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Training provider

B-SKILL LIMITED

UKPRN 10000488

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

6

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 2 employers)

    50%50%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 50% 50% 2
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 2
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (14 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 14 apprentices)

    86%14%
  • Ensuring you understand the requirements of your end-point assessment(selected by 14 apprentices)

    93%7%

Organisation

  • Organising well-structured training(selected by 14 apprentices)

    93%7%
  • Providing accessible training resources(selected by 14 apprentices)

    93%7%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)

    93%7%
  • Taking into account your previous learning(selected by 14 apprentices)

    93%7%
  • Giving you relevant training that helps you perform your job better(selected by 14 apprentices)

    93%7%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 14 apprentices)

    93%7%

Support

  • Helping you learn new skills and develop existing ones(selected by 14 apprentices)

    93%7%
  • Supporting you and your apprenticeship(selected by 14 apprentices)

    93%7%
  • Resolving any issues you have(selected by 14 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 14 apprentices)

    93%7%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 86% 14%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 93% 7%
Providing accessible training resources 93% 7%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 93% 7%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 93% 7%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Getting new apprentices started 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    78%22%
  • Providing accessible training resources(selected by 9 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    44%56%
  • Taking into account your previous learning(selected by 9 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    78%22%

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 9 apprentices)

    67%33%
  • Resolving any issues you have(selected by 9 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 9 apprentices)

    78%22%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 78% 22%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 44% 56%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 78% 22%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 4 employers)

    75%25%
  • Getting new apprentices started(selected by 5 employers)

    60%40%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 3 employers)

    67%33%
  • Adapting to my needs(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 75% 25% 4
Getting new apprentices started 60% 40% 5
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 67% 33% 3
Adapting to my needs 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    88%12%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    88%12%

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    100%0%
  • Providing accessible training resources(selected by 8 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    75%25%
  • Taking into account your previous learning(selected by 8 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    75%25%

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    100%0%
  • Resolving any issues you have(selected by 8 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 8 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 88% 12%
Ensuring you understand the requirements of your end-point assessment 88% 12%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (7 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 4 employers)

    100%0%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 3 employers)

    0%100%
  • Adapting to my needs(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 4
Getting new apprentices started 100% 0% 2
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 0% 100% 3
Adapting to my needs 50% 50% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 5 employers)

    80%20%
  • Getting new apprentices started(selected by 5 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    75%25%
  • Adapting to my needs(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 80% 20% 5
Getting new apprentices started 100% 0% 5
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 75% 25% 4
Adapting to my needs 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (24 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    78%22%
  • Communication with employers(selected by 15 employers)

    80%20%
  • Getting new apprentices started(selected by 15 employers)

    87%13%
  • Improving apprentice skills(selected by 5 employers)

    60%40%
  • Working with small numbers of apprentices(selected by 5 employers)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 11 employers)

    55%45%
  • Adapting to my needs(selected by 7 employers)

    71%29%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 78% 22% 9
Communication with employers 80% 20% 15
Getting new apprentices started 87% 13% 15
Improving apprentice skills 60% 40% 5
Working with small numbers of apprentices 100% 0% 5
Initial assessment of apprentices 100% 0% 3
Reporting on progress of apprentices 55% 45% 11
Adapting to my needs 71% 29% 7
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (31 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 31 apprentices)

    81%19%
  • Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)

    84%16%

Organisation

  • Organising well-structured training(selected by 31 apprentices)

    90%10%
  • Providing accessible training resources(selected by 31 apprentices)

    94%6%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)

    74%26%
  • Taking into account your previous learning(selected by 31 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 31 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)

    84%16%

Support

  • Helping you learn new skills and develop existing ones(selected by 31 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 31 apprentices)

    87%13%
  • Resolving any issues you have(selected by 31 apprentices)

    87%13%
  • Preparing you for success in your future career(selected by 31 apprentices)

    90%10%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 84% 16%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 90% 10%
Providing accessible training resources 94% 6%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 87% 13%
Preparing you for success in your future career 90% 10%

Contact this training provider

Registered address
Ybn, Delta Bank Road, Gateshead, NE11 9DJ
Telephone
0333 900 0694

Training provider overview and courses delivered

View 7 courses delivered by this training provider

Celebrating 25 years of training with integrity, B-Skill is a national provider supporting employers and learners across the UK. We offer apprenticeships, diplomas, learner loans, ASF English & Maths, digital skills, bitesize and one-day courses. Our free apprenticeship recruitment service helps businesses grow through our Leadership & Management, Business Functions, and Youth Support Worker Academies. Our digital platform makes enrolment easy and supports learners from induction to End Point Assessment. Join our Learn and Grow campaign — for every apprentice onboarded, we plant a tree. Find our training on the “Find Apprenticeship Training” service to support your workforce.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for B-SKILL LIMITED .

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Shortlisted

B-SKILL LIMITED is 1 of 292 training providers for Customer service specialist (level 3).

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