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Training provider

SOMERSET SKILLS & LEARNING CIC

Employer reviews

Good (53 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 76% 24% 45
Getting new apprentices started 97% 3% 31
Reporting on progress of apprentices 48% 52% 23
Providing the right training at the right time 87% 13% 15
Working with small numbers of apprentices 92% 8% 13
Initial assessment of apprentices 75% 25% 12
Adapting to my needs 50% 50% 12
Improving apprentice skills 67% 33% 6
Training facilities 60% 40% 5

Apprentice reviews

Good (17 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 82% 18%
Ensuring you understand the requirements of your end-point assessment 88% 12%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 94% 6%
Providing accessible training resources 94% 6%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 100% 0%

Provider overview

Somerset Skills & Learning is an OFSTED rated provider with a long successful history in adult education. We provide employers with apprenticeship recruitment, support training at 4 training venues in Somerset via remote delivery.

Employers benefit from a dedicated Account Manager who can help with any aspect of apprenticeship training for existing or new staff.

Our specialist Recruitment Managers will source the talent you need, offering a full service from advertising a vacancy to providing you with a quality shortlist ready for interview all at no extra cost.

We are there to handle as much of the process as possible, which is why employers return to us year after year. We offer local, high quality, training support.

Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

SOMERSET SKILLS & LEARNING CIC’s training options

Head office

Churchill House, Robins Drive, Brigwater, TA6 4DL

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check SOMERSET SKILLS & LEARNING CIC’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0330 332 7997
Shortlisted

SOMERSET SKILLS & LEARNING CIC is 1 of 421 training providers for Customer service practitioner (level 2).

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