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UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST
UKPRN 10022721
Customer service practitioner (level 2)
Training options for this course
This provider offers these training options for this course.
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to view what options are available in your location and distances from your location to the training options.
Training option
Location
Day release
One day a week at the provider's location.
LEICESTER ROYAL INFIRMARY, INFIRMARY SQUARE, LEICESTER, LE1 5WW
Course achievements and participation
Achievements
75%
of apprentices (8 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 25% did not pass or left the course before taking the assessment.
63.7% national achievement rate
Participation
63
apprentices have completed this course and taken their end-point assessment with this provider since 2018
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 6 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices have given feedback about this training provider.
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(6 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 6 apprentices)
83%17%
Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)
67%33%
Organisation
Organising well-structured training(selected by 6 apprentices)
67%33%
Providing accessible training resources(selected by 6 apprentices)
83%17%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)
83%17%
Taking into account your previous learning(selected by 6 apprentices)
83%17%
Giving you relevant training that helps you perform your job better(selected by 6 apprentices)
83%17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)
83%17%
Support
Helping you learn new skills and develop existing ones(selected by 6 apprentices)
83%17%
Supporting you and your apprenticeship(selected by 6 apprentices)
83%17%
Resolving any issues you have(selected by 6 apprentices)
83%17%
Preparing you for success in your future career(selected by 6 apprentices)
83%17%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
83%
17%
Ensuring you understand the requirements of your end-point assessment
67%
33%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
67%
33%
Providing accessible training resources
83%
17%
Balancing online learning with classroom-based training to suit your apprenticeship
83%
17%
Taking into account your previous learning
83%
17%
Giving you relevant training that helps you perform your job better
83%
17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
83%
17%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
83%
17%
Supporting you and your apprenticeship
83%
17%
Resolving any issues you have
83%
17%
Preparing you for success in your future career
83%
17%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(8 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 8 apprentices)
88%12%
Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)
88%12%
Organisation
Organising well-structured training(selected by 8 apprentices)
88%12%
Providing accessible training resources(selected by 8 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)
75%25%
Taking into account your previous learning(selected by 8 apprentices)
88%12%
Giving you relevant training that helps you perform your job better(selected by 8 apprentices)
88%12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)
88%12%
Support
Helping you learn new skills and develop existing ones(selected by 8 apprentices)
100%0%
Supporting you and your apprenticeship(selected by 8 apprentices)
75%25%
Resolving any issues you have(selected by 8 apprentices)
88%12%
Preparing you for success in your future career(selected by 8 apprentices)
88%12%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
88%
12%
Ensuring you understand the requirements of your end-point assessment
88%
12%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
88%
12%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
75%
25%
Taking into account your previous learning
88%
12%
Giving you relevant training that helps you perform your job better
88%
12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
88%
12%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
100%
0%
Supporting you and your apprenticeship
75%
25%
Resolving any issues you have
88%
12%
Preparing you for success in your future career
88%
12%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Getting new apprentices started
100%
0%
1
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(9 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 9 apprentices)
78%22%
Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)
89%11%
Organisation
Organising well-structured training(selected by 9 apprentices)
100%0%
Providing accessible training resources(selected by 9 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)
89%11%
Taking into account your previous learning(selected by 9 apprentices)
67%33%
Giving you relevant training that helps you perform your job better(selected by 9 apprentices)
78%22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)
89%11%
Support
Helping you learn new skills and develop existing ones(selected by 9 apprentices)
100%0%
Supporting you and your apprenticeship(selected by 9 apprentices)
89%11%
Resolving any issues you have(selected by 9 apprentices)
78%22%
Preparing you for success in your future career(selected by 9 apprentices)
100%0%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
78%
22%
Ensuring you understand the requirements of your end-point assessment
89%
11%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
100%
0%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
89%
11%
Taking into account your previous learning
67%
33%
Giving you relevant training that helps you perform your job better
78%
22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
89%
11%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
100%
0%
Supporting you and your apprenticeship
89%
11%
Resolving any issues you have
78%
22%
Preparing you for success in your future career
100%
0%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(7 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
100%0%
Communication with employers(selected by 3 employers)
100%0%
Getting new apprentices started(selected by 6 employers)
100%0%
Improving apprentice skills(selected by 4 employers)
100%0%
Initial assessment of apprentices(selected by 4 employers)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
2
Communication with employers
100%
0%
3
Getting new apprentices started
100%
0%
6
Improving apprentice skills
100%
0%
4
Initial assessment of apprentices
100%
0%
4
Adapting to my needs
100%
0%
1
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(8 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 3 employers)
100%0%
Communication with employers(selected by 3 employers)
100%0%
Getting new apprentices started(selected by 7 employers)
100%0%
Improving apprentice skills(selected by 4 employers)
100%0%
Initial assessment of apprentices(selected by 4 employers)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Training facilities(selected by 2 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
3
Communication with employers
100%
0%
3
Getting new apprentices started
100%
0%
7
Improving apprentice skills
100%
0%
4
Initial assessment of apprentices
100%
0%
4
Adapting to my needs
100%
0%
1
Training facilities
50%
50%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(23 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 23 apprentices)
83%17%
Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)
83%17%
Organisation
Organising well-structured training(selected by 23 apprentices)
87%13%
Providing accessible training resources(selected by 23 apprentices)
96%4%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)
83%17%
Taking into account your previous learning(selected by 23 apprentices)
78%22%
Giving you relevant training that helps you perform your job better(selected by 23 apprentices)
83%17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)
87%13%
Support
Helping you learn new skills and develop existing ones(selected by 23 apprentices)
96%4%
Supporting you and your apprenticeship(selected by 23 apprentices)
83%17%
Resolving any issues you have(selected by 23 apprentices)
83%17%
Preparing you for success in your future career(selected by 23 apprentices)
91%9%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
83%
17%
Ensuring you understand the requirements of your end-point assessment
83%
17%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
87%
13%
Providing accessible training resources
96%
4%
Balancing online learning with classroom-based training to suit your apprenticeship
83%
17%
Taking into account your previous learning
78%
22%
Giving you relevant training that helps you perform your job better
83%
17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
87%
13%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
96%
4%
Supporting you and your apprenticeship
83%
17%
Resolving any issues you have
83%
17%
Preparing you for success in your future career
91%
9%
Contact this training provider
Registered address
Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW
University Hospitals of Leicester offers tailored, excellent training for NHS, health and social care organisations. Our highly qualified team specialises in delivering National Screening and apprenticeship programmes to develop professional skills, knowledge and behaviours in Health Care, Customer Service, Business Administration or Leadership for new to organisation apprentices or existing staff that are developing within their role or career. Expertise is held in developing apprentices in roles such as Health Care and Maternity Support Worker, Assistant Practitioners and Nursing Associates. The team have high expectations for apprentices working closely with them to support and develop their individual needs which enable them to prosper.