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Training provider

ACORN TRAINING LTD

Employer reviews

Good (45 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 45% 55% 29
Reporting on progress of apprentices 46% 54% 28
Providing the right training at the right time 56% 44% 18
Getting new apprentices started 75% 25% 16
Working with small numbers of apprentices 77% 23% 13
Initial assessment of apprentices 82% 18% 11
Improving apprentice skills 56% 44% 9
Adapting to my needs 75% 25% 8
Training facilities 0% 100% 3

Apprentice reviews

Good (54 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 44% 56%
Ensuring you understand the requirements of your end-point assessment 56% 44%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 59% 41%
Balancing online learning with classroom-based training to suit your apprenticeship 52% 48%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 61% 39%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 61% 39%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 57% 43%
Supporting you and your apprenticeship 56% 44%
Resolving any issues you have 57% 43%
Preparing you for success in your future career 56% 44%

Provider overview

Acorn Training is a well established national provider of apprenticeships in Health and Social Care, Learning and Development, Employment Related Services, Business and Management.

Apprenticeship training course

Customer service practitioner (level 2)

50% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

ACORN TRAINING LTD’s training options

Head office

8 Piccadilly Arcade, Stoke-On-Trent, ST1 1DL

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check ACORN TRAINING LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01782827827
Shortlisted

ACORN TRAINING LTD is 1 of 402 training providers for Customer service practitioner (level 2).

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