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Training provider

SPAN TRAINING & DEVELOPMENT LIMITED

UKPRN 10009091

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

This provider has said they do not deliver training at apprentice's workplaces in your region.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 3 employers)

    100%0%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 2 employers)

    0%100%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 3
Getting new apprentices started 100% 0% 2
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 0% 100% 2
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Adapting to my needs 100% 0% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    75%25%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    75%25%
  • Providing accessible training resources(selected by 8 apprentices)

    75%25%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    62%38%
  • Taking into account your previous learning(selected by 8 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    88%12%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    88%12%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    88%12%
  • Resolving any issues you have(selected by 8 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 8 apprentices)

    88%12%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 88% 12%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (8 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 6 employers)

    83%17%
  • Communication with employers(selected by 6 employers)

    83%17%
  • Getting new apprentices started(selected by 3 employers)

    67%33%
  • Improving apprentice skills(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 4 employers)

    100%0%
  • Training facilities(selected by 6 employers)

    33%67%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 83% 17% 6
Communication with employers 83% 17% 6
Getting new apprentices started 67% 33% 3
Improving apprentice skills 100% 0% 4
Initial assessment of apprentices 100% 0% 1
Adapting to my needs 100% 0% 4
Training facilities 33% 67% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 5 apprentices)

    40%60%
  • Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 5 apprentices)

    60%40%
  • Providing accessible training resources(selected by 5 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

    40%60%
  • Taking into account your previous learning(selected by 5 apprentices)

    80%20%
  • Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

    80%20%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 5 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 5 apprentices)

    80%20%
  • Resolving any issues you have(selected by 5 apprentices)

    60%40%
  • Preparing you for success in your future career(selected by 5 apprentices)

    80%20%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 40% 60%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 60% 40%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 40% 60%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 60% 40%
Preparing you for success in your future career 80% 20%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (14 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 8 employers)

    88%12%
  • Communication with employers(selected by 10 employers)

    90%10%
  • Getting new apprentices started(selected by 6 employers)

    83%17%
  • Improving apprentice skills(selected by 7 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 3 employers)

    0%100%
  • Adapting to my needs(selected by 6 employers)

    100%0%
  • Training facilities(selected by 7 employers)

    29%71%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 8
Communication with employers 90% 10% 10
Getting new apprentices started 83% 17% 6
Improving apprentice skills 86% 14% 7
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 0% 100% 3
Adapting to my needs 100% 0% 6
Training facilities 29% 71% 7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (13 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 13 apprentices)

    62%38%
  • Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)

    77%23%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 13 apprentices)

    69%31%
  • Providing accessible training resources(selected by 13 apprentices)

    77%23%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)

    54%46%
  • Taking into account your previous learning(selected by 13 apprentices)

    85%15%
  • Giving you relevant training that helps you perform your job better(selected by 13 apprentices)

    85%15%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 13 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 13 apprentices)

    85%15%
  • Resolving any issues you have(selected by 13 apprentices)

    77%23%
  • Preparing you for success in your future career(selected by 13 apprentices)

    85%15%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 77% 23%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 77% 23%
Balancing online learning with classroom-based training to suit your apprenticeship 54% 46%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 85% 15%

Contact this training provider

Registered address
19-21 Chapel Street, Marlow, SL7 3HN
Telephone
08455485100

Training provider overview and courses delivered

View 11 courses delivered by this training provider

Span is an Independent Training Provider and has been a successful provider since 1983. We deliver apprenticeships in Hairdressing, and Professional Services, working nationally with all business’ sizes. Span have dedicated, sector-based, qualified trainers who work with you to develop your apprentice, with high quality and dedication. We are passionate about helping businesses grow and develop their staff, welcoming apprentices from all backgrounds and walks of life. Encouraging all to achieve their fullest potential. Our core client base now has the option of developing through a more diverse programme via our business arm ‘Leaders In Business Solutions’. This has allowed us to expand our offering into more corporate business sectors.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SPAN TRAINING & DEVELOPMENT LIMITED .

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Shortlisted

SPAN TRAINING & DEVELOPMENT LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course