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Training provider

ACCESS FURTHER EDUCATION LIMITED

UKPRN 10000080

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in L18 Liverpool. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    25%75%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    25%75%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    25%75%
  • Providing accessible training resources(selected by 8 apprentices)

    38%62%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    38%62%
  • Taking into account your previous learning(selected by 8 apprentices)

    38%62%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    25%75%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    50%50%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    25%75%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    50%50%
  • Resolving any issues you have(selected by 8 apprentices)

    50%50%
  • Preparing you for success in your future career(selected by 8 apprentices)

    50%50%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 25% 75%
Ensuring you understand the requirements of your end-point assessment 25% 75%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 25% 75%
Providing accessible training resources 38% 62%
Balancing online learning with classroom-based training to suit your apprenticeship 38% 62%
Taking into account your previous learning 38% 62%
Giving you relevant training that helps you perform your job better 25% 75%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 50% 50%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 25% 75%
Supporting you and your apprenticeship 50% 50%
Resolving any issues you have 50% 50%
Preparing you for success in your future career 50% 50%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (7 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 7 employers)

    57%43%
  • Getting new apprentices started(selected by 2 employers)

    50%50%
  • Improving apprentice skills(selected by 4 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    33%67%
  • Reporting on progress of apprentices(selected by 5 employers)

    60%40%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 3 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 57% 43% 7
Getting new apprentices started 50% 50% 2
Improving apprentice skills 100% 0% 4
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 33% 67% 3
Reporting on progress of apprentices 60% 40% 5
Adapting to my needs 100% 0% 1
Training facilities 0% 100% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    56%44%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    56%44%
  • Providing accessible training resources(selected by 9 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    56%44%
  • Taking into account your previous learning(selected by 9 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    44%56%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    89%11%
  • Supporting you and your apprenticeship(selected by 9 apprentices)

    78%22%
  • Resolving any issues you have(selected by 9 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 9 apprentices)

    78%22%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 56% 44%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 56% 44%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 56% 44%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 44% 56%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 78% 22%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (21 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 8 employers)

    100%0%
  • Communication with employers(selected by 15 employers)

    73%27%
  • Getting new apprentices started(selected by 5 employers)

    80%20%
  • Improving apprentice skills(selected by 6 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 6 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 9 employers)

    33%67%
  • Adapting to my needs(selected by 5 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 8
Communication with employers 73% 27% 15
Getting new apprentices started 80% 20% 5
Improving apprentice skills 100% 0% 6
Working with small numbers of apprentices 100% 0% 6
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 33% 67% 9
Adapting to my needs 100% 0% 5
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (20 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    60%40%
  • Communication with employers(selected by 14 employers)

    64%36%
  • Getting new apprentices started(selected by 6 employers)

    33%67%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 7 employers)

    100%0%
  • Initial assessment of apprentices(selected by 6 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 9 employers)

    89%11%
  • Adapting to my needs(selected by 6 employers)

    100%0%
  • Training facilities(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 60% 40% 5
Communication with employers 64% 36% 14
Getting new apprentices started 33% 67% 6
Improving apprentice skills 100% 0% 3
Working with small numbers of apprentices 100% 0% 7
Initial assessment of apprentices 67% 33% 6
Reporting on progress of apprentices 89% 11% 9
Adapting to my needs 100% 0% 6
Training facilities 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (48 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 16 employers)

    81%19%
  • Communication with employers(selected by 36 employers)

    67%33%
  • Getting new apprentices started(selected by 13 employers)

    54%46%
  • Improving apprentice skills(selected by 13 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 14 employers)

    100%0%
  • Initial assessment of apprentices(selected by 10 employers)

    60%40%
  • Reporting on progress of apprentices(selected by 23 employers)

    61%39%
  • Adapting to my needs(selected by 12 employers)

    100%0%
  • Training facilities(selected by 7 employers)

    43%57%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 81% 19% 16
Communication with employers 67% 33% 36
Getting new apprentices started 54% 46% 13
Improving apprentice skills 100% 0% 13
Working with small numbers of apprentices 100% 0% 14
Initial assessment of apprentices 60% 40% 10
Reporting on progress of apprentices 61% 39% 23
Adapting to my needs 100% 0% 12
Training facilities 43% 57% 7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (17 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 17 apprentices)

    47%53%
  • Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)

    41%59%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 17 apprentices)

    41%59%
  • Providing accessible training resources(selected by 17 apprentices)

    65%35%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)

    47%53%
  • Taking into account your previous learning(selected by 17 apprentices)

    53%47%
  • Giving you relevant training that helps you perform your job better(selected by 17 apprentices)

    35%65%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)

    65%35%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 17 apprentices)

    59%41%
  • Supporting you and your apprenticeship(selected by 17 apprentices)

    65%35%
  • Resolving any issues you have(selected by 17 apprentices)

    71%29%
  • Preparing you for success in your future career(selected by 17 apprentices)

    65%35%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 47% 53%
Ensuring you understand the requirements of your end-point assessment 41% 59%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 41% 59%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 47% 53%
Taking into account your previous learning 53% 47%
Giving you relevant training that helps you perform your job better 35% 65%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 65% 35%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 59% 41%
Supporting you and your apprenticeship 65% 35%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 65% 35%

Contact this training provider

Registered address
Heath Mill Studios, 68 Heath Mill Lane, Birmingham, B9 4AR
Telephone
0800 28 18 42

Training provider overview and courses delivered

View 22 courses delivered by this training provider

Access Creative College (ACC) evolved from Access to Music (founded 1992) to reflect the need for a broader creative offer in the post-16 sector. The college provides bespoke training in music, games, media and events as an alternative to school sixth form, or regional FE college. It also delivers an expanding degree offer in partnership with Nottingham Trent University.

ACC is a national training provider operating from seven campuses across England. These are Birmingham, Bristol, Lincoln, London, Manchester, Norwich and York. Each campus is a friendly environment of aspiring creatives, guided by tutors who are industry professionals.

Courses are available from levels 1 to 5, from a one-year Creative Careers course, to foundation degrees.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for ACCESS FURTHER EDUCATION LIMITED .

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Shortlisted

ACCESS FURTHER EDUCATION LIMITED is 1 of 294 training providers for Customer service specialist (level 3).

View training providers for this course