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Training provider

GOWER COLLEGE SWANSEA

UKPRN 10030408

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in L18 Liverpool. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 1 employer)

    0%100%

  • Getting new apprentices started(selected by 1 employer)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%

  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 0% 100% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 0% 100% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 2 employers)

    100%0%

  • Getting new apprentices started(selected by 2 employers)

    100%0%

  • Improving apprentice skills(selected by 1 employer)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    50%50%

  • Initial assessment of apprentices(selected by 2 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%

  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 50% 50% 2
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 3 employers)

    100%0%

  • Communication with employers(selected by 5 employers)

    80%20%

  • Getting new apprentices started(selected by 2 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    0%100%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 1 employer)

    100%0%

  • Reporting on progress of apprentices(selected by 3 employers)

    67%33%

  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 3
Communication with employers 80% 20% 5
Getting new apprentices started 100% 0% 2
Improving apprentice skills 0% 100% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 67% 33% 3
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 3 employers)

    100%0%

  • Communication with employers(selected by 8 employers)

    75%25%

  • Getting new apprentices started(selected by 5 employers)

    100%0%

  • Improving apprentice skills(selected by 5 employers)

    60%40%

  • Working with small numbers of apprentices(selected by 6 employers)

    83%17%

  • Initial assessment of apprentices(selected by 3 employers)

    100%0%

  • Reporting on progress of apprentices(selected by 5 employers)

    60%40%

  • Adapting to my needs(selected by 2 employers)

    100%0%

  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 3
Communication with employers 75% 25% 8
Getting new apprentices started 100% 0% 5
Improving apprentice skills 60% 40% 5
Working with small numbers of apprentices 83% 17% 6
Initial assessment of apprentices 100% 0% 3
Reporting on progress of apprentices 60% 40% 5
Adapting to my needs 100% 0% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

Contact this training provider

Registered address
Tycoch Road, Sketty, Swansea, SA2 9EB
Email
paul.rogers@gowercollegeswansea.ac.uk
Telephone
01792284400
Website
http://www.gcs.ac.uk/apprenticeships

Training provider overview and courses delivered

View 11 courses delivered by this training provider

Select a course to view location, training options and contact details

Gower College is an employer focused national provider of apprenticeships (Levels 1 to 5). Working with a range of industries across England and Wales, we specialise in: Business Improvement Techniques, Business & Administration, Energy, Construction, Manufacturing Operations, Engineering, Electronics, Customer Services, Management, Facilities, Housing and Care. We are accredited to deliver apprenticeships through several awarding bodies including City & Guilds, ILM, CMI, EAL and BIFM. We are also institutionally approved by several leading universities across the UK. Gower College has rich & varied employer base, operating across industry sectors & have built these relationships alongside our decades of experience delivering apprenticeships.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for GOWER COLLEGE SWANSEA .

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Shortlisted

GOWER COLLEGE SWANSEA is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course