the requirements of your end-point assessment(selected by 53 apprentices)

  72%28%

Organisation

• Organising well-structured training(selected by 53 apprentices)

  58%42%

• Providing accessible training resources(selected by 53 apprentices)

  68%32%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 53 apprentices)

  62%38%

• Taking into account your previous learning(selected by 53 apprentices)

  70%30%

• Giving you relevant training that helps you perform your job better(selected by 53 apprentices)

  66%34%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 53 apprentices)

  77%23%

Support

• Helping you learn new skills and develop existing ones(selected by 53 apprentices)

  70%30%

• Supporting you and your apprenticeship(selected by 53 apprentices)

  68%32%

• Resolving any issues you have(selected by 53 apprentices)

  68%32%

• Preparing you for success in your future career(selected by 53 apprentices)

  70%30%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	57%	43%
Ensuring you understand the requirements of your end-point assessment	72%	28%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	58%	42%
Providing accessible training resources	68%	32%
Balancing online learning with classroom-based training to suit your apprenticeship	62%	38%
Taking into account your previous learning	70%	30%
Giving you relevant training that helps you perform your job better	66%	34%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	77%	23%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	70%	30%
Supporting you and your apprenticeship	68%	32%
Resolving any issues you have	68%	32%
Preparing you for success in your future career	70%	30%

Contact this training provider

• Registered address: St. Georges Road, Bristol, BS1 5UA
• Email: kristina.hill@cityofbristol.ac.uk
• Telephone: 01173125250
• Website: https://www.cityofbristol.ac.uk/courses/customer-service-specialist-level-3-apprenticeship/

Training provider overview

City of Bristol College offers a diverse range of apprenticeships from Level 2 to Level 6. Apprentices learn from staff who are industry experts and subject specialists through a hands-on approach combining work based competence and college based skills and knowledge training tailored around the particular industry. This places them in an ideal position to grow within your company and build your workforce from the ground up. We work closely with many of the region's largest employers along with a strong commitment to supporting our local small businesses to grow, whether through investing in existing employees' skills development or by identifying new skills to give them the edge.

Overall participation rates and reviews

Find overall participation rates and reviews from employers and apprentices by visiting their training provider details page .

Courses offered by this training provider

Apprenticeships

View 55 apprenticeships delivered by this training provider

• Accounts or finance assistant (level 2)
• Adult care worker (level 2)
• Assistant accountant (level 3)
• Autocare technician (level 2)
• Beauty therapist (level 2)
• Bricklayer (level 2)
• Business administrator (level 3)
• Carpentry and joinery (level 2)
• Chef de partie (level 3)
• Civil engineering senior technician (level 4)
• Civil engineering technician (level 3)
• Commis chef (level 2)
• Community health and wellbeing worker (level 3)
• Construction quantity surveying technician (level 4)
• Construction site supervisor (level 4)
• Craft bricklayer (level 3)
• Craft carpentry and joinery (level 3)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Cyber security technician (level 3)
• Data technician (level 3)
• Digital marketer (level 3)
• Digital support technician (level 3)
• Early years educator (level 3)
• Early years lead practitioner (level 5)
• Early years practitioner (level 2)
• Engineering maintenance technician - dual discipline (level 3)
• Engineering maintenance technician - single discipline (level 3)
• Engineering manufacturing technician (level 4)
• Engineering operative (level 2)
• Fitted interiors installer (level 2)
• Groundworker (level 2)
• Hairdressing professional (level 2)
• Heavy vehicle service and maintenance technician (level 3)
• Hospitality team member (level 2)
• HR support (level 3)
• Installation and maintenance electrician (level 3)
• Lead adult care worker (level 3)
• Learning and skills teacher (level 5)
• Lifting equipment technician (level 3)
• Maintenance and operations engineering technician (level 3)
• Marketing assistant (level 3)
• Marketing executive (level 4)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Multi-channel marketer (level 3)
• Operations manager (level 5)
• Plasterer (level 2)
• Plumbing and domestic heating technician (level 3)
• Production chef (level 2)
• Professional accounting technician (level 4)
• Property maintenance operative (level 2)
• Recruiter (level 3)
• Senior production chef (level 3)
• Teaching assistant (level 3)
• Team leader (level 3)

Shortlist full. Manage shortlist

Shortlisted

CITY OF BRISTOL COLLEGE is 1 of 244 training providers for Customer service specialist (level 3).

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