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Training provider

HAWK MANAGEMENT (UK) LIMITED

UKPRN 10009600

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces across England.

Course achievements and participation

Achievements

81%

of apprentices (16 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 19% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

83

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 59 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (37 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 37 apprentices)

    84%16%
  • Ensuring you understand the requirements of your end-point assessment(selected by 37 apprentices)

    84%16%

Organisation

  • Organising well-structured training(selected by 37 apprentices)

    81%19%
  • Providing accessible training resources(selected by 37 apprentices)

    86%14%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 37 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 37 apprentices)

    89%11%
  • Giving you relevant training that helps you perform your job better(selected by 37 apprentices)

    81%19%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 37 apprentices)

    81%19%

Support

  • Helping you learn new skills and develop existing ones(selected by 37 apprentices)

    86%14%
  • Supporting you and your apprenticeship(selected by 37 apprentices)

    81%19%
  • Resolving any issues you have(selected by 37 apprentices)

    76%24%
  • Preparing you for success in your future career(selected by 37 apprentices)

    86%14%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 84% 16%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 81% 19%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 81% 19%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 86% 14%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Getting new apprentices started 100% 0% 1
Improving apprentice skills 50% 50% 2
Reporting on progress of apprentices 100% 0% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (59 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 59 apprentices)

    85%15%
  • Ensuring you understand the requirements of your end-point assessment(selected by 59 apprentices)

    81%19%

Organisation

  • Organising well-structured training(selected by 59 apprentices)

    92%8%
  • Providing accessible training resources(selected by 59 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 59 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 59 apprentices)

    92%8%
  • Giving you relevant training that helps you perform your job better(selected by 59 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 59 apprentices)

    81%19%

Support

  • Helping you learn new skills and develop existing ones(selected by 59 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 59 apprentices)

    85%15%
  • Resolving any issues you have(selected by 59 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 59 apprentices)

    95%5%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 92% 8%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 92% 8%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 95% 5%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (21 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    92%8%
  • Communication with employers(selected by 16 employers)

    88%12%
  • Getting new apprentices started(selected by 9 employers)

    100%0%
  • Improving apprentice skills(selected by 8 employers)

    88%12%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 6 employers)

    83%17%
  • Reporting on progress of apprentices(selected by 8 employers)

    38%62%
  • Adapting to my needs(selected by 2 employers)

    100%0%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 92% 8% 13
Communication with employers 88% 12% 16
Getting new apprentices started 100% 0% 9
Improving apprentice skills 88% 12% 8
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 83% 17% 6
Reporting on progress of apprentices 38% 62% 8
Adapting to my needs 100% 0% 2
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (68 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 68 apprentices)

    78%22%
  • Ensuring you understand the requirements of your end-point assessment(selected by 68 apprentices)

    82%18%

Organisation

  • Organising well-structured training(selected by 68 apprentices)

    82%18%
  • Providing accessible training resources(selected by 68 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 68 apprentices)

    65%35%
  • Taking into account your previous learning(selected by 68 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 68 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 68 apprentices)

    81%19%

Support

  • Helping you learn new skills and develop existing ones(selected by 68 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 68 apprentices)

    84%16%
  • Resolving any issues you have(selected by 68 apprentices)

    82%18%
  • Preparing you for success in your future career(selected by 68 apprentices)

    79%21%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 82% 18%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 65% 35%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 79% 21%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (60 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 16 employers)

    62%38%
  • Communication with employers(selected by 44 employers)

    73%27%
  • Getting new apprentices started(selected by 33 employers)

    76%24%
  • Improving apprentice skills(selected by 14 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 21 employers)

    95%5%
  • Initial assessment of apprentices(selected by 19 employers)

    84%16%
  • Reporting on progress of apprentices(selected by 34 employers)

    59%41%
  • Adapting to my needs(selected by 20 employers)

    65%35%
  • Training facilities(selected by 3 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 62% 38% 16
Communication with employers 73% 27% 44
Getting new apprentices started 76% 24% 33
Improving apprentice skills 86% 14% 14
Working with small numbers of apprentices 95% 5% 21
Initial assessment of apprentices 84% 16% 19
Reporting on progress of apprentices 59% 41% 34
Adapting to my needs 65% 35% 20
Training facilities 0% 100% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (14 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 14 apprentices)

