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Training provider

ACORN TRAINING LTD

Employer reviews

Good (48 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 45% 55% 31
Reporting on progress of apprentices 43% 57% 30
Providing the right training at the right time 53% 47% 19
Getting new apprentices started 79% 21% 19
Working with small numbers of apprentices 73% 27% 15
Initial assessment of apprentices 77% 23% 13
Adapting to my needs 80% 20% 10
Improving apprentice skills 56% 44% 9
Training facilities 0% 100% 3

Apprentice reviews

Good (26 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 65% 35%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 69% 31%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 65% 35%
Supporting you and your apprenticeship 69% 31%
Resolving any issues you have 65% 35%
Preparing you for success in your future career 58% 42%

Provider overview

Acorn Training is a well established national provider of apprenticeships in Health and Social Care, Learning and Development, Employment Related Services, Business and Management.

Apprenticeship training course

Customer service practitioner (level 2)

50% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

ACORN TRAINING LTD’s training options

Head office

8 Piccadilly Arcade, Stoke-On-Trent, ST1 1DL

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check ACORN TRAINING LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01782827827
Shortlisted

ACORN TRAINING LTD is 1 of 415 training providers for Customer service practitioner (level 2).

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