Training provider

WELL ASSOCIATES LIMITED

UKPRN 10031326

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in L18 Liverpool. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Day release One day a week at the provider's location.	91.3 miles to closest location: Minerva Mill Innovation Centre, Station Road, Alcester, B49 5ET

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 7 apprentices)

  86%14%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  86%14%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 7 apprentices)

  100%0%

• Providing accessible training resources(selected by 7 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  86%14%

• Taking into account your previous learning(selected by 7 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  86%14%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  86%14%

• Resolving any issues you have(selected by 7 apprentices)

  86%14%

• Preparing you for success in your future career(selected by 7 apprentices)

  86%14%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	86%	14%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	86%	14%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	86%	14%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	86%	14%
Preparing you for success in your future career	86%	14%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 12 apprentices)

  67%33%

• Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

  50%50%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 12 apprentices)

  75%25%

• Providing accessible training resources(selected by 12 apprentices)

  58%42%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

  75%25%

• Taking into account your previous learning(selected by 12 apprentices)

  67%33%

• Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

  83%17%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

  67%33%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 12 apprentices)

  83%17%

• Supporting you and your apprenticeship(selected by 12 apprentices)

  67%33%

• Resolving any issues you have(selected by 12 apprentices)

  75%25%

• Preparing you for success in your future career(selected by 12 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	67%	33%
Ensuring you understand the requirements of your end-point assessment	50%	50%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	75%	25%
Providing accessible training resources	58%	42%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	67%	33%
Giving you relevant training that helps you perform your job better	83%	17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	67%	33%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	67%	33%
Resolving any issues you have	75%	25%
Preparing you for success in your future career	83%	17%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 3 employers)

  33%67%

• Getting new apprentices started(selected by 1 employer)

  0%100%

• Adapting to my needs(selected by 2 employers)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	33%	67%	3
Getting new apprentices started	0%	100%	1
Adapting to my needs	100%	0%	2
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	100%	0%	2
Improving apprentice skills	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 3 employers)

  100%0%

• Communication with employers(selected by 5 employers)

  60%40%

• Getting new apprentices started(selected by 1 employer)

  0%100%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 3 employers)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	3
Communication with employers	60%	40%	5
Getting new apprentices started	0%	100%	1
Improving apprentice skills	100%	0%	1
Adapting to my needs	100%	0%	3
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (19 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 19 apprentices)

  74%26%

• Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)

  63%37%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 19 apprentices)

  84%16%

• Providing accessible training resources(selected by 19 apprentices)

  74%26%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)

  79%21%

• Taking into account your previous learning(selected by 19 apprentices)

  79%21%

• Giving you relevant training that helps you perform your job better(selected by 19 apprentices)

  89%11%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)

  74%26%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 19 apprentices)

  89%11%

• Supporting you and your apprenticeship(selected by 19 apprentices)

  74%26%

• Resolving any issues you have(selected by 19 apprentices)

  79%21%

• Preparing you for success in your future career(selected by 19 apprentices)

  84%16%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	74%	26%
Ensuring you understand the requirements of your end-point assessment	63%	37%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	84%	16%
Providing accessible training resources	74%	26%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	79%	21%
Giving you relevant training that helps you perform your job better	89%	11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	74%	26%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	89%	11%
Supporting you and your apprenticeship	74%	26%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	84%	16%

Contact this training provider

• Registered address: 11 Conference Way, Stourport-On-Severn, DY13 8DN
• Email: solutions@welltraining.co.uk
• Telephone: 07825916765
• Website: https://welltraining.co.uk/contact/

Training provider overview and courses delivered

View 9 courses delivered by this training provider

Select a course to view location, training options and contact details

• Operations manager (level 5)
• Team leader (level 3)
• Customer service practitioner (level 2)
• People professional (level 5)
• HR support (level 3)
• Business administrator (level 3)
• Senior leader (level 7)
• Learning and development practitioner (level 3)
• Coaching professional (level 5)

WELL provide employers high quality apprenticeships, from Intermediate to Higher Level. We are specialists in: * Leadership and Management * Coaching and Mentoring * Teaching, Learning, Assessment and IQA. We work with Organisations from the private, educational, public and not-for-profit sectors and have worked across a wide variety of industries, from construction to tourism, from care to transport. WELL's integrated approach combines business and industry knowledge with insight and innovative training and development solutions, ensuring high quality dedicated apprenticeship provision to help our apprenticeships excel. We operate across the UK and all our apprenticeships offer 'Added Value' components for employers at no additional cost.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for WELL ASSOCIATES LIMITED .

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Shortlisted

WELL ASSOCIATES LIMITED is 1 of 383 training providers for Customer service practitioner (level 2).

View training providers for this course