Training provider

PROFESSIONAL DEVELOPMENT AND TRAINING LTD

UKPRN 10044419

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Day release One day a week at the provider's location.	105.9 miles to closest location: Milnyard Business Centre, 1 Milnyard Square, Peterborough, Cambridgeshire, PE2 6GX

Course achievements and participation

Achievements

45%

of apprentices (9 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 55% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

35

apprentices have completed this course and taken their end-point assessment with this provider since 2023

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 15 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 10 apprentices)

  70%30%

• Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

  80%20%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 10 apprentices)

  60%40%

• Providing accessible training resources(selected by 10 apprentices)

  80%20%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

  70%30%

• Taking into account your previous learning(selected by 10 apprentices)

  90%10%

• Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

  70%30%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

  70%30%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 10 apprentices)

  70%30%

• Supporting you and your apprenticeship(selected by 10 apprentices)

  70%30%

• Resolving any issues you have(selected by 10 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 10 apprentices)

  70%30%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	70%	30%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	60%	40%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	70%	30%
Taking into account your previous learning	90%	10%
Giving you relevant training that helps you perform your job better	70%	30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	70%	30%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	70%	30%
Supporting you and your apprenticeship	70%	30%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	70%	30%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (15 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 15 apprentices)

  87%13%

• Ensuring you understand the requirements of your end-point assessment(selected by 15 apprentices)

  73%27%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 15 apprentices)

  87%13%

• Providing accessible training resources(selected by 15 apprentices)

  87%13%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 15 apprentices)

  87%13%

• Taking into account your previous learning(selected by 15 apprentices)

  80%20%

• Giving you relevant training that helps you perform your job better(selected by 15 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 15 apprentices)

  73%27%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 15 apprentices)

  80%20%

• Supporting you and your apprenticeship(selected by 15 apprentices)

  80%20%

• Resolving any issues you have(selected by 15 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 15 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	87%	13%
Ensuring you understand the requirements of your end-point assessment	73%	27%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	87%	13%
Providing accessible training resources	87%	13%
Balancing online learning with classroom-based training to suit your apprenticeship	87%	13%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	73%	27%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 5 employers)

  80%20%

• Communication with employers(selected by 4 employers)

  75%25%

• Getting new apprentices started(selected by 3 employers)

  67%33%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Adapting to my needs(selected by 2 employers)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	80%	20%	5
Communication with employers	75%	25%	4
Getting new apprentices started	67%	33%	3
Improving apprentice skills	100%	0%	2
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	100%	0%	2
Adapting to my needs	100%	0%	2
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 5 apprentices)

  80%20%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 5 apprentices)

  80%20%

• Providing accessible training resources(selected by 5 apprentices)

  80%20%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  80%20%

• Taking into account your previous learning(selected by 5 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  80%20%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  80%20%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  80%20%

• Resolving any issues you have(selected by 5 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 5 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	80%	20%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 3 employers)

  100%0%

• Communication with employers(selected by 5 employers)

  40%60%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 5 employers)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  25%75%

• Adapting to my needs(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	3
Communication with employers	40%	60%	5
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Working with small numbers of apprentices	100%	0%	5
Reporting on progress of apprentices	25%	75%	4
Adapting to my needs	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  0%100%

• Getting new apprentices started(selected by 2 employers)

  100%0%

• Working with small numbers of apprentices(selected by 3 employers)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	0%	100%	2
Getting new apprentices started	100%	0%	2
Working with small numbers of apprentices	100%	0%	3
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	0%	100%	3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (17 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 8 employers)

  88%12%

• Communication with employers(selected by 11 employers)

  45%55%

• Getting new apprentices started(selected by 6 employers)

  83%17%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Working with small numbers of apprentices(selected by 9 employers)

  100%0%

• Initial assessment of apprentices(selected by 4 employers)

  100%0%

• Reporting on progress of apprentices(selected by 7 employers)

  14%86%

• Adapting to my needs(selected by 4 employers)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	88%	12%	8
Communication with employers	45%	55%	11
Getting new apprentices started	83%	17%	6
Improving apprentice skills	100%	0%	3
Working with small numbers of apprentices	100%	0%	9
Initial assessment of apprentices	100%	0%	4
Reporting on progress of apprentices	14%	86%	7
Adapting to my needs	100%	0%	4
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (30 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 30 apprentices)

  80%20%

• Ensuring you understand the requirements of your end-point assessment(selected by 30 apprentices)

  80%20%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 30 apprentices)

  77%23%

• Providing accessible training resources(selected by 30 apprentices)

  83%17%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 30 apprentices)

  80%20%

• Taking into account your previous learning(selected by 30 apprentices)

  87%13%

• Giving you relevant training that helps you perform your job better(selected by 30 apprentices)

  77%23%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 30 apprentices)

  73%27%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 30 apprentices)

  77%23%

• Supporting you and your apprenticeship(selected by 30 apprentices)

  77%23%

• Resolving any issues you have(selected by 30 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 30 apprentices)

  77%23%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	77%	23%
Providing accessible training resources	83%	17%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	87%	13%
Giving you relevant training that helps you perform your job better	77%	23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	73%	27%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	77%	23%
Supporting you and your apprenticeship	77%	23%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	77%	23%

Contact this training provider

• Registered address: 14 Enterprise Park, Yaxley, Peterborough, PE7 3WY
• Email: pdtenquiries@p-d-t.co.uk
• Telephone: 01733 513322
• Website: https://www.p-d-t.co.uk/contact

Training provider overview and courses delivered

View 35 courses delivered by this training provider

Select a course to view location, training options and contact details

• Installation and maintenance electrician (level 3)
• Utilities engineering technician (level 3)
• Operations manager (level 5)
• Team leader (level 3)
• Supply chain warehouse operative (level 2)
• Customer service practitioner (level 2)
• Associate project manager (level 4)
• Maintenance and operations engineering technician (level 3)
• Engineering technician (level 3)
• Content creator (level 3)
• HR support (level 3)
• Business administrator (level 3)
• Electrical, electronic product service and installation engineer (level 3)
• Procurement and supply chain practitioner (level 4)
• Senior leader (level 7)
• Improvement technician (level 3)
• Safety, health and environment technician (level 3)
• Teaching assistant (level 3)
• Children, young people and families manager (level 5)
• Children, young people and families practitioner (level 4)
• Learning and development practitioner (level 3)
• Engineering operative (level 2)
• Learning and skills teacher (level 5)
• Lean manufacturing operative (level 2)
• Leader in adult care (level 5)
• Lead practitioner in adult care (level 4)
• Procurement and supply assistant (level 3)
• Quality practitioner (level 4)
• Senior people professional (level 7)
• Community health and wellbeing worker (level 3)
• Domestic electrician (level 3)
• Lead engineering maintenance technician (level 4)
• Machining technician (level 3)
• Learning and skills mentor (level 4)
• Learning and skills assessor (level 3)

Professional Development and Training Ltd, based in Peterborough, provides bespoke and tailored apprenticeships to meet employers' requirements and on their site rather than in a fixed location off site. The two operational directors are from the engineering manufacturing and management professions whilst the training team are all recruited from the specialist fields of Management, Engineering, Manufacturing, Distribution and Logistics and Lean, all of whom have in excess of 10 years industry experience. This gives us the the ability to tailor all our training to suit the employers' requirements which we deliver on site at a frequency that best suits the operational requirements of staff and employers.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for PROFESSIONAL DEVELOPMENT AND TRAINING LTD .

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Shortlisted

PROFESSIONAL DEVELOPMENT AND TRAINING LTD is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course