Training provider

VARSITY TRAINING LIMITED

UKPRN 10049233

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces across England.
Day release One day a week at the provider's location.	Day release at multiple locations. View all day release locations Varsity Training, Pure Offices, 137 Pastures Avenue, St Georges, Weston Super Mare, North Somerset, BS22 7SB 137 Pastures Avenue, St Georges, North Somerset, BS22 7SB

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

---

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 5 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 5 apprentices)

  100%0%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  80%20%

• Taking into account your previous learning(selected by 5 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 5 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	2
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	2
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 5 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 5 apprentices)

  100%0%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  80%20%

• Taking into account your previous learning(selected by 5 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 5 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: Pure Offices, Pastures Avenue, Weston-Super-Mare, BS22 7SB
• Email: enquiries@varsitytraining.co.uk
• Telephone: 01934 235236
• Website: https://varsitytraining.co.uk/contact-us/

Training provider overview and courses delivered

View 23 courses delivered by this training provider

Select a course to view location, training options and contact details

• Assistant practitioner (health) (level 5)
• Healthcare support worker (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Lead adult care worker (level 3)
• Adult care worker (level 2)
• Customer service practitioner (level 2)
• Senior healthcare support worker (level 3)
• Business administrator (level 3)
• School business professional (level 4)
• Senior leader (level 7)
• Teaching assistant (level 3)
• Learning and skills teacher (level 5)
• Early years educator (level 3)
• Leader in adult care (level 5)
• Early years practitioner (level 2)
• Lead practitioner in adult care (level 4)
• Coaching professional (level 5)
• Early years lead practitioner (level 5)
• Community health and wellbeing worker (level 3)
• Data protection and information governance practitioner (level 4)
• Governance officer (level 4)
• Specialist teaching assistant (level 5)

Varsity Training have substantial experience built-up over years of supporting apprentices, training in healthcare, health and social care and management. This has enabled us to develop a keen understanding of aspects that may be important to you as an apprentice or employer, which in turn allows us to offer the right support. Being based in the Southwest of the United Kingdom we offer training to both statuary bodies and the private/voluntary sectors. Although we have training facilities based in our main offices we are also able to carry out training in employer locations based on group size. Our dedicated team are both occupationally qualified and hold relevant assessment and educational qualifications.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for VARSITY TRAINING LIMITED .

Shortlist full. Manage shortlist

Shortlisted

VARSITY TRAINING LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course