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Training provider


Employer reviews

Good (543 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 40% 60% 395
Reporting on progress of apprentices 28% 72% 307
Getting new apprentices started 79% 21% 226
Improving apprentice skills 77% 23% 168
Adapting to my needs 69% 31% 156
Providing the right training at the right time 71% 29% 139
Working with small numbers of apprentices 88% 12% 138
Initial assessment of apprentices 67% 33% 125
Training facilities 60% 40% 62

Provider overview

Realise Learning and Employment delivers high quality apprenticeships UK wide. We are Ofsted Grade 2 rated with 34 years of experience in developing workforce talent. Each year we support 7,000 apprentices across specialisms including: Business/Professional, HR, Trade Supplier, Transport, Health & Social Care, Childcare/Education and Hair/Barbering. You can be reassured of a quality service from industry and sector experts able to: * Co-design bespoke curriculum models * Analyse workforce needs for today and tomorrow * Recruit apprentices to meet your needs * Provide flexible roll on roll off programmes * Deliver the very best training * Mentor your apprentices * Manage and monitor progress with sophisticated IT and real time MI reports

Apprenticeship training course

Customer service practitioner (level 2)

47% pass rate (out of 380 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.


Head office

12 Europa View, Sheffield, S9 1XH

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check REALISE LEARNING AND EMPLOYMENT LIMITED’s training options for the apprenticeship location.

Contact this provider about this course


REALISE LEARNING AND EMPLOYMENT LIMITED is 1 of 458 training providers for Customer service practitioner (level 2).

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