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Training provider

TRAINPLUS LTD

Employer reviews

Excellent (9 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 57% 43% 7
Improving apprentice skills 100% 0% 6
Initial assessment of apprentices 60% 40% 5
Getting new apprentices started 100% 0% 4
Reporting on progress of apprentices 0% 100% 3
Providing the right training at the right time 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Training facilities 0% 100% 1

Apprentice reviews

Good (35 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 86% 14%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 89% 11%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 86% 14%

Provider overview

TrainPlus is an experienced apprenticeship provider based in Essex, delivering a range of apprenticeships from level 2 (Intermediate) through to level 5 (Higher) in a variety of subject areas. We are committed to providing a quality training service meeting the needs of individuals and employers. Offering tailored and flexible learning that is responsive to your needs, establishing and expanding the skills of your workforce effectively. We incorporate our individual approach and offer several different learning and training routes from traditional classroom based teaching through to work based one-to-one learning and training. Our team of qualified assessors are available at all times to inspire apprentices to achieve excellence.

Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

TRAINPLUS LTD’s training options

Head office 25.8 miles away

Charter House, 105 Leigh Road, Leigh-On-Sea, SS9 1JL

  • available At apprentice’s workplace
  • available Day release: 33.7 miles away
  • available Block release: 33.7 miles away

Day and block release address

73A, HIGH STREET, WICKFORD, SS12 9AQ

Contact this provider about this course

Telephone
01268574299
Shortlisted

TRAINPLUS LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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