    93%7%
  • Ensuring you understand the requirements of your end-point assessment(selected by 14 apprentices)

    93%7%

Organisation

  • Organising well-structured training(selected by 14 apprentices)

    86%14%
  • Providing accessible training resources(selected by 14 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)

    93%7%
  • Taking into account your previous learning(selected by 14 apprentices)

    86%14%
  • Giving you relevant training that helps you perform your job better(selected by 14 apprentices)

    93%7%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 14 apprentices)

    93%7%

Support

  • Helping you learn new skills and develop existing ones(selected by 14 apprentices)

    93%7%
  • Supporting you and your apprenticeship(selected by 14 apprentices)

    93%7%
  • Resolving any issues you have(selected by 14 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 14 apprentices)

    93%7%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 93% 7%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 86% 14%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 93% 7%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 93% 7%

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (70 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    69%31%
  • Communication with employers(selected by 52 employers)

    62%38%
  • Getting new apprentices started(selected by 29 employers)

    93%7%
  • Improving apprentice skills(selected by 22 employers)

    82%18%
  • Working with small numbers of apprentices(selected by 20 employers)

    95%5%
  • Initial assessment of apprentices(selected by 18 employers)

    89%11%
  • Reporting on progress of apprentices(selected by 44 employers)

    34%66%
  • Adapting to my needs(selected by 29 employers)

    76%24%
  • Training facilities(selected by 7 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 69% 31% 13
Communication with employers 62% 38% 52
Getting new apprentices started 93% 7% 29
Improving apprentice skills 82% 18% 22
Working with small numbers of apprentices 95% 5% 20
Initial assessment of apprentices 89% 11% 18
Reporting on progress of apprentices 34% 66% 44
Adapting to my needs 76% 24% 29
Training facilities 100% 0% 7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (153 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 44 employers)

    73%27%
  • Communication with employers(selected by 112 employers)

    70%30%
  • Getting new apprentices started(selected by 72 employers)

    86%14%
  • Improving apprentice skills(selected by 46 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 44 employers)

    95%5%
  • Initial assessment of apprentices(selected by 43 employers)

    86%14%
  • Reporting on progress of apprentices(selected by 87 employers)

    45%55%
  • Adapting to my needs(selected by 51 employers)

    73%27%
  • Training facilities(selected by 13 employers)

    62%38%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 73% 27% 44
Communication with employers 70% 30% 112
Getting new apprentices started 86% 14% 72
Improving apprentice skills 83% 17% 46
Working with small numbers of apprentices 95% 5% 44
Initial assessment of apprentices 86% 14% 43
Reporting on progress of apprentices 45% 55% 87
Adapting to my needs 73% 27% 51
Training facilities 62% 38% 13

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (178 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 178 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 178 apprentices)

    83%17%

Organisation

  • Organising well-structured training(selected by 178 apprentices)

    85%15%
  • Providing accessible training resources(selected by 178 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 178 apprentices)

    75%25%
  • Taking into account your previous learning(selected by 178 apprentices)

    89%11%
  • Giving you relevant training that helps you perform your job better(selected by 178 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 178 apprentices)

    82%18%

Support

  • Helping you learn new skills and develop existing ones(selected by 178 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 178 apprentices)

    84%16%
  • Resolving any issues you have(selected by 178 apprentices)

    84%16%
  • Preparing you for success in your future career(selected by 178 apprentices)

    87%13%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 85% 15%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 87% 13%

Contact this training provider

Registered address
8th Floor, Regal House, 70 London Road, Twickenham, TW1 3QS
Telephone
0212 8910992

Training provider overview and courses delivered

View 13 courses delivered by this training provider

Hawk Training is Graded 1 Outstanding by Ofsted. Specialising in work based training and vocational qualifications, Hawk has a proven track record of successfully delivering innovative training and development to thousands of organisations and individuals for the past 30 years. We are, above all, dedicated to supporting our apprentices and employers in the achievement of their individual training needs and helping to improve their career and organisational development opportunities. We offer a comprehensive range of apprenticeship programmes for employed people across a range of occupational sectors.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HAWK MANAGEMENT (UK) LIMITED .

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Shortlisted

HAWK MANAGEMENT (UK) LIMITED is 1 of 377 training providers for Customer service practitioner (level 2).

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