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Find apprenticeship training for your apprentice
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Training provider

BARNARDO'S

UKPRN 10000532

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Day release

One day a week at the provider's location.

Youth Village, Hudson Street, North Shields, North Tyneside, NE30 1DL

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

2

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 1 employer)

    0%100%

  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 0% 100% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 1 employer)

    100%0%

  • Communication with employers(selected by 3 employers)

    100%0%

  • Getting new apprentices started(selected by 4 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 2 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 3
Getting new apprentices started 100% 0% 4
Improving apprentice skills 100% 0% 2
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 1
Adapting to my needs 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 2 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1
Adapting to my needs 100% 0% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (9 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 1 employer)

    100%0%

  • Communication with employers(selected by 6 employers)

    83%17%

  • Getting new apprentices started(selected by 4 employers)

    100%0%

  • Improving apprentice skills(selected by 4 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 2 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%

  • Adapting to my needs(selected by 2 employers)

    50%50%

  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 83% 17% 6
Getting new apprentices started 100% 0% 4
Improving apprentice skills 100% 0% 4
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 2
Adapting to my needs 50% 50% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

Contact this training provider

Registered address
Head Office, Tanners Lane, Barkingside, Ilford, IG6 1QG
Email
ETS@barnardos.org.uk
Telephone
0191 296 3367
Website
https://www.barnardos-ets.org.uk/centres/

Training provider overview and courses delivered

View 13 courses delivered by this training provider

Select a course to view location, training options and contact details

At Barnardo's we have been running successful apprenticeships, for apprentices aged 16-24, for over 21 years. During this time we have provided apprenticeships to more than 1500 young people. Our current delivery extends to over 10 occupations, including: Beauty Therapy; Retail; Customer Service; Construction; Warehousing; Motor Vehicle; Facilities Management and Business Administration. We provide apprenticeships in the North East, Midlands and Yorkshire and we have received an Ofsted "Grade 2" across all our Barnardo's Employment, Training and Skills delivery.

A well-trained and committed apprentice can help drive your business forward. Talk to us about how we can help you as we work to enhance future prospects and job opportunities for young people.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for BARNARDO'S .

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Shortlisted

BARNARDO'S is 1 of 295 training providers for Customer service specialist (level 3).

View training providers for this course