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This provider offers these training options for this course in Liverpool, Merseyside.
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remove or change your location
.
This may change what options are available.
If there are multiple training options, the apprentice may do a combination of these.
You'll need to contact the provider to confirm what training they offer.
Training option
Location
At apprentice's workplace
Training at the employer's location.
0.0 miles to apprentice's work location
Course achievements and participation
Achievements
91.5%
of apprentices (156 of 170) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 8.5% did not pass or left the course before taking the assessment.
93.2% national achievement rate
Participation
499
apprentices have completed this course and taken their end-point assessment with this provider since 2021
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
No reviews
Not enough apprentices have reviewed this provider.
Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices have given feedback about this training provider.
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Poor(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 2 employers)
0%100%
Working with small numbers of apprentices(selected by 2 employers)
50%50%
Reporting on progress of apprentices(selected by 1 employer)
0%100%
Adapting to my needs(selected by 2 employers)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
0%
100%
2
Working with small numbers of apprentices
50%
50%
2
Reporting on progress of apprentices
0%
100%
1
Adapting to my needs
0%
100%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(30 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 30 apprentices)
63%37%
Ensuring you understand the requirements of your end-point assessment(selected by 30 apprentices)
77%23%
Organisation
Organising well-structured training(selected by 30 apprentices)
57%43%
Providing accessible training resources(selected by 30 apprentices)
77%23%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 30 apprentices)
53%47%
Taking into account your previous learning(selected by 30 apprentices)
57%43%
Giving you relevant training that helps you perform your job better(selected by 30 apprentices)
57%43%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 30 apprentices)
60%40%
Support
Helping you learn new skills and develop existing ones(selected by 30 apprentices)
70%30%
Supporting you and your apprenticeship(selected by 30 apprentices)
63%37%
Resolving any issues you have(selected by 30 apprentices)
67%33%
Preparing you for success in your future career(selected by 30 apprentices)
60%40%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
63%
37%
Ensuring you understand the requirements of your end-point assessment
77%
23%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
57%
43%
Providing accessible training resources
77%
23%
Balancing online learning with classroom-based training to suit your apprenticeship
53%
47%
Taking into account your previous learning
57%
43%
Giving you relevant training that helps you perform your job better
57%
43%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
60%
40%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
70%
30%
Supporting you and your apprenticeship
63%
37%
Resolving any issues you have
67%
33%
Preparing you for success in your future career
60%
40%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(3 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
50%50%
Communication with employers(selected by 3 employers)
33%67%
Working with small numbers of apprentices(selected by 1 employer)
0%100%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 2 employers)
50%50%
Adapting to my needs(selected by 2 employers)
0%100%
Training facilities(selected by 2 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
50%
50%
2
Communication with employers
33%
67%
3
Working with small numbers of apprentices
0%
100%
1
Initial assessment of apprentices
100%
0%
1
Reporting on progress of apprentices
50%
50%
2
Adapting to my needs
0%
100%
2
Training facilities
50%
50%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(88 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 88 apprentices)
62%38%
Ensuring you understand the requirements of your end-point assessment(selected by 88 apprentices)
74%26%
Organisation
Organising well-structured training(selected by 88 apprentices)
56%44%
Providing accessible training resources(selected by 88 apprentices)
78%22%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 88 apprentices)
39%61%
Taking into account your previous learning(selected by 88 apprentices)
55%45%
Giving you relevant training that helps you perform your job better(selected by 88 apprentices)
48%52%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 88 apprentices)
72%28%
Support
Helping you learn new skills and develop existing ones(selected by 88 apprentices)
60%40%
Supporting you and your apprenticeship(selected by 88 apprentices)
69%31%
Resolving any issues you have(selected by 88 apprentices)
69%31%
Preparing you for success in your future career(selected by 88 apprentices)
53%47%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
62%
38%
Ensuring you understand the requirements of your end-point assessment
74%
26%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
56%
44%
Providing accessible training resources
78%
22%
Balancing online learning with classroom-based training to suit your apprenticeship
39%
61%
Taking into account your previous learning
55%
45%
Giving you relevant training that helps you perform your job better
48%
52%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
72%
28%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
60%
40%
Supporting you and your apprenticeship
69%
31%
Resolving any issues you have
69%
31%
Preparing you for success in your future career
53%
47%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(45 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 12 employers)
75%25%
Communication with employers(selected by 35 employers)
