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Training provider

DAWN HODGE ASSOCIATES LIMITED

Employer reviews

Excellent (94 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 77% 23% 78
Reporting on progress of apprentices 70% 30% 53
Getting new apprentices started 90% 10% 50
Adapting to my needs 55% 45% 29
Providing the right training at the right time 76% 24% 25
Improving apprentice skills 77% 23% 22
Working with small numbers of apprentices 95% 5% 22
Initial assessment of apprentices 68% 32% 22
Training facilities 17% 83% 6

Apprentice reviews

Good (50 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 72% 28%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 74% 26%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 70% 30%
Preparing you for success in your future career 74% 26%

Provider overview

We are the first Independent Provider of Apprenticeships to achieve Ofsted Outstanding under the new standards introduced in 2015.

We have been providing training since 1994. Our specialist area is Health and Social Care both adults and children. Our staff are qualified, experienced and enthusiastic about providing you with the right solutions to match your needs.

In both 2016 & 2007 we were awarded with the Skills For Care Accolades award.

We achieve exceptionally good outcomes with outcomes well above national averages and the majority of learners achieve timely. Our Employer and Learner satisfaction as shown in the Framework for Excellence results is Learners 9.8 and Employers 9.7 out of 10.

Apprenticeship training course

Customer service practitioner (level 2)

76% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

DAWN HODGE ASSOCIATES LIMITED’s training options

Head office 224.5 miles away

Five Ways House, Buildwas Road, Clayhill Light Industrial Park, Neston, CH64 3RU

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01513366900
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DAWN HODGE ASSOCIATES LIMITED is 1 of 418 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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