54%46%
Getting new apprentices started(selected by 23 employers)
70%30%
Improving apprentice skills(selected by 10 employers)
50%50%
Working with small numbers of apprentices(selected by 7 employers)
71%29%
Initial assessment of apprentices(selected by 12 employers)
42%58%
Reporting on progress of apprentices(selected by 27 employers)
59%41%
Adapting to my needs(selected by 9 employers)
67%33%
Training facilities(selected by 4 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
75%
25%
12
Communication with employers
54%
46%
35
Getting new apprentices started
70%
30%
23
Improving apprentice skills
50%
50%
10
Working with small numbers of apprentices
71%
29%
7
Initial assessment of apprentices
42%
58%
12
Reporting on progress of apprentices
59%
41%
27
Adapting to my needs
67%
33%
9
Training facilities
50%
50%
4
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(20 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 20 apprentices)
60%40%
Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)
85%15%
Organisation
Organising well-structured training(selected by 20 apprentices)
65%35%
Providing accessible training resources(selected by 20 apprentices)
60%40%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)
40%60%
Taking into account your previous learning(selected by 20 apprentices)
60%40%
Giving you relevant training that helps you perform your job better(selected by 20 apprentices)
60%40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)
85%15%
Support
Helping you learn new skills and develop existing ones(selected by 20 apprentices)
70%30%
Supporting you and your apprenticeship(selected by 20 apprentices)
75%25%
Resolving any issues you have(selected by 20 apprentices)
75%25%
Preparing you for success in your future career(selected by 20 apprentices)
60%40%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
60%
40%
Ensuring you understand the requirements of your end-point assessment
85%
15%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
65%
35%
Providing accessible training resources
60%
40%
Balancing online learning with classroom-based training to suit your apprenticeship
40%
60%
Taking into account your previous learning
60%
40%
Giving you relevant training that helps you perform your job better
60%
40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
85%
15%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
70%
30%
Supporting you and your apprenticeship
75%
25%
Resolving any issues you have
75%
25%
Preparing you for success in your future career
60%
40%
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(50 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 14 employers)
71%29%
Communication with employers(selected by 40 employers)
50%50%
Getting new apprentices started(selected by 23 employers)
70%30%
Improving apprentice skills(selected by 10 employers)
50%50%
Working with small numbers of apprentices(selected by 10 employers)
60%40%
Initial assessment of apprentices(selected by 13 employers)
46%54%
Reporting on progress of apprentices(selected by 30 employers)
57%43%
Adapting to my needs(selected by 13 employers)
46%54%
Training facilities(selected by 6 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
71%
29%
14
Communication with employers
50%
50%
40
Getting new apprentices started
70%
30%
23
Improving apprentice skills
50%
50%
10
Working with small numbers of apprentices
60%
40%
10
Initial assessment of apprentices
46%
54%
13
Reporting on progress of apprentices
57%
43%
30
Adapting to my needs
46%
54%
13
Training facilities
50%
50%
6
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(138 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 138 apprentices)
62%38%
Ensuring you understand the requirements of your end-point assessment(selected by 138 apprentices)
76%24%
Organisation
Organising well-structured training(selected by 138 apprentices)
57%43%
Providing accessible training resources(selected by 138 apprentices)
75%25%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 138 apprentices)
42%58%
Taking into account your previous learning(selected by 138 apprentices)
56%44%
Giving you relevant training that helps you perform your job better(selected by 138 apprentices)
51%49%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 138 apprentices)
71%29%
Support
Helping you learn new skills and develop existing ones(selected by 138 apprentices)
64%36%
Supporting you and your apprenticeship(selected by 138 apprentices)
69%31%
Resolving any issues you have(selected by 138 apprentices)
70%30%
Preparing you for success in your future career(selected by 138 apprentices)
56%44%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
62%
38%
Ensuring you understand the requirements of your end-point assessment
76%
24%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
57%
43%
Providing accessible training resources
75%
25%
Balancing online learning with classroom-based training to suit your apprenticeship
42%
58%
Taking into account your previous learning
56%
44%
Giving you relevant training that helps you perform your job better
51%
49%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
71%
29%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
Our tailored apprenticeship programmes are designed to grow and nurture skilled and resilient people, building the workforce of the future. We use the latest technology and educational techniques to ensure apprentices succeed within the biggest organisations in the UK. Capita works with clients to create and deliver a highly effective apprenticeship programme that drives the knowledge, skills, and behaviour required within the organisation.
We have a wide range of programmes covering a broad range of skills, competencies, and certifications from Level 2 to Level 6. Our programmes vary from customer service and administration, leadership and management, legal, finance and accounting to sector-specific specialism.
For general information about this provider, such as the total participation
and achievement rate for all courses they deliver, view our
provider details page for CAPITA PLC
.